Hairy Posted October 18, 2013 Posted October 18, 2013 Hahahah...does the name Cycle Lab mean anything.....Gauteng's not for sissies........hahahaha!
DR ◣◢ Posted October 18, 2013 Posted October 18, 2013 I was preparing to rant, but I can have a lukewarm rave instead. Here's a synopsis of my very recent experience with CWC.Order fork online receive wrong size fork (26v29) call them to rectify the problem - they sent a courier same-day to collect incorrect forkChatted to the guys, they had oversold the fork I wanted - no stock I asked them to make a plan.They told me they found me a similar fork, I agreed that the fork would work.I received a fork the next day I inspected the fork, it had obviously been on a bike - the steerer was cut and it was a bit grimy. I emailed them expressing my disappointment on receiving a "used/demo" fork as I thought I was buying a new one.They apologised and explained they had no stock and removed a fork from a new bike in the shop for me.I asked for some kind of compensation for the difference between a new vs demo fork.They gave me a voucher for the shop for what I consider a fair value. Was my experience with them great? No.Did they work with me to solve the issues? Yes. My conclusion: **** happens - it's how you deal with it is what matters. Had exactly the same experience last year. Was resolved and I ended up with a great value item.
Wez-O Posted October 18, 2013 Posted October 18, 2013 Wow 7 pages! Although I think really bad service from a shop/supplier/operator/ect does deserve to be brought to peoples attention, be it on HelloPeter or on a forum such as this, AND sometimes it's the only way to actually get a decent response, I do also feel that one needs to be careful of people jumping on the bandwagon and giving a company a bad image over the few bad incidents.As for CWC, I've used them on many an occasion and never had an issue, but I feel the pain of the topic starter as I've experienced it with companies who are truly useless... Such as Multichoice(DSTV)
MTB_Roadie Posted October 18, 2013 Posted October 18, 2013 CWC fan or no CWC fan - one can't ignore the fact that complaints are becoming alarmingly common, and not only on The Hub. Maybe it's just me but this is not the CWC I got to know a few years back... Might be that they are getting to busy... eg: 100 clients = super fast excellent service 250 clients = fast excellent service 500 clients = excellent service 750 clients = service 1000 clients = little service, eg... They are good, but everyone wil experience problems here and there....
Java001 Posted October 18, 2013 Posted October 18, 2013 (edited) Edited October 18, 2013 by Java001 Dragu 1
HeyYou Posted October 19, 2013 Posted October 19, 2013 Wow 7 pages! Although I think really bad service from a shop/supplier/operator/ect does deserve to be brought to peoples attention, be it on HelloPeter or on a forum such as this, AND sometimes it's the only way to actually get a decent response, I do also feel that one needs to be careful of people jumping on the bandwagon and giving a company a bad image over the few bad incidents.As for CWC, I've used them on many an occasion and never had an issue, but I feel the pain of the topic starter as I've experienced it with companies who are truly useless... Such as Multichoice(DSTV) +++++ Nochoice (DSTV) a really useless company and a Multirippoff Wez-O 1
stringbean Posted December 31, 2013 Posted December 31, 2013 Not a rant about CWC but I previously punted Evobikes in this debate but have to say today they let me down.Phoned today to see if they were open,yes,great be there later,but like a idiot I didn't ask if the item I wanted was in stock.Stupid I presumed that if the item said 'in stock' on the website it was actually in stock.So a wasted drive I took only to find out that of the chainrings I wanted they actually had nothing in stock,website shows that all sizes to be in stock.Worse is they will only maybe get stock in 2 weeks if the supplier actually gets his stock.Yes go ahead and flame me because I presumed too much but to me Evo have just become like most of the other online shops then. Jacques Viljoen 1
Jacques Viljoen Posted March 2, 2014 Posted March 2, 2014 Not a rant about CWC but I previously punted Evobikes in this debate but have to say today they let me down.Phoned today to see if they were open,yes,great be there later,but like a idiot I didn't ask if the item I wanted was in stock.Stupid I presumed that if the item said 'in stock' on the website it was actually in stock.So a wasted drive I took only to find out that of the chainrings I wanted they actually had nothing in stock,website shows that all sizes to be in stock.Worse is they will only maybe get stock in 2 weeks if the supplier actually gets his stock.Yes go ahead and flame me because I presumed too much but to me Evo have just become like most of the other online shops then. Also punted for evobikes before and after that I got some spares and tools from them I must have mail him 5 times to confirm my order is correct as I needed parts and tools to get ready for race that weekend he asured me he had all. When I got there is was wrong or not there. But it did make my live easier of were to shop the please with cheapest price all that counts
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