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Posted

I had a Momsen SL929 which with which I was really happy. Not the lightest frame, but descent.

 

Their backup and support is pathetic. But I guess you get what you pay for. Had an issue with my frame and they refused to replace it under warranty. I inquired on how they came to their conclusion a couple of times, still waiting for a response. So personally I will never buy from them again.

 

I am riding a Rocky Mountain Vertex 990RSL. Brilliant frame and thus far the support and backup from HullaBaloo is excellent.

 

My 2c.

Posted

I had a Momsen SL929 which with which I was really happy. Not the lightest frame, but descent.

 

Their backup and support is pathetic. But I guess you get what you pay for. Had an issue with my frame and they refused to replace it under warranty. I inquired on how they came to their conclusion a couple of times, still waiting for a response. So personally I will never buy from them again.

 

I am riding a Rocky Mountain Vertex 990RSL. Brilliant frame and thus far the support and backup from HullaBaloo is excellent.

 

My 2c.

 

Very vague, what was wrong exactly?

Posted

Ive also been looking at one but the 529. I spoke to their reps at the Argus Expo and the bikes seem really nice. A friend owns the 329 and loves it! Are you considering the one advertised on the hub?

Posted

Very vague, what was wrong exactly?

 

 

Sorry for being vague.

 

The frame cracked under the seat collar after 3 months. I was told that the only way the crack could occur is if I clamped the bike in a stand or tighten the seat collar without the seatpost in it. When my LBS and myself both explained that the bike was built up and the seatpost never removed it was simply stated that that is the only way a crack like that could occur and it's not a warranty. When inquiring on how they determined that I was just ignored.

 

Maybe it's just me but clamping the frame in a work stand or tightening the seat collar without a seatpost until it cracks is just plain stupid. Can't for the life of me imagine doing that and I have been self servicing my bikes for a couple of years now.

 

In any case that is done and dusted now. The fact remains that I will not support them and will not recommend the brand to anyone.

Posted (edited)

The new Silverback Storm is lighter and much cheaper I would rather go for that, even the cheapest model comes out with Crest wheels which saves you a wheel upgrade.

Edited by Berg Bok
Posted

I had a Momsen SL929 which with which I was really happy. Not the lightest frame, but descent.

 

Their backup and support is pathetic. But I guess you get what you pay for. Had an issue with my frame and they refused to replace it under warranty. I inquired on how they came to their conclusion a couple of times, still waiting for a response. So personally I will never buy from them again.

 

Have dealt with them TWT, also warranty but on another manufacturer, and the service was excellent.

 

I am riding a Rocky Mountain Vertex 990RSL. Brilliant frame and thus far the support and backup from HullaBaloo is excellent.

My 2c.

 

You'll only know for sure when something goes wrong.

  • 1 month later...

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