Deepblue1993 Posted August 28, 2015 Posted August 28, 2015 Good day all I am new to Bikehub and fairly new to mtb. I work abroad and only get to enjoy my bike in my rotation break when I am at home. Last year I bought my KTM Scarp Prime from Cycle Lab Tygervalley branch, I got my bike a couple of days before flying out and did not have a lot of time to even ride it. Months past and on my return I got to ride three local trails, took my bike back for a couple of wash and lubes and all was good. I was happy with my purchase. I requested an owners manual for my bike and upon returning home again I saw that the shop have closed doors. Beginning of this year I emailed KTM Bike Industries and enquired about my owners manual. Hans De Ridder replied and told me he would see what he can get. As it goes I was still abroad and time flies, on my return earlier this year I followed up again and the next day I received all info for the various parts on my bike. Two months later I decide to open the spec sheet and I realised to my amusement that I do not have said rims/wheel set on my bike. I had a set of entry level Mavic rims instead of DT Swiss. I contacted Hans again via email and within an hour he organised to have a brand new complete wheel set delivered to my address the following day. This was one and a half year later and about 300 km on my clock. Hans could have said "not my monkey, not my zoo", but instead he stepped up to the plate and claimed responsibility for his product although to no fault on their side. This is excellent customer service and I feel also a big up to HANS DE RIDDER at KTM Bike Industries. Well done and thanks again.
DIPSLICK Posted August 28, 2015 Posted August 28, 2015 WelcomeYou wouldn't know this, I could be wrong, but I think you the first 1 post newbie to come here and post positively about an issue you had resolved at a bike shop, NICE ONE Normally post 1 is to slate the bike shop and they run
Deepblue1993 Posted August 28, 2015 Author Posted August 28, 2015 Thanks DIPSLICK, you know the saying:" when someone is happy they tell maybe three people, but when unhappy you tell as many as you can". There is a lot of positive in the mtb community, I guess we just don't know about it.Sharing is caring.
Eddy Gordo Posted August 28, 2015 Posted August 28, 2015 Awesome stuff, I like the look of those ktm's. If their motorcycles are anything to go by.....
CAAD4 Posted August 28, 2015 Posted August 28, 2015 Great stuff from Hans the Rider. Do you really think that's his name, or the folks over there actually have a great sense of humour in customer services?
Deepblue1993 Posted August 28, 2015 Author Posted August 28, 2015 CAAD4, that's he name and email signature. A upstanding man from our MTB community.
Amberdrake Posted August 28, 2015 Posted August 28, 2015 Thats the type of service one wants to hear about. Most bicycles cost same as a small car and one would really like some assurance that the guys stand behind the product your sleeping on couch for/with. Glad to hear KTM is one of those!
Eldron Posted August 28, 2015 Posted August 28, 2015 Hans de Ridder is a real live flesh man and a legend. All my dealings with him have been efficient, friendly and quick.Good oke all round.
rouxtjie Posted August 28, 2015 Posted August 28, 2015 Hans de Ridder is a real live flesh man and a legend. All my dealings with him have been efficient, friendly and quick.Good oke all round.Any relation to Johnny de Ridder from Polisiekar?
Eldron Posted August 28, 2015 Posted August 28, 2015 Any relation to Johnny de Ridder from Polisiekar?Hmmmm no idea at all....
rouxtjie Posted August 28, 2015 Posted August 28, 2015 Hmmmm no idea at all....rare surname, so thought there might be some link... Anyhow, one of the most talented musicians in SA
nonky Posted August 28, 2015 Posted August 28, 2015 Great stuff from Hans the Rider. Do you really think that's his name, or the folks over there actually have a great sense of humour in customer services?Douglas Ryder's cousin?
Disher Posted August 28, 2015 Posted August 28, 2015 KTM rock - My missus just bought a Bike from them, service was great, friendly and efficient. Had several KTM mx bikes over the years and now enjoy their cycling products. Will always support the brand.
WrightJnr Posted August 28, 2015 Posted August 28, 2015 I hope my wife never finds out what I've spent on Orange!! Don't think I've ever walked out a KTM shop empty handed. Damn, even when I take a bike for a service I see STUFF!!!
Recommended Posts
Archived
This topic is now archived and is closed to further replies.