Specialized Concept Store Cedar - Shiny Stores, Same Poodles

[markob]

Also tried to get a full XT group set last October, told I would have to wait till the next shipment sometime in Nov/Dec, went online to Chain Reaction & it was here in 4 days + a voucher for my next purchase. LBS needs to wake up that the options are out there & the consumer will look at the best option that fits in terms of price, service & delivery expectations.

[Skuzzi]

 

 

 

Exactly what i wanted to say!

They might not be around the corner from you but have a chat to Eben, Stephan or Junior.

If, by some teeny tiny chance, they can't sort you out you'll at least be told straight away instead on being kept hanging!

 

proof of their awesome service!

http://www.treadmtb.co.za/miracle-mechanics-team-absa/

 

 

I have had the opposite at west rand. They used to be efficient and would sort out problems. Now they just wanna sell new parts instead of looking in the box of the parts u gave them. Took part and bike to cycle lab and the adaptor that they needed was in box. West rand cycles told me that my bb30 crank would not fit bb30 crank and the only one that would fit was the SWorks crank. At 8000. I dont think so

Edited April 13, 2014 by Skuzzi

[nox1111]

I'm in need of some new MTB shoes and so I stopped at a Specialized concept store - my mistake, didn't know the store went full Specialized as it used to be a normal bike shop that stocket other brands also.

 

I walked in, spotted the shoe section and walked over there. Now this I could easily do by myself, but was approached by a sales assistant - fair enough it is their job, and so I said I just want a quick browse. She insited to assist me. OK, let's do it. I explain that I am in the market for something for general trail riding - not racing, and my budget is lower to mid level, so from zero to R1700 roughly.

 

She looks at the wall of shoes and seem to consider what shoe would fit my needs. And then she hands me a shoe and says - this one is the right shoe for you, it is a good shoe, it is light and stiff and costs R3999. I look at her and think that maybe she did not hear the budget. I repeat the MAX R1700 budget and explanation, that I do not really race, this is recreational for me, and that the shoe needs to be comfy, hard wearing and basic, not a fifth of my bike's value. She looks at the wall again considering my options and hands me shoe number 2. This time it is not as nice as shoe number one, but great value and also pretty decent for what I need - and only R2799...

I look at her with confusion in my eyes and repeat everything again - and that these are still too expensive. She now looks baffled and completely bewildered - a deer in headlights scenario.

I take the situation into my own hands and point at the two shoes that actually semi fit into my budget and ask about them. I pick them up and hand them to her and ask if they have my size.

She goes off and comes back with two wrong shoes - a shoe with laces - and the R2799 shoe again, and then one is at least one of the shoes I requested, but that's the wrong size.

 

I end up frustrated and just say thank you for her efforts and leave.

 

I made the mistake of walking into a specialized concept store without being wealthy enough it seems.

 

I get back to Paarl, walk into a shop. I give the same explanation - and to my dismay they are also going full Specialized. The owned however shows me the shoes that fit in my price range and also shows me his Serfas that's being sold at half price. I happily rummage through the Serfas with is help until I find the right size and the price is rediculously good. I'm happy and say I'll take it. We check the box and unfortunatley the other shoe in that size is missing - nowhere to be found.

As I sit pondering my luck, the owner walks off and brings me a pair of Specialized shoes and says that he will give them to me with a 20% discount to fit in my budget because he can not find the other Serfa.

We find my size and I happily buy the shoes.

 

I walk out a happy customer - not because of the discount, but because of a guy that listens and tries to help his customers.

 

Customer service for the Win!

Specialized concept stores - please take note.

[Guest Karma]

http://www.helderbergcycleworld.co.za/

 

[MaXiMuM]

I'm in need of some new MTB shoes and so I stopped at a Specialized concept store - my mistake, didn't know the store went full Specialized as it used to be a normal bike shop that stocket other brands also.

 

I walked in, spotted the shoe section and walked over there. Now this I could easily do by myself, but was approached by a sales assistant - fair enough it is their job, and so I said I just want a quick browse. She insited to assist me. OK, let's do it. I explain that I am in the market for something for general trail riding - not racing, and my budget is lower to mid level, so from zero to R1700 roughly.

 

She looks at the wall of shoes and seem to consider what shoe would fit my needs. And then she hands me a shoe and says - this one is the right shoe for you, it is a good shoe, it is light and stiff and costs R3999. I look at her and think that maybe she did not hear the budget. I repeat the MAX R1700 budget and explanation, that I do not really race, this is recreational for me, and that the shoe needs to be comfy, hard wearing and basic, not a fifth of my bike's value. She looks at the wall again considering my options and hands me shoe number 2. This time it is not as nice as shoe number one, but great value and also pretty decent for what I need - and only R2799...

I look at her with confusion in my eyes and repeat everything again - and that these are still too expensive. She now looks baffled and completely bewildered - a deer in headlights scenario.

I take the situation into my own hands and point at the two shoes that actually semi fit into my budget and ask about them. I pick them up and hand them to her and ask if they have my size.

She goes off and comes back with two wrong shoes - a shoe with laces - and the R2799 shoe again, and then one is at least one of the shoes I requested, but that's the wrong size.

 

I end up frustrated and just say thank you for her efforts and leave.

 

I made the mistake of walking into a specialized concept store without being wealthy enough it seems.

 

I get back to Paarl, walk into a shop. I give the same explanation - and to my dismay they are also going full Specialized. The owned however shows me the shoes that fit in my price range and also shows me his Serfas that's being sold at half price. I happily rummage through the Serfas with is help until I find the right size and the price is rediculously good. I'm happy and say I'll take it. We check the box and unfortunatley the other shoe in that size is missing - nowhere to be found.

As I sit pondering my luck, the owner walks off and brings me a pair of Specialized shoes and says that he will give them to me with a 20% discount to fit in my budget because he can not find the other Serfa.

We find my size and I happily buy the shoes.

 

I walk out a happy customer - not because of the discount, but because of a guy that listens and tries to help his customers.

 

Customer service for the Win!

Specialized concept stores - please take note.

 

Well said. Concise and to the point.

[EVOBIKES ONLINE STORE]

http://www.helderbergcycleworld.co.za/

 

 

Uhmm Think that was nox 1111's "problem store"!!

 

Cornerstone in Paarl on the other hand sorted him out...

[sjeants]

I've used Concept Cyclery Melrose Arch for years and always found them to be helpful and offer good service. Establish a relationship with your LBS and it makes a world of difference.

Edited June 7, 2014 by sjeants

[nonky]

complete cyclist is an elite store, well stocked and staff interested to sell you stuff, i can rcommend.

 

I can second that

[nonky]

I've used Concept Cyclery Melrose Arch for years and always found them to be helpful and offer good service. Establish a relationship with your LBS and it makes a world of difference.

 

Yes, but their pricing is weird and their stock levels poor.

 

They charged me DOUBLE for Spez water bottles when compared to Complete Cyclist in Bryanston (ZAR100 vs ZAR45).

 

They also had only one width of a Spez 29er tyre, fast track control, where Complete Cyclist had two sizes/widths.

Edited June 7, 2014 by nonky

[Oufy MTB (Roadie)]

one Saturday I walked in Spez Helderberg and the staff was superb, know their stuff and I'm just glad I didn't have the old credit card cos I would have been lekker in skuld. Ive walked into others and just got know service. Insurance paid out on my stolen bike so soon I will be spending. A LBS (won't mention their name cos I didnt take it up with them) , i visited 3 times and on all 3 occassions I manage to walk the floor without anyone coming to me, and they were not busy. I drive to CWC, walk the floor all the sales dude busy (I'm a patient guy) and then the oldish guy with a big mouth walks up to me (later I learnt it was CW snr) and asked if I've been help yet. I said not yet, he shouts loud in the shop "die ou het baie geld op hom" , R 16k they richer and I had a cool bike. I was there for the taking the one LBS lost out and the other one won,

[johannrissik]

You get 500 extra bonus points for the title !