Schoemie Posted June 11, 2014 Share Has anybody had experience with warranty claims for frames etc from them? How was the experience and time frame?Looking at Vipa,but warranty concerns me if it cracks etc compared to the other well known brands. Link to comment Share on other sites More sharing options...
Schoemie Posted June 11, 2014 Share Has anybody had experience with warranty claims for frames etc from them? How was the experience and time frame?Looking at Vipa,but warranty concerns me if it cracks etc compared to the other well known brands.Seems they have never broken Edited June 11, 2014 by Schoemie Link to comment Share on other sites More sharing options...
GrantRH Posted June 11, 2014 Share Seems they never brake. Well that is concerning... Schoemie, Fisan, ians H2Sport and 3 others 6 Link to comment Share on other sites More sharing options...
Heel Drop Posted November 13, 2015 Share I will let you know I had to submit one today on a SL929 frame - 2 cracks , one on the seatpost and one on the chainstay Link to comment Share on other sites More sharing options...
Boerklong Posted November 13, 2015 Share No frame cracks but had problems with rear break on my AL529 and it was sorted without problems Heel Drop 1 Link to comment Share on other sites More sharing options...
Heel Drop Posted November 23, 2015 Share not a great experience with momsen warranty - wont buy Momsen again Link to comment Share on other sites More sharing options...
Pieter1 Posted November 23, 2015 Share I had two frames cracked and replaced with no problems. Link to comment Share on other sites More sharing options...
Heel Drop Posted November 23, 2015 Share They dont have the SL929 frame so my options were - fix the frame Upgrade to a 2015 Momsen Vipa XT and pay in the difference Link to comment Share on other sites More sharing options...
Christie Posted November 23, 2015 Share Two friends' Momsen frames cracked in the first year, neither were warrantied. Perhaps service differs in other areas, but both were given BS reasons, like "it cracked because you clamped the frame on the seat tube in a repair stand , but had no post in the seat tube" when the seat posts were never removed by them, and they dont have clamp repair stands at home. Funny that both frames cracked in the same place, but came from different shops, and the gentlemen do not know one another. If wou want, send me a PM, and I can put you in touch with them directly, before you decide. Edited November 23, 2015 by Christie gummibear and Mojoman 2 Link to comment Share on other sites More sharing options...
Heel Drop Posted November 23, 2015 Share Mine was also seat post and the chain stay I decided to upgrade since I need a bike when I am going on holiday first week of Dec so no time to mess around now This is the only 3 weeks of the year I can ride every day so I need to get a bike back before I go , but once I have a bad experience I wont buy that brand ever again - that is all I can do Well that and share my experience so that when others investigate they know where to go /not to go Dustbin Dog 1 Link to comment Share on other sites More sharing options...
Christie Posted November 23, 2015 Share If it was designed and manufactured right, it should not crack, no? Heel Drop and Dustbin Dog 2 Link to comment Share on other sites More sharing options...
Heel Drop Posted November 24, 2015 Share give credit where its due - they have accommodated me in some other way today as a show of goodwill so good come back for them on this - always appreciate it when a supplier show some goodwill to there customers Link to comment Share on other sites More sharing options...
NelAndre Posted November 24, 2015 Share give credit where its due - they have accommodated me in some other way today as a show of goodwill so good come back for them on this - always appreciate it when a supplier show some goodwill to there customersOk, so what did they do if I may ask? Link to comment Share on other sites More sharing options...
Heel Drop Posted November 24, 2015 Share I could not get the VIPA team Frame 2015 so I had to settle for the 2015 vipa XT frame but I run a 1x set up so they added the VIPA 1x chainstay for free so I can add that to the frame and run a 1x setup Link to comment Share on other sites More sharing options...
NelAndre Posted November 24, 2015 Share Awesome, enjoy the riding, I like that 2015 XT Frame. You will enjoy it. Heel Drop 1 Link to comment Share on other sites More sharing options...
DJuice Posted January 13, 2016 Share What is a reasonable time frame to expect feedback from Momsen after you have informed them of damage (paint) to a frame? Mojoman and Steven Knoetze (sk27) 2 Link to comment Share on other sites More sharing options...
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