AlanD Posted October 6, 2016 Share Wow, this Ashley can mess up my order any day... Think this is a tactic to butter us up Link to comment Share on other sites More sharing options...
Boerklong Posted October 6, 2016 Share Wow, this Ashley can mess up my order any day... O jinne Lexx Link to comment Share on other sites More sharing options...
karlito Posted October 6, 2016 Share We admit that your order has been a mess. I am guilty and I do apologise. I was the one handling and processing your order and I marked it as processed, even though it was not yet completed. We had a team meeting and management has sorted it out with me as well. In all businesses, there are suppliers and couriers involved, but I fully understand that this reflects very badly on our company and we are responsible for the mistakes made. We had over 600 orders in the month of September and only 2% of the orders had an out of stock issue. We spend 80% of the time dedicated to handling out of stock issues as efficient as possible. We will always offer an alternative option, or even an upgraded version of the product at the same price paid already. We realise this is not ideal, but it is the best possible solution to a difficult situation. Due to the nature of our business we offer a very wide range of products and therefore out of stock issues might still occur. We are committed to eliminating this completely. We are under no illusion that we have lost a customer for life, which makes us very sad. We see ourselves as professionals in this industry, building a career as individuals. Issues such as this affects our whole team, and this is not what we would like to be known for. A light has been shed on our shortcomings. We are well aware of the issues that have been addressed. We focus on our weaknesses and try to build on our strengths. Again, I am very sorry. Instead of losing a customer for life perhaps reimburse the customer and try keep them?? A simple apology and some generic excuses are just not cutting it. Link to comment Share on other sites More sharing options...
Skott5 Posted October 6, 2016 Share We admit that your order has been a mess. I am guilty and I do apologise. I was the one handling and processing your order and I marked it as processed, even though it was not yet completed. We had a team meeting and management has sorted it out with me as well. In all businesses, there are suppliers and couriers involved, but I fully understand that this reflects very badly on our company and we are responsible for the mistakes made. We had over 600 orders in the month of September and only 2% of the orders had an out of stock issue. We spend 80% of the time dedicated to handling out of stock issues as efficient as possible. We will always offer an alternative option, or even an upgraded version of the product at the same price paid already. We realise this is not ideal, but it is the best possible solution to a difficult situation. Due to the nature of our business we offer a very wide range of products and therefore out of stock issues might still occur. We are committed to eliminating this completely. We are under no illusion that we have lost a customer for life, which makes us very sad. We see ourselves as professionals in this industry, building a career as individuals. Issues such as this affects our whole team, and this is not what we would like to be known for. A light has been shed on our shortcomings. We are well aware of the issues that have been addressed. We focus on our weaknesses and try to build on our strengths. Again, I am very sorry. Sincere and to the point. Well done for addressing the issues and publicly apologising.Extremely difficult to please all of the people all of the time, but aknowledging the problems and apologising always helps. Link to comment Share on other sites More sharing options...
Christian van Zyl Posted October 6, 2016 Share Instead of losing a customer for life perhaps reimburse the customer and try keep them?? A simple apology and some generic excuses are just not cutting it.We are working on it... As per the OP this order is not finalised. Embarrassing. Link to comment Share on other sites More sharing options...
mtb impi Posted October 8, 2016 Share Just under a month ago I have bought a few items online. I did follow up on my order by calling in the very next morning. All of the items had to be "ordered" in. The sales lady kept me in the loop for most of it. Once all the items were in stock (and i complicated my order a bit by adding and changing), she once again contacted me to inform all was ready to ship. I was pleasantly surprised to receive my parcel the very next day in the good old Cape. So ...., I have to say my experience was ...., P L E A S A N T. Link to comment Share on other sites More sharing options...
428 others Posted December 1, 2016 Share Surely this cant be correct? Link to comment Share on other sites More sharing options...
ChUkKy Posted December 1, 2016 Share So... I three weeks ago I load my brother's bike on the bike carrier... In doing so I remove his CamelBak bottles from his bottle cages and put them down on the ground next to my car... Needless to say - 30km later we unload his MTB and discover the water bottles are "not there". Long story short I reckon - my fault - no worries - let me surprise him with two brand new ones. Easy Peasy... Log onto Buycycle (we are in Pretoria/Jozi) they are close he should have his new bottles by the next weekend's ride. Low and behold they have exactly what he needs (aka I need to buy him)... Click, In Stock, x2, delivery address, pay. Wait for brother's phone call thanking me for the bottles... Friday I casually ask him about the bottles... Nope. Furious, send mail... No Stock Reply. WTF??? The site said: "In Stock"... Long story from BC/BRC... Okay, they offer larger bottles same price to be delivered Wednesday (last week i.e. end of September) in time for 3Towers... Pick my boet up on Thursday, drive to Mankele. Next morning he pulls out those "freebie race goodie bag bottles"... WTF again. No delivery from BC/BRC... Long and short - Since Bruce "Powers" BuyCycle - the service levels has gone down... Anyone else had the same Experience? Or are we just unlucky... Thrice? Stopped using them ages ago.Order a whole cart and get all the **** delivered in dribs and drabs over a few days. Even if they have what I want i'd rather pull into Cajees Link to comment Share on other sites More sharing options...
jcza Posted December 1, 2016 Share Stopped using them ages ago.Order a whole cart and get all the **** delivered in dribs and drabs over a few days. Even if they have what I want i'd rather pull into Cajees Support your LBS!! Oh wait, Cajees is your LBS Link to comment Share on other sites More sharing options...
Gravity Posted December 1, 2016 Share I am one of the 98% happy customers, i too had an order that was "In Stock" but in fact out of stock, the way that buycycle dealt with the issue was proactive and i received expedient customer service, so thank you. Link to comment Share on other sites More sharing options...
Dexter-morgan Posted December 1, 2016 Share I must say, I ordered one of their specials a few months ago and everything went smooth. Link to comment Share on other sites More sharing options...
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