CWC GR8 service...again

[Reg Lizard]

Just want to say thank you to Steven of CWC who sold me a bike rack. Spent about 30min explaining to me what I should and should not do, as well as assembling it and fitting it on my vehicle. Even gave me some nice fish recipe's and tips how to braai steak Needless to say, left the shop hungry Oom Chris give that man a Bells

[Kranswurm]

Good god.

A free fish recipe....why have I not been there before

[Nick G]

Am about to test that service 2 Jan 2013 when I return the fiancé's Christmas gift that ain't workin so great. I have great expectations now

[Craigwt]

I was just there, after the salesman point blank refused to work out a "cash price" for me and bragged about their price being the best in the market, I corrected him saying that another place was at least R100 cheaper... He said "If you want to go somewhere else for R100, then go for it".

 

I dont even know why I bother with them anymore...

[DR ◣◢]

Did you escalate it?

[Kranswurm]

Did you escalate it?

What,the price of a galjoentjie?

[DR ◣◢]

No man. Did the oke give him a sauce recipe for the steak?

['Dale]

@Craigwt

 

I've heard of many 'sales moments' when CWC would promise to beat any price on the market.

Edited December 27, 2012 by ' Dale

[Craigwt]

I didn't escalate it... I also didn't think R100 on a R2000 item (plus about R1000 extras) would be too difficult for them to manage... it was

Edited December 27, 2012 by Craigwt

[Icycling]

So its 3 min on each side on a flame not coals - is he using Jimmy's or Lappies sauce now?

[Reg Lizard]

You'll have to buy a bike rack to find out-lol

[Meentb]

I was just there, after the salesman point blank refused to work out a "cash price" for me and bragged about their price being the best in the market, I corrected him saying that another place was at least R100 cheaper... He said "If you want to go somewhere else for R100, then go for it".

 

I dont even know why I bother with them anymore...

 

Ive had this exact same experience when I was there. Sounds like the same salesman to me aswell.

[Reg Lizard]

Report him to oom Chirs

[Meentb]

Report him to oom Chirs

 

I did that and got promptly helped. But its still a matter of first impressions!

[Reg Lizard]

Well, if you have your own bussiness you will know that unless people complain about the service they are getting to management/the owner, nothing will improve as management/the owner is unaware of the problem/lack of service and therefore will not do anything about it.

[Craigwt]

The owner has read many posts here on the hub where customers are complaining about many of the same types of things. He even responded to many of the complaints, which was nice, it was the reason that I decided to head over there yesterday and give them another try...

 

But anyways, they should have good service to begin with. Some other shops get it right.