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MarcHD

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Everything posted by MarcHD

  1. I'm sure if Joshua [or any DT clients] run into problems we will sort them out in our industry leading turn around times
  2. Hi Joshua, Thanks for your interest and for reaching out to us. We currently do stock a DT Swiss wheelset that exactly meets your requirements in the form of the XRC 1200 wheels. These use carbon 30mm rims laced to DT's top of the range 180 model hub and are what Nino Schurter used to win multiple world cup races. They also come with a lifetime warranty and crash replacement policy. You can find out more about these wheels on our direct to consumer portal here where we are currently doing a special on them: https://getstokedonline.co.za/product/dt-swiss-xrc-1200-spline-29er-wheelset/ Alternatively, if these wheels aren't for you, we can gladly get in touch with your dealer with whom you are purchasing your new Scott and discuss options with them to help get exactly what you are after. Hope this helps
  3. Bummer! Sounds like you should be upgrading to the E (for enduro) family of rims. Unless it is as you said - an unlucky placing of a rock strike precisely at the join. Give us a shout when you are ready and we will do our best to assist in replacing for you. Regards,
  4. You don't perhaps know what thread this is as we (DT Swiss SA) would like to assist where possible... There are a number of causes for rims failing prematurely, many of which are intermarried. Hopefully we can shed some light on this below... 1. Spoke tension. Even the strongest rims in the world will eventually crack at the spoke/nipple holes if the spoke tension is not optimal. This is due to the amount of flex spokes undergo in a typical ride as the loads change on the wheel. As an example: when cornering the spokes on the lower half of the wheel will have a reduced load, causing them to slacken a bit, while the opposite is true of spokes at the top half of the wheel. If the tensions are below optimal this slackening with load changes will be increased of course, and over time this constant tugging on the nipple will pull it through the rim. The lower the tension, the harder the tugging. 2. Intended use and Weight limit (ASTM classifications) This part is often overlooked, but it incredibly important. All manufacturers have a very specific target market for which they intend a specific rim (or any product) to be used for. If, for example, you are using a product outside of this intended use and/or weight limit, a brand is well within their rights to deny any warranty for premature wear or breakages. 3. Correct tools and best practices. This ties in somewhat with point 1. but it should stand to reason that a self proclaimed wheel builder should use certain techniques and tools as a MINIMUM requirement. This includes things like a spoke tension meter, spoke prep/nipple thread lock, destressing the wheel during builds, correct lacing methods (yes there is a correct way and wrong way) and any parts specifically required by the manufacturer. For example: DT Swiss rims using thin wall technology require the use of PHR washers and matching nipples as the rims have been carefully engineered to pair with these specific nipples. 4. Fair use/abusing products. Again, this ties in a lot with point 2 and shouldn't need to be touched on really, but if you are using an XC rim to huck road gaps.... do not expect them to last! 5. Spoke choice. Also largely overlooked. "A spoke is a spoke" Is not something you ideally want to hear from your wheelbuilder. Spokes vary hugely in their quality and their intended use! A thin spoke might save you some grams, but it will not be able to be tensioned to the same loads as a thicker spoke and as we mentioned above, this lower tension will cause more flex in the spoke and possibly expedite the premature breakage of rim/spoke/nipple. Further to this, not all spoke are created equal, and while most of the time you will probably not notice (or care) about the difference in spokes, the reality is the quality control and manufacturing techniques vary greatly from brands and a premium spoke will certainly outlast an inferior one 6. Spoke lengths Again, sometimes overlooked. Although thankfully most wheelbuilders understand this concept very well. The length of the spokes need to be as close to perfect as possible. It's a widely accepted practice for dealers and distributors to only carry even length spokes (carrying the odd ones as well would cost a fortune) and there is nothing wrong with this as long as the spokes are within an accepted tolerance for the given nipple choice. Example: if a spoke calculator indicates an exact spoke length being 295.5mm it is perfectly acceptable to upsize the spoke to 296mm ONLY if a rear drive nipple is being used. Alternatively if a standard nipple is being used a downsizing may be required. However as is the case in this specific example, it's not likely a store will carry a 295mm spoke. It is not best practice to downsize to 294 as this is a difference of 1.5mm and may cause the nipple to be compromised in strength as the spoke thread is not perfectly mated with the nipple thread. In this case opting for rear drive nipples, even at the greater initial (and unexpected) cost as it will very likely save you lots more money in the long run! Hope this helps clarify things - let me know if I left anything obvious out!
  5. Can't say I have had the pleasure of meeting Doug Patterson, perhaps he is fully retired now?
  6. Hi there! Yes, it is perfectly normal for there to be a small amount of axial play, particularly on the 350 models, and is nothing to worry about. This axial play is roughly 1mm, maybe 2mm at most. Hope this helps
  7. Hello all, It's been a while, and we hope all of you are as ready for winter as we are! I am pleased to inform [some of] you that Get Stoked Distribution will hence forth be making select DT Swiss spares and tools available direct to public via our B2C portal: Get Stoked Online As is our business model, you will still be required to select a store from our list of premium partners with whom you wish to support, however this initiative simply means those of you experiencing little to no success in obtaining your required spares and/or tools will now be able to order them conveniently. These tools and spares can be found on the following page of our online portal: https://getstokedonline.co.za/product-category/wheels/wheel-accessories/ Get Stoked has been working tirelessly toward better local representation and support for DT Swiss by way of implementing the first phase of our official DT Swiss dealer network in which many stores are now carrying multiple essential spares in order to offer potentially same day servicing for most DT Swiss related services. We of course highly recommend you first check with your local dealer on whether they are able to supply and/or support you with quick and comprehensive DT Swiss related servicing before attempting repairs at home. If however, you still wish to opt to do your own home servicing, this initiative will be right up your street and we encourage anyone who would wish to attempt their own repairs to get in touch with us should you have any questions or further info required. Cheers!
  8. Utterly shocked by everyone suggesting Nespresso, no self respecting coffee lover should ever recommend one of these! I get the appeal of Nespresso (consistent and convenient) but they make average coffee at best, and if you really enjoy coffee then only a machine with a high pressure pump and porter filter will do. Also, if you're an environmental warrior then pod machines are crazy wasteful... I've had 10 years success out of a Breville - built in adjustable grinder, pressure gauge, high pressure pump, built in water filter, tamper etc. Roughly R10k nowadays, but it's made better coffee than all but the best coffee shops/roasteries. Convinced several people to get them based on the price and quality of coffee I've made for them.
  9. Hey guys, Just a reminder about our ongoing consumer poll, in which you can have the chance to have your thoughts known on the current state of DT Swiss in your market. If you have just a few moments, we would be hugely grateful if you can complete our poll linked below. There is no sign up, no emails gathered with which to spam you. Just a simple and easy to complete questionnaire that will help us improve and better serve you! You can fill out the questionnaire here: https://forms.gle/k1p7TnKKE3AHfnif7 Thanks for your time, and continued support!
  10. yes we stock both the plug-in and standard "fixed" lever models. Stock is up and down at the moment, but if we don't currently have, be sure we will always have on the way.
  11. Fair enough, this is true! I can tell you DT won't be changing to any cam system anytime soon as their RWS technology has stood the test of time which is why it is by far the most popular skewer found on bike brands using OE products from DT such as your YT. https://www.dtswiss.com/en/wheels/wheels-technology/rws-technology With their removable "plug-in" levers now available more recently (including here in SA) the option to remove the lever and tighten the skewer to higher/correct torque levels is even easier.
  12. I beg to differ about this guy's theory that one cannot achieve 11nm with a RWS lever or any thru axle "handle" for lack of a better term. 11nm is not as high as people might think and is easily achieved by hand without the need for much leverage. Tested this with a torque wrench/spanner many times.
  13. While it's extremely rare for DT bearings to fail in this time span it must also be remembered that the 1900 series wheels are the affordable wheels from DT Swiss for a reason. The tolerances of the seals, while still superior to many of it's peers, will not be the same of that found in the mid and high end range of products (Star Ratchet and Ratchet EXP) which as you have heard are expected to last well over 10,000km Higher tolerances require more time and specialised machinery which cost more to run resulting in high price points for the final products.
  14. Hey guys, Firstly we would like to extend a huge thank you to everyone who has offered their thoughts, grievances, queries or assistance on this forum thus far. Ultimately we are here to help our community and welcome the opportunity to do so while also doing our best to improve and learn from mistakes or failures. It's to this end we now turn to you again to ask for your assistance in helping us improve our services to you - the cycling community. If you have just a few moments, we would be hugely grateful if you can complete our poll linked below. There is no sign up, no emails gathered with which to spam you. Just a simple and easy to complete questionnaire that will help us improve. You can fill out the questionnaire here: https://forms.gle/k1p7TnKKE3AHfnif7 Thanks for your time, and continued support!
  15. Hi there Ace Cycles, Happy to assist here. I have sent you a DM with necessary info
  16. Hope it's to the same tolerances as DT's and it's also made out of high tensile steel
  17. They would be expected to retail for about R290 incl. These are Abec-5 level, angular contact, double sealed bearings
  18. For longevity, it's recommended to use angular contact bearings such as the ones found in DT hubs. Of course this is just a suggestion
  19. Thanks or the kind words! We try our best
  20. Correct, you will need both a new hub and spokes. As I see you have mentioned you found a 350 hub I have taken the liberty of doing three spoke calculations for you. Should you opt for the 350 hub mentioned, you will require longer spokes, however should you replace the hub with a 240s the lengths would not change. I have DM you the spoke calcs for the 350 boost change. Shout if you would need further assistance from me in supplying spokes, services or further info.
  21. Could not have said it better myself. Very real considerations to take into account
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