CWC dissapoints!

[covie]

Covie, do you have shares in CWC? Or freebies? If the online store and the actual shop shares the same name...which they do..they need to function as a unit...the bike service cock up is really lame...

 

No i dont lol and if you read my post i keep on stating ANY company. I dont care if its CWC Gecko Union Cycles or any bike shop.

 

My point still stands if your unhappy about service your give the company a chance to improve on said failure, if that does not happen then you take it to a public forum.

 

This thread actually now has very little to do with CWC it has to do with people thinking posting their side of a story all over the internernet is good practice.

 

@ Noli nobody is disputing that the bike should have been setup right and checked, This whole debate is that it wasnt and what was done after the fact. Nowhere did anybody shift the responisbility onto the customer.

 

I have in actual fact had a new fork fitted by another reputable bike shop, comming down upper canaries it just came off in the middle of rough singletrack. These things happen if we like it or not. The differnece is i addressed it with that spesific LBS, They appologized and addressed the issue with the bike mech, and that satisfied me that they wont make that mistake again. And they never have.

 

I could have flamed them on a public forum, but i know for a fact that LBS owner is not on the hub, so I would have damaged his business for a mistake by one of his employees. And the owner never would have known to follow up with the bike mech.

 

But like i said you all have a right to your own opinions.

Edited June 23, 2011 by covie

[williewoes]

Easy Tiger.....For a guy only weighing 76 kg's you sure do pick fights with some people way bigger than yourself , sell your stuff and move to Canada

[The expat cyclist]

Ok, so let's recap:

Issue 1:

You buy a bike from a well known store that is suppose to be all about service right. You pick up the bike and it is not what you expected.

 

Issue 2:

You book the bike in for a service. Then when you take it in you are told you can't have it serviced today.

 

Hmmm, here is the problem: All the CWC supporters are always telling everybody else how awsome CWC is. So if someone goes there, what is wrong with expecting to be treated like a king? What is wring with going there and everything goes smooth and perfect all the time?

 

That is the image CWC supporters and CWC themselves paint. If that is the picture then why should someone expect less?

 

To CWC: If you want to be top dog, then act like the top dog. People don't expect you to be like a "local bike shop". People expect you to be number 1. You are like the Springbok team of 1995: You can't stuff it up! Ja, ja, we all fail sometimes...BUT THE HUB IS A PERFECT PLACE DON'T YOU KNOW? You are not allow to SUCK on the hub dammit!

 

To the CWC shoppers and fans: CWC is not perfect. Live with it. My personal experience with them has been average. But that said, if you build a personal relationship with your LBS it will grow into something being perfect. Don't flame people who go there and expect stuff to be perfect, and then find it is not, as you keep telling everyone everyday how perfect CWC is.

 

Anyway, service in this country will always be crap. Till you learn to do it yourself and then it is perfect!

Edited June 23, 2011 by MJ the mountainbiker

[The Drongo]

 

service in this country will always be crap. Till you learn to do it yourself and then it is perfect!

 

MJ

 

The reason "service in this country will always be crap" is because idiots (like the OP) complain to their mates, instead of to 'the offending company', first.

If I receive crap service, my first port of call is the owner/manager/head office. If the issue is dealt with I continue my patronage.

 

If the issue isn't, or is poorly handled, they won't see me again. In most instances, the issues have been handled well, the problem often relating to incompetent staff.

 

We can't do everything ourselves mate.

 

But glad to hear you are perfect.

[TNOSE_E]

Hinox1111.

 

Thanks for replying. Please except my apology once again as well as a free voucher for R 250.00. Just contact me personally when you need something and I will sort it out.

 

Regards

 

There you go R250 spend on some excellent marketing.... In this case bad publicity is really good publicity

Edited June 23, 2011 by TNOSE_E

[The expat cyclist]

MJ

But glad to hear you are perfect.

So was my parents on the day I was born. **** even the doctor said:" He's perfect!"

 

Have you ever bought a humburger and when it arrived it just looked tastier on the picture?

Same with CWC, KFC, the chick at the bar...

 

Sometimes it just ain't what it was wrapped up to be...

 

Hey Drongo, have you visited parliment lately to go and complain about the state of our country? No, you do it on a public forum is my bet.

 

You don'teven follow your own rules, so why can't the OP come here and state the facts?

[MTB_Roadie]

So was my parents on the day I was born. **** even the doctor said:" He's perfect!"

 

Have you ever bought a humburger and when it arrived it just looked tastier on the picture?

Same with CWC, KFC, the chick at the bar...

 

Sometimes it just ain't what it was wrapped up to be...

 

Hey Drongo, have you visited parliment lately to go and complain about the state of our country? No, you do it on a public forum is my bet.

 

You don'teven follow your own rules, so why can't the OP come here and state the facts?

 

HAHA!! Thats hilarious

[The expat cyclist]

HAHA!! Thats hilarious

It is a true story. Sad. But true.

[covie]

MJ nobody said the OP can't complain, there seems to be two sides here, those that think this is purely a CWC related thread and want to try and make it drastically clear that they arent perfect. And those that say if you have any type of problem with any company try and resolve it with the company first then take it to a public forum to have your voice heard and to get the news of uncooperative bad service out in public view.

CWC will be the first to admit they make mistakes, they have admitted it to me when i was unhappy with something that happened there about a year ago. Conversly they were the only bike shop in my experiance that really meant their appology and tried everything within their power to fix that situation. And that is the mark of a good company with a good brand name.

 

Parliment is kind of a stupid example because you cant do anything about the way they operate and you never will, they dont care about service or having a bad name. Yes we flame parliment on public forums because they refuse to get in contact with a complaining citizen and employ any steps to improve they f ups. Try it mail Zille and complain about something and see if you get a reply. You wont, so in that case your issue has not been addressed and you have full right to take your complaint to a public forum. So no there is no contradiction in what Drongo is saying. Sometimes you have to go public. Other places where you will never get good service i.e Telkom, Eskom Municipalities, etc.

 

Thats our problem with this thread, If this chap phoned up CWC to inform them of what happend, Chris Senior would have made sure that this issue would be resolved / rectified within a blink of an eye. He would have taken it up with the Mech and trust me this chap would never make that mistake again. And no its not about fixing it in secrecy, its about giving someone the opportunity to fix a mistake, becuase mistakes happen, every day in every company.

 

I have three bike shops that I use for various reasons CWC is one of them, because of their service and their willingness to satisfy their customers needs. Yes in this case they made a mistake, and a dangerous one, they owned up to it and offered to correct it. I know some LBS's that would have blamed the OP and said he messed with the bike before going out for a ride.

 

Lets face it our opinions differ, and no matter how much we debate this post, I will stick to my opinion and you apparently will stick to yours, so I am simply going to respectfully agree to disagree with you and the OP. Not much point commenting further on this post I beleive.

 

Now just like the people at CWC I admit they are not perfect, they make mistakes, but the way they handle these mistakes and the steps they employ to make sure that these mistakes doesnt crop up again is why they are one of my fav bike shops.

[SwissVan]

I cant wait for the next hubber to post a thread about the fantastic service he got from XYZ, gonna get carried away and lecture him, maybe even call him an idiot for telling the hub and not telling the owner directly...

[The expat cyclist]

But Covie, isn't this what humans do?

You marriage ain't working out - you take it to your friends.

Your job sucks - you post it on facebook. (And then get fired because of that)

And so on.

People don't always go to the source! Damn man, even you are doing it: You are taking on the OP IN A PUBLIC FORUM!!! As per your rules, should you not take it up with him?

 

Yes, it could have been solved going directly to CWC. But it also got solved coming here. The OP did not flame CWC (as was said before) he stated the facts.

 

Look I do agree there have been rants before that have been stupid were the OPgoes off flaimng everyone and everything. This was not one of them. He stated the facts. That was it.

 

We don't all do things the same way. Some of me...uhm, us, are perfect and some are not. The OP came here. It was not how you would have done it, but that is how he did it and it got noticed.

 

Plus it served a great good to the community: It shows that CWC do get things wrong too. And it also shows that CWC are man enough to own up and sort it out. It also showed that CWC reads this forum and cares about it's name!

 

If the OP went staright to CWC, none of this would have been here. And then what would you do? Join the discussion an Lance doping or not???

 

We all need to rant somedays boet. If we can't do it here, then why the hell do we have this (RANT and RAVE) in the first place?

 

A plain rave collumn would have sucked.

[Tiny K]

OMF! Is this thread still going! :lol:

[SwissVan]

 

Thats our problem with this thread, If this chap phoned up CWC to inform them of what happend, Chris Senior would have made sure that this issue would be resolved / rectified within a blink of an eye. He would have taken it up with the Mech and trust me this chap would never make that mistake again. And no its not about fixing it in secrecy, its about giving someone the opportunity to fix a mistake, becuase mistakes happen, every day in every company.

 

I have three bike shops that I use for various reasons CWC is one of them, because of their service and their willingness to satisfy their customers needs. Yes in this case they made a mistake, and a dangerous one, they owned up to it and offered to correct it. I know some LBS's that would have blamed the OP and said he messed with the bike before going out for a ride.

 

Lets face it our opinions differ, and no matter how much we debate this post, I will stick to my opinion and you apparently will stick to yours, so I am simply going to respectfully agree to disagree with you and the OP. Not much point commenting further on this post I beleive.

 

 

That’s exactly what the OP achieved, without being offensive to anyone.

Unlike those respondents who saw fit to lecture him on business etiquette and call him an idiot at the same time.

 

Furthermore the post succeeded in raising the awareness that even if you expect or are told something was done, that you should (within reason) check it over yourself before you leave the premises. This last part actual burns my arse but not as much as it burns my arse to bring something back later.

[Fitter]

Ten pages of fanboy disses, apologists waxing eloquent about their definition of (good) service, and there I was, wallowing around in my misguided belief thet the proper definition of service is

"Doing it RIGHT the first time, on time, every time".

 

Anyone failing to meet this standard, like it or not, has delivered *** service (to quote). Frankly there is no excuse for allowing the events spoken about here to transpire, and while Chris is to be commended for his ex post facto mopping up, there must be context to this. And the context is that there is absolutely nothing to suggest that this is an isolated incident. So let the truth lie where it ends up, even if it has to be on these pages. The positive is that I'm sure Chris, the smart operator that he is, will have put steps in place to try and avoid this recurring.

[The Drongo]

So was my parents on the day I was born. **** even the doctor said:" He's perfect!"

 

Have you ever bought a humburger and when it arrived it just looked tastier on the picture?

Same with CWC, KFC, the chick at the bar...

 

Sometimes it just ain't what it was wrapped up to be...

 

Hey Drongo, have you visited parliment lately to go and complain about the state of our country? No, you do it on a public forum is my bet.

 

You don'teven follow your own rules, so why can't the OP come here and state the facts?

 

Listen cherub.

 

Various cycle establishments, KFC, lately STEERS, a chick behind an Australian bar et al. have indeed heard from me.

No, lately I have not visited parliament to complain lately, not since ...nevermind, that got sorted.

 

Use the search function.."you do it on a public forum is my bet." Post your results.

[The Drongo]

Well done Chris.