Vodacom and credit cards

[majestic]

Hey guys,

 

Yesterday morning my daughter phones me,boyfriends phone, and tells me that her cell phone has been suspended due to non payment. Mine is still working fine.I phone the wife , my son, my reps they all have the same problem.My phone and the office premi cells are working fine.

 

I contact Vodacom, jump through hoops ,climb ladders and just waste my time as I hold on.We finally discover that my credit card which they debit had expired in October.Now in December they decide that they can not process the debit .With all the IT experts at their disposal they could not send me a simple e mail saying that my card was about to expire and can I please send them the new details.I know I should have been awake and sent them my new expiry date when I got the new card but all the other service providers send out e mails as a reminder to send through the details.

 

I do an electronic transfer and within an hour all phones are up and running.Problem solved.Ha Ha Ha.Last night the two phone which were not switched off are suddenly suspended,this after the problem has been rectified.I have now spent 3 hours on the phone and no one at Vodacom can tell why these phones are not functioning.They say they are working properly,the recorded message on the other side tells me otherwise.

 

So when dealing with Vodacom and paying by credit card be aware of your expiry date.

Edited December 23, 2011 by majestic

[Slowbee]

majestic what business you run ?

[majestic]

I run a production wholesale nursery.

[majestic]

Phone now functioning at 15h00. What a mess

[Jeepdude]

i applaud your positive manner in this RANT... can be sooooooo frustrating and sadly predictable hey?

[majestic]

sorry if it was a rant but I feel it is something that can happen to anyone who uses credit cards. I am told that this is a new feature since July this year. Be warned guys.

[Wayne Potgieter]

Had a smimilar problem with my DSTV debit off my CC.

[Christopher Brunsdon]

I've got two friends that have had the same problem but with MTN

[DJR]

Why have a regular debit order on a credit card for something like a telephone account ? What are the advantages?

[leeu52]

My friend bought a R150.00pm MTN "telesales" phone, but found it does not receive as hoped in her farming area. Left it in a drawer unused. More than a year later she is "pur-sued" by lawyers for "non payment" as her credit card was renewed and MTN failed to debit the new card or notify her!

Edited December 23, 2011 by leeu52

[Christopher Brunsdon]

My friend bought a R150.00pm MTN "telesales" phone, but found it does not work in her area. Leftr it in a drawer unused. More tha a tear later she is pur-sued by lawyers for "non payment" as her credit card was renewed and MTN failed to debit the new card!

 

The problem here is your CSV number changes, your expiry date changes and even your CC number can change - cannot blame the service provider if the consumer does not update their payment details. I do think however the OP was correct here as the network at least had an expiry date to work on.

[leeu52]

The problem here is your CSV number changes, your expiry date changes and even your CC number can change - cannot blame the service provider if the consumer does not update their payment details. I do think however the OP was correct here as the network at least had an expiry date to work on.

 

I am unaware of any scrap of (anecdotal...as in phone a friend) evidence from any tele-sales cell phone operator that mentions anything about having to notify anyone when your credit card reaches renewal date. How does that tally with the consumer protection act? Maybe I should ask 3rd degree or Carte Blanche and entertain us all?