New Car giving trouble - what would you do?

[hagar]

ratty email me then i will see if i can dig out my old mails for you

[ewep]

Ratty, contact the RMI (Retail Motor Industry)

[Troi Sport]

take some one from Renault with you when you go to visit Peugeot's MD

 

no love lost there

[widget]

I'll give the letter option a try' date=' but if that doesn't work, what then?  [/quote']

 

To be honest, writing a letter is just going to delay things further.

All that will happen is the letter will get referred back to the dealer principle who will call you (hopefully) and you will have gone no further than you are now.

 

 

From my experience - Two options -

 

1)Ask to chat to the dealer principle and lay out your issues factually in writing, THEN give them a time frame to repair the problems (eg)"I would appreciate all the mentioned faults on my vehicle repaired and the vehicle returned to me in 48 hours, 60 hours etc".

Impress on them the urgency of the repair and safety factor of breaking down continually at lights etc.

Remain calm, and friendly, nothing is achieved by shouting.

 

2)Ask for mediation, by this I mean you have a right to speak to an appointed factory representitive in the presence of the dealer principle.

 

Here you will have the opportunity to resolve the issue with a third party -However the representitives decision is usually binding with the factory and can sometimes sour your relationship with the dealer somewhat, so unless you dont intend using them again it may or may not be appropriate.

[hagar]

try them out on the statements they make here " Customer care to a new level " they got your money give them hell make it very hot for them

 

Peugeot takes customer care to another level

As a way of nurturing its customers, Peugeot Motors SA has put together stringent measures to ensure that total customer satisfaction is achieved. One of the facilities in place is the customer call centre, which is sufficiently resourced to handle matters pertaining to customer satisfaction. The call centre is part of a robust long-term customer care plan that will unfold over a period of time to provide excellent service in line with our after-sales policies.

Peugeot?s commitment to its customers is further emphasized by the fact that out of the 35 000 vehicles it has sold since its return to South Africa five years ago, we have received queries from less than 5% of our customers, further 94% of these cases were fully resolved to customers? satisfaction. Our belief at Peugeot is that flexibility and the ability to demonstrate a sense of goodwill in resolving difficult matters goes a long way in bringing about a win-win situation.

Though Peugeot strives for perfection in manufacturing its products, it realizes that unforeseen deficiencies are a possibility. Should this happen, customers should follow the customer care procedure to ensure that the issue is resolved in the most efficient manner.
 
Customer Care Procedure

1. Report the matter to the Sales or Service Manager at the dealership. A minor point or misunderstanding can easily be addressed.

2. If the issue cannot be resolved immediately, see the Dealer Principal. Our dealers buy into the Peugeot family culture and are ?hands on? when it comes to quality. The vast majority of issues are resolved at stage one or stage two.

3. Should you be unhappy with the response from the dealership then we urge you to contact our customer relations department at Peugeot Motors South Africa (PMSA)  head office, the number is 0860 738472 or send an email to pmsacustomercare@peugeot.com. Our Customer Relations Managers are trained to bring about a quick and satisfying resolution to virtually all issues.

4.Should a matter be of a complex nature, our Aftersales Area Managers or other relevant management at PMSA will conduct further investigations in conjunction with technical experts. Based on this, a fair resolution will be attained.

5. Should you be unhappy with the conclusion (or indeed the progress of the treatment) of your complaint then you have the right to request the intervention of the independent Motor Industry Ombudsman at any stage. The Ombudsman is completely independent and we have committed to fully respect the ruling of this body.

[Iven]

Threaten them with Carte Blanche!

[Buff]

Or you could just tell then that you're gonna mention how sh!t their service is on thehubsa, that should scare them sh!tless and they'll replace the car .

[Ox_Wagon]

I am in the middle of a similar situation with a second hand Demo Opel Meriva bought from an Opel dealership.  So far no joy.  <?:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

 

This is also an option, But as you see the process is a bit long winded out

http://www.miosa.co.za/

[Kiwi]

 

One thing I learned living in England was never by a Peugeot or Citroen brand new, they are cheaper than other brands in the UK but the parts are expensive and everything breaks from window wiper motors to the CPU. Do a search for car reviews on google.co.uk to see what I mean.

 

What I was told to do was alway buy one about a year old as they are still covered by the guarantee and the original owner will have had been through all they warranty hustle for you!

[hot stuff]

Threaten them with Carte Blanche!

 

 

i agree with maximo and threaten writing to the news paper as well.

[Fun rider]

Make the dealer Principal your friend. These guys are paid to solve your problems, and they normally have a sincere desire to do so. Electronics in these cars can be difficult to solve. A little patients will help.

Believe me, the dealership do not enjoy the fact that they battle to sort the problem out. They want to sort it out.

When you take the car to the dealer principal insist that he drives with you and then demonstrate the problem.

[mudda]

park outside the dealer on the busiest day with a huge sign

 

"Brand new car - 2 months old - full of sh#t - dont buy a 207"

 

Do that until they sort your car out.

 

 

 

[Guest Big H]

Go and register on www.hellopeter.com   Tell your garage you did that. The moment I told the dealers of Fossil watches that they gave me a new watch.

 

It was worth while to do this.