BEWARE: how a simple SMS can cost you dearly on your cell phone bill.

[scotty]

Dodgy practice by Nashua.

[Ramrod]

Dont accept it. My wife took out contract for our twins with a strict instruction that if they reach their limit then the cannot utilise anymore airtime. Same as you the first few months when they ran out they ran out. Then all of a sudden they are dowloading games etc. 5gb in one month and we get a combined bill for about R5800 and then another the following month. The service provider credited her to the tune of about R9000 as a limit increase was not authorised.

[Tumbleweed]

Simply put, you're under no obligation to pay for services that were unsolicited. Have copied a consumer journo mate, and I know she'll back me up on this.

 

They're taking a big chance. Don't bother with the call centre. Ask to go through to the credit control department, or bug the crap out of them on Twitter for the best results. I deal with a Nashua Mobile complaint on an almost monthly basis, and this is the way to go.

 

As an aside, there is another interesting issue with cellphone "service" providers…should the call or bundle usage limit not kick in, the providers say they aren't responsible, and you have to foot the bill. The cellphone industry, like the motoring industry, says certain parts of the CPA are not applicable to them or that sections of it are open to interpretation.

[Tumbleweed]

Dont accept it. My wife took out contract for our twins with a strict instruction that if they reach their limit then the cannot utilise anymore airtime. Same as you the first few months when they ran out they ran out. Then all of a sudden they are dowloading games etc. 5gb in one month and we get a combined bill for about R5800 and then another the following month. The service provider credited her to the tune of about R9000 as a limit increase was not authorised.

 

You're lucky to have been refunded.

[Roneblack46]

Will be going to Nashua Mobile Head Office in Midrand this morning. So will provide feedback thereafter.

 

 

[P.A.K.]

Take a new action against them each day until their error is reversed.

 

First go to the branch, speak to the branch manager.

Then email their HQ or phone them.

Then Hello Peter their asses

Then twitter

Then Facebook

Then email them a link to this thread

Then open a complaint thread on my broadband

Then CPA and NCA

[chris_w_65]

Take a new action against them each day until their error is reversed.

 

First go to the branch, speak to the branch manager.

Then email their HQ or phone them.

Then Hello Peter their asses

Then twitter

Then Facebook

Then email them a link to this thread

Then open a complaint thread on my broadband

Then CPA and NCA

 

CPA is done by the NCC - National complaints commission - I have an unrelated complaint there - Going slowly.....

I have a complaint form if you want it - Don't bother trying to contact them by phone or email even when trying to follow up, you need to go to Centurion - I need to go this week to try get a progress update

[Sarge]

Hi gents,

It is not only the cell companys that are corrupt. I had a similar thing with one of our banks. I was on a "pay as you transact" account. I was also sent an sms telling me that I had been upgraded to a new account that was going to cost me X ammount a month. If I did not send them an sms declining the offer, it would stand. I sent them the sms saying "no thanks" but a few months later I found out the monthly payment was implimented.

The problem was sorted out but only after I had phoned their customer line and complained.

One must be awake now days

Sarge

Edited October 8, 2013 by Sarge

[chris_w_65]

I discovered Telkom was billing me for an ADSL account I don't have - I told them to log on and see if I had ever used it so they asked me for the password. How would I know the password for an account I don't even have the user name for?

[GrumpyOldGuy]

I discovered Telkom was billing me for an ADSL account I don't have - I told them to log on and see if I had ever used it so they asked me for the password. How would I know the password for an account I don't even have the user name for?

 

- Ha, Ha, sounds about right.

[Cassie]

Bloody Agents!! :cursing:

we as Saffa's are far too complacent in these matters..try this **** in the states and see where that get you!!

[Ed-Zulu]

The scenario:

I took out a cell phone subscription for my 12 year old daughter from Nashua Mobile. Nothing special: 100 anytime minutes and soft locked if it goes R50 over. So month 1 and 2 go by and she gets soft locked as instructed when exceeding her limit.

 

So early September Nashua Mobile sends her the following SMS: (note she received this, not me)

 

Dear valued Customer, due to your account being in such good standing, your Call Limit was adjusted to R769. Should you not wish to increase it, please reply "No" to this SMS. Standard SMS rates apply- Thank you for your continued support. From Nashua Mobile.

 

Obviously my daughter does not even read it or respond, as there are daily advertising SMS,s sent from cell phone companies etc. Never mind all the 419.SH%T.

 

So I get my Nashua Mobile account today and my daughters number has an account of over R1000.00.

 

WTF....

 

So I go through her phone and come across the above SMS. Since when can a NON REPLY be accepted as a YES.

 

I see this as a fat chance taken by Nashua Mobile. I will be confronting them tomorrow.

 

So moral of the story please check those sms's and read them especially if your kids have cell phone accounts.

 

I hate to think how many more people have been conned by this.

 

In another thread i mentioned this...got boned by Nedbank on a similar SMS regarding my bond payment, no reply in their view was acceptance of the terms, however, the law sees it differently...I won, they lost!

 

hellopeter them first, then go ahead and bone them!

[GrumpyOldGuy]

Bloody Agents!! :cursing:

we as Saffa's are far too complacent in these matters..try this **** in the states and see where that get you!!

 

Yah indeed, the difference is they would not try it because they know the legal consequences would be dire, here they have no fear of the law, because here its usually too expensive to litigate considering the value, and they would wiggle out of it in most cases anyway.

Edited October 8, 2013 by GrumpyOldGuy

[Azi]

Hellopeter them, twitter them and also post on their facebook wall. At least you have the knowledge and ability to take them on, so they will probably eventually and reluctantly compromise if they see you are not backing down.

 

The poor oke in the street without resources will get shafted for whatever worth he has left, and there are so many of these people around that to take the flack from a few customers is financially worthwhile for Nashua, as the majority don't know the law and have no resources to get recourse.

 

Shame on Nashua. They really have no ethics.

[chris_w_65]

Cell companies are unethical - When my contract ended I left Vodacom because they NEVER sent me the SMS to say my data was out of bundle and I would be shafted. I went to CellC on pay as you go but realized I didn't even want to stay with them for free.

 

Went back to Vodacom on prepaid - All their starter packs are by default R2.70 a minute unless you change it to the R120 a minute plan yourself. I filled R110.00 airtime, R50.00 SMS and R100.00 data - When my data was finished I expected it to stop working but they just use up your airtime at R2.00 per minute!!

[rock]

kids, cellphones, prepaid.......

 

but hindsight is 20/20......nashua are being dicks here......