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MarcHD

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Everything posted by MarcHD

  1. Hi Knersboy, Sorry if I wasn't being clear there, but I meant are you also using a centrelock disc or is it a 6bolt disc being adapted to fit the hub. You will need to use a DT Swiss lockring with a DT hub to maintain your warranty and to ensure safety. Furthermore DT Swiss require that you use the full centrelock to IS (6bolt) adapter assembly if you are indeed adapting the CL hub to fit a 6bolt rotor/disc Hope this answers your question!
  2. Might be a bit ambiguous that! Edited, with thanks
  3. Hi there, Thanks for the query! Are you fitting a centrelock disc/rotor to the CL hub or is it a 6bolt disc/rotor you are fitting to a centrelock hub with the use of an adapter?
  4. No problem Gerhard. We will soon be restocking a full range of bearings for all DT hubs should you need. (Sealed cartridge bearings) Welcome to send me photos of your freehub internals for me to confirm whether it is indeed DT Swiss you are rolling on.
  5. Hi there Gerhard, Scott's Syncros wheels have started using non DT internals from 2018 onward with certain models, so there is a good chance it wasn't a DT Swiss based hub you were on (I believe some 2018 models used a Formula hub, but I might be wrong) DT Swiss does not use full compliment bearings in any of their hubs either. Hope this helps
  6. Hi Matthieu, The Duster Elite is often confused as DT Swiss internals as it looks very similar to a DT 370/360 internals, however it is not. Easiest way to tell if any brand is DT Swiss internals is if the end caps require a cone wrench (or any specific tool) in order to be removed. DT Swiss hubs (and those using the same technology) are always tool free in their removal - one of the many benefits of DT hubs. Best bet is to chat to your closest Trek dealer for assistance in finding the right freehub
  7. Hi Blokeonabike, Thanks for the kind words! The Bontrager rapid drive hubs use a 6pawl drive system very similar to Industry9 (it may even be licensed from them, but I'm not sure). You would need to chat to your nearest Trek dealer to confirm availability and price of any spares you may require. Cheers!
  8. Hey man, glad we could help.. As for the Nude 2 shock, the document I shared with the other Hubber was more to help assist with rerouting his twinlock cables. Unfortunately going through the doc again and searching online, there doesn't appear to be any step by step service info for the Nude 2 specifically. The best I could do is the DT Swiss ABS manual, but I'll have to confirm for you if the Nude 2 is based on the same technology. I have sent a PM with the link and will let you know once I hear from service department if this manual is cross compatible with the Nude 2
  9. Again, you can still buy the tools, you will just have to go through your local bike shop.
  10. Hey Hubbers, Happy Heritage day - hope you're all getting the opportunity to spend time with family, and if you manage to get a ride in today too, well then you win! Today's post from me is all about education, and to kick things off in this series of posts, I will aim at empowering you with understanding the sometimes confusing nomenclature of DT Swiss wheels so you can know exactly what type of technology you are rolling on... So without further adieu, here is a simplified overview of the DT naming system: The Numbers Wondering what the "1501" in your XR 1501 wheels or the "391" in those nice XR 391 rims you have mean? This is for three reasons: 1. The number indicated the performance level of the product. The lower the number, the higher the quality. Examples: 1200 wheels > 1501 wheels > 1700 wheels > 1900 wheels; And likewise 180 hub > 240 hub > 350 hub > 370 hub 2. Closely tied with the first point. The numbers also dictate the hub technology and therefore overall cost of the wheels 1200 wheels = Top of range hubs (180 Ratchet EXP* with ceramic bearings)1501 wheels = High end hubs (240 Ratchet EXP* with high quality bearings)1700 wheels = Mid level hubs (350 Star Ratchet with standard bearings)1900 wheels = Entry point hubs (370 3pawl with standard bearings and steel parts)3. Heritage: Stems from the original weight of the wheel/rim/hub when first introduced to market. (example: original XR 391 in 26" form was 390g) *All 1200 and 1501 wheels prior to 2020 used Star Ratchet technology. From 2020 onward, these wheels have been updated to the new Ratchet EXP technology The Letters Just like the numbers having a meaning the letters do too. It's pretty basic here. Each Letter refers to an aspect of the rim. The First letter refers to the intended use/category: Road has six categories/families with different intended uses: A/P/E/C/T/G or... Aero (Aero wheels for Triathlon or TT racing etc) Perfomance (All rounders for most races) Endurace (For races like the Paris Roubaix where comfort is essential) Cross [road] (DT's name Cyclocross) Track (Track racing in velodrome) Gravel (wider and deeper rims than the cyclocross range, updated to meet the demands of gravel touring) MTB have five families of wheels: X/M/E/Fr/Br or.... Xross country (XCO and marathon) Mountain (Trail/ All mountain) Enduro (The racing format of all mountain) FreeRide (Downhill and Freeride) Big Ride (Fat bikes) The Second letter [if any] refers to the rim being of a higher quality. As a rim example from the Gravel family: The G 540 rim is a sleeved rim and uses eyelet spoke holes while the GR 531 is a welded rim that uses thin wall technology requiring special washers instead of eyelets. As a wheel example from the [all] Mountain family: The XM 1501 wheelset uses a welded rim and washers, while the M 1700 wheelset is a sleeved rim with eyeleted spoke wholes. The Third letter is always a "C" which of course stands for Carbon XRC 1200, is the carbon Cross Country wheelset. CRC 1400 is the carbon Cross Road wheelset. ARC 1100 etc... So to conclude X 1900 wheels use a 3pawl hub as it has the 1900 naming, it also has a a sleeved rim due to the single "X" naming along with price point materials to make the most affordable range in the XCO/XCM family. X 1700 is always the start of the Star Ratchet equipped wheels identified by the "1700", uses sleeved rims (no second letter) and is fantastic for all round use. XR 1501 is a Star Ratchet hub, using 240 hub technology, the additional letter "R" means it is now a welded rim and the "1501" means it's very light - DT's more premium alloy wheels. XRC 1200 means it is an upgraded ratchet EXP hub technology with ceramic bearings (180 hub) Carbon rim because of the "C" and very light because of the "1200" designation. The top of the range wheels from DT Swiss piloted to many XCO and XCM race wins by the likes of Nino Schurter. That's it guys, I know it's a lot to take in, but hopefully this will give you a good understanding of what technology you are currently rolling on when you are looking for spares, replacement parts or perhaps even considering upgrading. If you're still not sure, head over to DT's very powerful product support page that can help you easily navigate through the plethora of products to find exactly what technology you're rolling on. Cheers
  11. It must also be pointed out that DT Swiss offer ALL their tech documents, repair how to's and FAQ's with one of the most convenient and powerful product search engines of any cycling brand currently with an online presence. Do yourself a favour and check it out - all the spares required, all the manuals, available for products past and present.
  12. Yourself and Bob make some valid points, which we are quite familiar with. If it wasn't obvious by now we do a lot of research as a distributor and this topic is no different. To further on your points regarding right to repair, this movement has certainly been growing overseas, however it mostly stems from the unfair practice of brands like John Deere charging an absolute fortune to essentially reset a tractor (my in laws are farmers and joke about the "yuppie" farmers who use John Deere despite this practice) The other main reason for right to repair gaining popularity in the EU and USA is the undue waste caused from consumers being forced into binning electronic products that could easily be repaired instead if the tech companies at fault were not greedily forcing end consumers to replace rather than repair. We genuinely feel your point regarding disconnect between consumer and brand which is why one of our biggest plans going forward is the training of workshop and sales persons at a dealer level so as to ensure the end consumer receives the best possible service for a given brand. In DT's case this is already being rolled out overseas and has been started here in SA as well. The idea is to have a dealer network that is large enough to ensure a customer can travel to [almost] any given country, search "DT hub service" and immediately have dealers within an acceptable distance from their location with which to have their product serviced correctly. Right now, our way of getting this ball rolling in SA has been to offer hugely subsidized rates to our dealers on key service parts (ironically the exact tool mentioned in several posts) among others. All of these said parts have been carefully chosen based on the inventory turns data we have collected year on year (as mentioned in a previous post) as well as based off what the most popular brands in SA are and what the most popular models from those brands is, for example: Giant Anthem -> XCR 0 wheels -> Star Ratchet internals -> MUST have parts include best selling freehubs (Microspline and XD) = faster turn around times for servicing of Giant Anthem clients, more of the time. In response to the following: "Starting a Q&A forum like this is a good start - Joe public can now at least communicate with people that know the product. Hopefully the importer is open to providing Joe public with tech advice, Ass & repair instructions as well as spare part manuals." I did exactly this at 6:30am this morning for a fellow Hubber needing a tech document on a 2013 Scott Nude 2 shock. We also do our best to carry tech documents, not just for all of DT Swiss products, but documents for all the brands which use DT internals/parts on an OEM level (such as the aforementioned Giant example) This thread is first and foremost meant to be in order for us to serve our DT Swiss community by offering exactly all these things. Tech docs, assembly advice, directions on best practices etc. We will be happy to answer questions such as the right to repair concept this thread seems to have primarily focused on for the time being. Cheers
  13. Our pleasure Hairy - thanks for the kind words. Quite an impressive range of DT products you have there!
  14. My apologies for being ambiguous. We only sell workshop related products (tools and spares in other words) to our registered dealers. This is with the understanding that a professional workshop can assist with fitting or repairing
  15. It's our pleasure Theo. Look forward to being of continued service to you and the rest of the community! Solid hub choice by the way - I'm on 350 straightpull myself too, upgraded to 54T for faster engagement
  16. Sent you a DM with this list and recommendations Cheers!
  17. Hi Showtime, As mentioned in my first post. You are on the B2B (dealer only) site which includes spares etc. and will need to be a registered dealer to login and see those prices. For aftermarket upgrades direct to consumer you can visit our B2C: https://getstokedonline.co.za/product/dt-swiss-xm-421-29-25mm/ Hope this helps
  18. Wholesale prices used to be higher than current MSRP and that's if there even was stock available. In 5 years in retail I never once saw a DT Swiss hub sold through a store until we started doing the brand. Hope we an continue to serve
  19. This counts as a spare part Theog, which is why you will only find it available through purchase from a registered dealer. Happy to reach out to any of the dealers near you and let them know your desire to purchase and they can let you know their best price. Understand I won't be able to offer a price here as each store will determine their final price based on various factors.
  20. We do exactly that Diesel. From the start of doing the brand we initially did an unbelievable amount of research on what spares were likely to be required given the unbelievable amount of brands using DT parts on their bikes. Even going as far as researching the exact lengths of spokes required for the most popular models of bikes from the most popular brands (Specialized Epic for example) and making sure we constantly have these lengths in stock - as just one example. Further to this we also had no sales history or inventory turns to work with when we started with DT Swiss and needless to say in the proceeding years we have kept extremely close eye on this data for which myself as brand manager have a dashboard for demand planning/forecasting so in depth I had to update my computer to run it smoothly. Not joking. On top of this my partners and I have a very good relationship with all our brands and will go to great lengths to reduce shipping costs as much as possible to reflect in the prices the end consumer pays being as lean as possible. I won't go into detail, but with our CEO being an ex auditor we are what you call fastidious in our planning. I myself also have several years of experience working in bike shops, two of which were as a manager, and have a good sense of the timing in which a new purchase is likely to require spares X or replacement part Y and plan for this according to the events, season changes and sales history. In spite of all of this, one can imagine the swift pace with which consumer demands change (lock down levels changing overnight for example) can mean no matter how much we try our best to offer the most convenient, supportive and cost effective path to purchase and after sale service - we can sometimes run into problems no amount of planning, safety stock or best practices can prevent. Hope this helps make sense?!
  21. "spoeg en plak"
  22. As mentioned in my opening post we have a direct to consumer site for aftermarket parts and a b2b for our dealers where they have access to our entire range including the extensive spares offering we do Our prices are what they are as we feel we offer more than enough added value to our customers and our model works by supporting a local bike shop of your choice at checkout when a portion of that sale goes to said bike shop. The prices are relative and while they might be not be the cheapest in a global market you are free to purchase whatever you want from where ever you want. If you like and appreciate the value we and our dealers provide, you are welcome to support us. If you don't, that's completely fine too.
  23. Phenomenal stores!
  24. So much respect for these guys!
  25. Hi Quagga, Again, try not to see this as making light of your experiences, or suggesting that they don't happen often. All we are saying is that there are plenty (yes, plenty) of bike shops out there who have exactly everything you just mentioned - internationally accredited mechanic's diploma, bearing press, experience, humility to admit when wrong and take responsibility for mistakes even good coffee while you wait! If you like I will gladly point you in the direction of any of these stores - some are as close as down the road(s) from you looking at your location in CT
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