Pacman777 Posted October 30, 2014 Posted October 30, 2014 Is it the norm that a bicycle shop charges for a rebuild with a replacement frame (replaced under warranty)? Not complaining; just wondering.
Guest DieBees Posted October 30, 2014 Posted October 30, 2014 I think its only fair... Because they dont carry the warranty . The supplier does. He spent at least two hours stripping and rebuilding on their product...
Wil6 Posted October 30, 2014 Posted October 30, 2014 Just do it yourself if you have the tools. All the cables has already been custom to fit to the frame. Just put it back together. If all else fails, take all the parts with the frame back to your LBS
Raydek Posted October 30, 2014 Posted October 30, 2014 Surely the manufacturer should cover the lbs cost, not the customer?
Nil Posted October 30, 2014 Posted October 30, 2014 Surely the manufacturer should cover the lbs cost, not the customer?
Wyatt Earp Posted October 30, 2014 Posted October 30, 2014 Surely the manufacturer should cover the lbs cost, not the customer?People really need to read the owners manuals and the warranty process they get with their bike.
ians H2Sport Posted October 30, 2014 Posted October 30, 2014 Warranty replacement is by the local agent. Your LBS will incur a cost for the build so yes, its fair.
Raydek Posted October 30, 2014 Posted October 30, 2014 People really need to read the owners manuals and the warranty process they get with their bike. Yeah, know what it states, that they cannot be held liable for courier/return, labour, etc... But, in a perfect world the reason for the rebuild is due to their faulty frame and therefore neither the lbs or customer should suffer the cost implication. Suppose the world isn't perfect though...
Hairy Posted October 30, 2014 Posted October 30, 2014 People really need to read the owners manuals and the warranty process they get with their bike.Ja, but if it is a manufacturers defect then why should the onus fall on the client. But the LBS should not have to carry the cost of the re-build ....unless they have an agreement in place and their suppliers reimburse them again.
sirmoun10goat Posted October 30, 2014 Posted October 30, 2014 It may be the manufacturers fault, but they also replace frames with later models, so you in effect pay for an upgrade - I'll take it
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