Strawberry Mama Posted January 26, 2012 Posted January 26, 2012 Hi Hubbers My colleague has a Specialised Prevail road helmet which she received as a gift - from the USA. The weekend at the Half Ironman, she took it out of the pod - what did she find? It was CRACKED down the middle. She has never dropped it, she has never fallen and takes care of it, because of the value. How do we get this replaced? Suggestions?
Just Keep Pedaling Posted January 26, 2012 Posted January 26, 2012 Phone the Specialized store at Melrose Arch and ask them if warantees are international?
Strawberry Mama Posted January 26, 2012 Author Posted January 26, 2012 Phone the Specialized store at Melrose Arch and ask them if warantees are international? thank you
Strawberry Mama Posted January 26, 2012 Author Posted January 26, 2012 Well called them - we have just decided never to support or buy anything SPECIALISED! No customer service or support!
Abercrombie Posted January 26, 2012 Posted January 26, 2012 As far as I know the store is not an actual Specialized Concept Store.
no calves Posted January 26, 2012 Posted January 26, 2012 Well called them - we have just decided never to support or buy anything SPECIALISED! No customer service or support!
Strawberry Mama Posted January 26, 2012 Author Posted January 26, 2012 Anyone got frustrations/stress? lets take it out on this useless company helmet....
Bike Mob Posted January 26, 2012 Posted January 26, 2012 So you got a helmet from another country, which never came throught the specialized importer but yet you expect them to happily hand over a replacement with no invoice or anything? I dont think you want customer service... more like a bent over rogering... you're asking a lot, and I dont know of any importers that would do this. I think your best bet is to claim from the shipping insurance.
The Saint Posted January 26, 2012 Posted January 26, 2012 Why not contact Specialized in the USA - send them a mail and ask you have nothing to lose.
Bike Mob Posted January 26, 2012 Posted January 26, 2012 Put yourself in their shoes: Look I got this helmet and it just fell apart when I picked it up, honest... Imagine the stories they hear.
MTB_Roadie Posted January 26, 2012 Posted January 26, 2012 So you got a helmet from another country, which never came throught the specialized importer but yet you expect them to happily hand over a replacement with no invoice or anything? I dont think you want customer service... more like a bent over rogering... you're asking a lot, and I dont know of any importers that would do this. I think your best bet is to claim from the shipping insurance. I probably would have done the same if I was the supplier. Its like importing a car, engine blow and you want the SA Maintenance plan to cover it....nah!
Weight Weenie Posted January 26, 2012 Posted January 26, 2012 Well called them - we have just decided never to support or buy anything SPECIALISED! No customer service or support! OK so lets hear how you explained the situation and what they said in return ?
andretraut Posted January 26, 2012 Posted January 26, 2012 I own a number of Specialized products and occasionally had to make use of warranty claims (obviously with proof of payment). The guys at Specialized went out of their way to sort me out immediately and get me back on my bike in no time. I agree with Tarmac that you are expecting the impossible, and that your rant at Specialized is ridiculous.
Strawberry Mama Posted January 26, 2012 Author Posted January 26, 2012 OK so lets hear how you explained the situation and what they said in return ? Its not my helmet - I just got frustrated for my colleagues part. But surely there are guarantees - no matter where you buy a product? (just asking)
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