Kristie BuyCycle Posted April 20, 2016 Author Posted April 20, 2016 I did yes. Got an email with their latest special on MTB shoes. Went to their store at Silver Lakes to fit and bought it.
Fat Boab Posted April 20, 2016 Posted April 20, 2016 I did yes. Got an email with their latest special on MTB shoes. Went to their store at Silver Lakes to fit and bought it. Ta muchly. Lucky you.... A mail to Ashley and a follow-up to Christian on a request related to drive train components has resulted in....silence after over 3 weeks.
Simon Kolin Posted April 20, 2016 Posted April 20, 2016 Dear Simon,After the last mail I received from you I gathered that you were not interested in placing an order with us. Having a product code does make it a lot easier for me to find what you are looking for. Yes, I could have phoned Coolheat and asked them to provide me with one, but thought I'd ask whether you perhaps knew what it was. You could have said "no, I don't", but I got this :Hi KristieThis is unacceptable. Surely you could have called Cool Heat and asked them if they had stock of FD-5800-B. It's not beyond the realm of any reasonable retailer to do that.Thanks so much for wasting my time.Don't really think this counts as terrible service ? Kristie... If you recall, in my 9th February email to you (before you came to the conclusion that I wasn't interested in placing the order) was "The code is FD-5800-B (M/S). I'm sure CoolHeat will confirm this if you order your stock from them." You could have called CoolHeat as a service to my request, but you didn't. You can't reasonably now say "you didn't specifically ask me to call CoolHeat, so I didn't". Your abysmal service lost you the sale.
Tubehunter Posted April 20, 2016 Posted April 20, 2016 Simon, as aggrieved as you obviously are, there's no need to come across in the way that you have. There's so many ways to question issues and get to the bottom of a problem. If you were Kristie or anyone else at Buycycle for that matter and took flak from a potential customer that was looking for more information and not a confirmed sale would you realistically imagine that the sale would still go through? I'm all for customer service and stepping up the service but if your interaction here is anything to go by, then it's just as well I don't work for buycycle, as I wouldn't even bother to tell you were to get off, I'd let you guess for yourself!
Kristie BuyCycle Posted April 20, 2016 Author Posted April 20, 2016 Ta muchly. Lucky you.... A mail to Ashley and a follow-up to Christian on a request related to drive train components has resulted in....silence after over 3 weeks.Please send me a pm and I'll assist !
Fat Boab Posted April 20, 2016 Posted April 20, 2016 Simon, as aggrieved as you obviously are, there's no need to come across in the way that you have. There's so many ways to question issues and get to the bottom of a problem. If you were Kristie or anyone else at Buycycle for that matter and took flak from a potential customer that was looking for more information and not a confirmed sale would you realistically imagine that the sale would still go through? I'm all for customer service and stepping up the service but if your interaction here is anything to go by, then it's just as well I don't work for buycycle, as I wouldn't even bother to tell you were to get off, I'd let you guess for yourself! Granted, Simon appears a direct sort of oke, and a bit of mis-communication might have occurred, from both sides, on his original approach to Buycycle, and text offers many opportunities for misinterpretation of tone, but in a thread like this, started by Buycycle, surely if 'great service' postings can be offered and received, as indicated by Kristie's 'likes', then people's counter experiences are just as valid?
Fat Boab Posted April 20, 2016 Posted April 20, 2016 Please send me a pm and I'll assist ! Many thanks for the offer to assist, but currently life has moved on with this request. Rest assured, I will re-contact if the need arises in the future on this or any other matter.
Tubehunter Posted April 20, 2016 Posted April 20, 2016 Granted, Simon appears a direct sort of oke, and a bit of mis-communication might have occurred, from both sides, on his original approach to Buycycle, and text offers many opportunities for misinterpretation of tone, but in a thread like this, started by Buycycle, surely if 'great service' postings can be offered and received, as indicated by Kristie's 'likes', then people's counter experiences are just as valid? Indeed, if anything it's probably one of the most useful tools to turn around a bad service experience and win back a client and his\her circle. But the value of this forum is that there are many neutrals involved and seeing as we only have text to go by, you can quickly tell who makes the effort to explain themselves in a clear manner so that the context of the experience is relevant too and who wants to lower the interaction to slurs of some form. The community has never entertained postings that are destructive in nature and gone out of their way to accommodate and even back posters who make the effort to behave in a reasonably acceptable manner!
Fast-er Posted April 20, 2016 Posted April 20, 2016 These days its so easy to get info on components... even codes! So i think from both parties someone could have done this... http://lmgtfy.com/?q=FD-5800-B+(M%2FS)
Simon Kolin Posted April 20, 2016 Posted April 20, 2016 Simon, as aggrieved as you obviously are, there's no need to come across in the way that you have. There's so many ways to question issues and get to the bottom of a problem. If you were Kristie or anyone else at Buycycle for that matter and took flak from a potential customer that was looking for more information and not a confirmed sale would you realistically imagine that the sale would still go through? I'm all for customer service and stepping up the service but if your interaction here is anything to go by, then it's just as well I don't work for buycycle, as I wouldn't even bother to tell you were to get off, I'd let you guess for yourself!Hi TubeHunter My email request for pricing and availability of a product, suggest (quite reasonably) that I was serious about making a purchase. I asked Kristie on the 9th, 12th and 17th of February to update me on my request. That's 3 times I asked. I shouldn't have to beg for information. I shouldn't have to qualify my intent of purchase to receive excellent service. As for your other comment...I can only assume you don't work in retail or customer services???
Tubehunter Posted April 20, 2016 Posted April 20, 2016 Hi TubeHunter My email request for pricing and availability of a product, suggest (quite reasonably) that I was serious about making a purchase. I asked Kristie on the 9th, 12th and 17th of February to update me on my request. That's 3 times I asked. I shouldn't have to beg for information. I shouldn't have to qualify my intent of purchase to receive excellent service. Here we go, this is better info and something that can be addressed! Did you enquire why there was a misunderstanding in what your expectation was before you started calling them useless and wasting your time? As for your other comment...I can only assume you don't work in retail or customer services??? Ironically in my field I manage a service delivery team. Imagine that??? I deal with many aggrieved people and somehow manage to get everyone talking about the issue and parking the emotive speak!
Simon Kolin Posted April 20, 2016 Posted April 20, 2016 Hi TubeHunter My email request for pricing and availability of a product, suggest (quite reasonably) that I was serious about making a purchase. I asked Kristie on the 9th, 12th and 17th of February to update me on my request. That's 3 times I asked. I shouldn't have to beg for information. I shouldn't have to qualify my intent of purchase to receive excellent service. Here we go, this is better info and something that can be addressed! Did you enquire why there was a misunderstanding in what your expectation was before you started calling them useless and wasting your time? As for your other comment...I can only assume you don't work in retail or customer services??? Ironically in my field I manage a service delivery team. Imagine that??? I deal with many aggrieved people and somehow manage to get everyone talking about the issue and parking the emotive speak! Tubehunter. Thanks, but I don't need to qualify my intent or communication style further with you. Kristie needs to take ownership of her mess up and the lost sale. Ah, are those the same aggrieved people that you "...wouldn't even bother to tell you were to get off, I'd let you guess for yourself!"
Escapee.. Posted April 20, 2016 Posted April 20, 2016 Tubehunter. Thanks, but I don't need to qualify my intent or communication style further with you. Kristie needs to take ownership of her mess up and the lost sale. Ah, are those the same aggrieved people that you "...wouldn't even bother to tell you were to get off, I'd let you guess for yourself!" http://www.focusst.org/forum/attachments/off-topic/76328d1417698476-let-s-define-what-we-think-rice-any-car-game-even-yours-file.php-40-file-125942-filename-hemad.jpg
Kristie BuyCycle Posted April 20, 2016 Author Posted April 20, 2016 Tubehunter. Thanks, but I don't need to qualify my intent or communication style further with you. Kristie needs to take ownership of her mess up and the lost sale. Ah, are those the same aggrieved people that you "...wouldn't even bother to tell you were to get off, I'd let you guess for yourself!"Simon, I think posting on a forum and then saying that you don't need to explain yourself when you are questioned is a bit ironic, clearly you then only came here to do me and my company harm ? I welcome constructive criticism, but what you are trying to do does not resemble that at all. I agree with Fat Boab, peoples counter experience to our great service is more than welcome, because I do really care about my clients, I love my job and keeping you guys happy makes me happy, and I realise that addressing issues is the only way to grow and improve. So, on taking ownership: We are an online store. Our first prerogative is to attend to clients who have placed orders online and follow up. We are in the process of updating items and listings on our site, and we do try our best to get around to clients who request stock which we do not have listed yet. We do get many of these requests, and I have turned most into sales. I missed turning your request into a sale, my apologies for causing you inconvenience in this way. Thank you to all who have participated in this post, I appreciate any feedback and comments I can get on your BuyCycle experience !
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