Good day fellow hubbers
posting on behalf of a friend.
customer buys new bike (carbon dual suspension with deore xt parts)
Takes bike on maiden voyage and decides to buy a fresh bottle of Namgear to wash new bike.
(customer been using namgear for 3 plus years)
Bike shop owner confirms he is out of stock and gives customer another type of bike-wash to use until namgear becomes available again.
(customer ask bike shop application procedure and bike shop owner instructed customer to use as he did with namgear, the reason for asking was because it's decanted into a smaller container with no instructions or label)
Takes bike for second ride and after ride starts washing bike with new bike-wash.
rinse and dry bike and only to discover that new bike is now full of white stains on each and every component (cranks, rims, hubs, h/bar, dropper post, front & rear shock including shock stanchions , etc etc... )
After research and confirmation from supplier the bike-wash given to the customer is actually a heavy-duty engine degreaser containing caustic....
We all know what caustic does to anodized parts...
Long story short,
do the customer now hold the bikeshop responsible for the damage caused by the bike wash supplied?
