andy7504 Posted October 8, 2013 Posted October 8, 2013 I am looking for opinions on the following situation. I purchased a 150mm travell am bike in November 2012 I ride only in Tokai mainly on the downhill trail but only doing the smaller jumps .In March 2013 the left chainstay snapped where the rear brake bracket is welded on. This was replaced by the dealer under warranty In july the replaced chainstay cracked in the same place now the dealer has informed me that the factory will not replace it as I must be riding the bike beyond its capabilities .I would like opinions on the above situation I cannot name dealer and make yet as this is still a legal matter
Wil6 Posted October 8, 2013 Posted October 8, 2013 Can you maybe post a detailed explanation from their side, did you write them a email or did you speak to them on the telephone?
Hairy Posted October 8, 2013 Posted October 8, 2013 should they not prove that you are riding "too hard" .... what bike manufacturer and model please?
DJR Posted October 8, 2013 Posted October 8, 2013 If you haven't done anything outside of what would be covered by your frame warranty, then stick to your guns and insist that they honour that warranty. The exact wording of that warranty is what determines the outcome. Hairy and flyluis 2
andy7504 Posted October 8, 2013 Author Posted October 8, 2013 Can you maybe post a detailed explanation from their side, did you write them a email or did you speak to them on the telephone? spoke to dealer in person who contacted factory in europe was told that the factory would be sending an e-mail to explain their view ,have not received copy of this yet
Hairy Posted October 8, 2013 Posted October 8, 2013 is it a Giant by any chance Can't be, OP said that it has only broken once since November 2012 ..... a Giant should have broken at least 3 times by now. flyluis, KENDA and Pants Boy 3
Hairy Posted October 8, 2013 Posted October 8, 2013 spoke to dealer in person who contacted factory in europe was told that the factory would be sending an e-mail to explain their view ,have not received copy of this yethave they actually tested or inspected the frame? do a google search and see if the same frame you are riding has shown to be a typical failure issue. If you honestly know that you have not abused the bike then make a MOERSE noise! Wil6 1
Wil6 Posted October 8, 2013 Posted October 8, 2013 spoke to dealer in person who contacted factory in europe was told that the factory would be sending an e-mail to explain their view ,have not received copy of this yetWould love to see how they try and justify this. Good luck.
flyluis Posted October 8, 2013 Posted October 8, 2013 Go in all gun's blazing dude!!!! I'd make them replace it....
nolipoli Posted October 8, 2013 Posted October 8, 2013 My guess is a Scott Genius.They are known for cracking chain stays. The brake bracket is part of the seat stay on a Giant, so I would rule that out.
nolipoli Posted October 8, 2013 Posted October 8, 2013 Also Giant are brilliant with warranty replacements. Hairy 1
KENDA Posted October 8, 2013 Posted October 8, 2013 Dude, if it was a cross country bike I'd see there point.... If I was buying a 150mm AM bike nothing should really be beyond it's capabilities.... That's why we pay extra for ALL MOUNTAIN tags....
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