slickjay007

Hardly a Black Friday special on Garmin watches.😁

Just enjoy the ride and the event. You not racing for podium.

There are a few groups that leave at 4:50am every morning from the Sasol Garage (Burger King) in Bedfordview. Mostly mountain bikes but there are a few roadies

I'll DM you @Edereese

Definitely the unit. i checked voltage and current from the PSU. Also contacted a repair company in JHB, can't remember the name but they charging R1200 to strip and quote and then can't guarantee that they can repair the unit. so hence looking for somebody who will tinker with the unit in their spare time.

I.ve got a Kickr that is dead (no power) that Wahoo SA won't repair because it was purchased second hand so looking for somebody to have a look at it and see if it can be repaired. Insurance claim said it wasn't a power surge so that route didn't work. Sorry to highjack the thread

After reading your OP, i was in a very similar situation but with Wahoo. And they too indicated that I would need a new Core. I tried to claim through insurance (momentum) without joy as to prove any form or "surge" is nearly impossible without specialized testing equipment. Even letters from the manufacturer didn't help the claim. So long story short... i too was pissed and refused to layout another R15K for a trainer. I now have changed up my training plan and ride outdoors a lot more.

Apparently the belt needs to be a certain tension once replaced.

i don't want to bad mouth Wahoo but i had an issue with my Core (second-hand) and the support i received was not great at all. My thread is on the Hub about the issue i was experiencing. In the end i landed up tossing my Core in the bin.

So another day passes by and no closer to a solution. I requested a letter for my insurance which i got but the reason for damage was classified as "manufacturer fault". This fault is never going to be accepted by insurance if the unit is out of warranty. My broker laughed at me! So i asked for the letter to be ammeded to ESD/surge fault as indicated by Wahoo from the online notifications and videos for what potentially could have been the fault on the unit (2018 models). Now i wait. The frustration is slowly setting in...

Thanks. Will contct my broker but if i can remember there is a surge/ESD clause in my policy.

Mine was always unplugged from the power supply when not in use.

Saw this on Sportsman's this morning. What does that Vitality emblem mean now?

I have read a forum where a PCB kit with a new power supply was sent to an owner who then installed everything himself. This is why i also contacted the USA support line to see if i could purchase a new PCB and have our local guys install and setup for me

I completely agree! I'm in the support and servie industry in the mining sector and if i tell my clients that they have to constantly purchase new equipment because i cannot have it fixed out of warranty, our company will go out of business. I understand that Ikhambi operate under a different business model but the client service principle still stays the same. I think customers should be notified beforehand that out of warranty units are not being fixed in SA

Yip also saw that. Will most likely use my Vitality device booster for my next IDT

No happy ending unfortunately.

So a quick update....Wahoo USA say that the units are not field serviceable (which is understandable regarding QC) and that I need to make use of iKhambi which in turn don't repair this fault. Hhmmm catch 22 situation. Bottom line is zero after sales service on repairs if your unit is out of warranty. This includes the UAS and SA. I'm not amused but will move on.

After reading many posts on this site about their after sales service, i thought I'd be in good hands but unfortunately a week later and I'm nowhere closer to a final decision on the way forward. Holding thumbs

From a support perspective it's always easier to swop out the complete unit...less hassles or dirty hands. I'm in the service and support industry and when I phoned iKhambi to voice my concern over communication and support, was told that sometimes they have 100 tickets to go through which now leads me to wonder how good a Wahoo product actually is with regards to quality IMO.

I read the article. Mine is a 2018. I have also read online though some Wahoo forums that Wahoo USA supplied owners with replacement PCB's and new power supplies for out of warranty units. Unfortunately this service exchange hasn't reached SA yet.

The Kick'r is near a window that only gets a bit of sun in the afternoon. Strange that it has been working perfectly in the same position for the last year

W What did you do with the old Kickr's?

I have contacted them who diagnosed that the PCB was damaged or faulty. Support from them has been less than desirable. I have also contacted Wahoo USA who have yet to get back to me with more feedback.

I normally make use of a laptop for Zwift but use the Wahoo app on my iPhone to do spin down's etc. No matter where i place a device to read the unit, it doesn't pickup anything. Funny thing is that the unit was used frequently up until now but hasn't been used for about a week. The unit connects to Zwift as well as the Wahoo app but no other measurements work.