News bot Posted February 6, 2017 Share Santa Cruz and Juliana bikes are backed with what must be the most "all encompassing" warranty in the industry, with a lifetime warranty on the frame, but also on the linkage bearings and link components. Find out how to get the most from your Santa Cruz warranty and the best aftersales service by registering your bike.Click here to view the article Link to comment Share on other sites More sharing options...
_im_from_earth Posted February 6, 2017 Share Promise I will register mine this week... Link to comment Share on other sites More sharing options...
dwinter Posted February 6, 2017 Share Why create all these expectations that you'll get amazing after-sales service when you register and then when you click on the Bearing Warranty link you get sent to the US site, which says if you're outside the US, etc you need to contact a local dealer.... awesome...ok, so I must contact my LBS who will give me the usual blank stare when I ask them for more bearings, or try and charge me.... FAIL. Great product, but service...eish..not so much. Smurfy 1 Link to comment Share on other sites More sharing options...
_im_from_earth Posted February 6, 2017 Share Why create all these expectations that you'll get amazing after-sales service when you register and then when you click on the Bearing Warranty link you get sent to the US site, which says if you're outside the US, etc you need to contact a local dealer.... awesome...ok, so I must contact my LBS who will give me the usual blank stare when I ask them for more bearings, or try and charge me.... FAIL. Great product, but service...eish..not so much.Hi Dwinter Sorry to hear about your negative experience. I would be more than willing to run through the process and requirements with you, as the post entails, this is a huge selling point of the bikes, and a process we are working to streamline. Drop me a DM with your details and I'll give you a buzz? Link to comment Share on other sites More sharing options...
V12man Posted February 6, 2017 Share Promise I will register mine this week...If you don't.... the grumpy old coot is gonna get you.... then you will be from heaven... Link to comment Share on other sites More sharing options...
_im_from_earth Posted February 6, 2017 Share If you don't.... the grumpy old coot is gonna get you.... then you will be from heaven... And yes Iwan, there is a bike check coming too Though that will be in a different section altogether... Iwan Kemp 1 Link to comment Share on other sites More sharing options...
_im_from_earth Posted February 6, 2017 Share Why create all these expectations that you'll get amazing after-sales service when you register and then when you click on the Bearing Warranty link you get sent to the US site, which says if you're outside the US, etc you need to contact a local dealer.... awesome...ok, so I must contact my LBS who will give me the usual blank stare when I ask them for more bearings, or try and charge me.... FAIL. Great product, but service...eish..not so much. To answer your question more thoroughly, yes, it does indeed warn you to "contact your region's distributor to make a bearing warranty claim" if you are outside this US, this is merely to simplify the process and direct through the local distributor. However, as you may have seen, we have fully integrated with Santa Cruz and Juliana on localized sites which means ALL claims generated work through our CRM system if the user selects his / her country as South Africa. So, as the post indicated, if a user registers their purchase, then registers a claim should he / she need to, the claim will be dealt with as quickly and efficiently as possible and will be tracked and traced by both Santa Cruz in the US as well as through us. Iwan Kemp 1 Link to comment Share on other sites More sharing options...
V12man Posted February 6, 2017 Share And yes Iwan, there is a bike check coming too Though that will be in a different section altogether...Is that the HOT section... where you grow horns... Link to comment Share on other sites More sharing options...
#Pete# Posted February 6, 2017 Share My linkage bearings seized (after perhaps a less than ideal service following the Imana wild ride). Santa Cruz sent me a whole new frame. No Questions asked by LBS or SC. Believe the hype! the nerd, arendoog and Pikey 3 Link to comment Share on other sites More sharing options...
dwinter Posted February 6, 2017 Share To answer your question more thoroughly, yes, it does indeed warn you to "contact your region's distributor to make a bearing warranty claim" if you are outside this US, this is merely to simplify the process and direct through the local distributor. However, as you may have seen, we have fully integrated with Santa Cruz and Juliana on localized sites which means ALL claims generated work through our CRM system if the user selects his / her country as South Africa. So, as the post indicated, if a user registers their purchase, then registers a claim should he / she need to, the claim will be dealt with as quickly and efficiently as possible and will be tracked and traced by both Santa Cruz in the US as well as through us.Hi I'm From Earth, Thanks for your response. I'm still not sure I understand the process 100%, but nevertheless I've submitted a bearing warranty claim via the US site as you suggested (included my purchase invoice) and - from what you've explained - will your CRM system pick up my claim and sort it out? Or do I still need to contact my local SC dealer? Link to comment Share on other sites More sharing options...
_im_from_earth Posted February 7, 2017 Share My linkage bearings seized (after perhaps a less than ideal service following the Imana wild ride). Santa Cruz sent me a whole new frame. No Questions asked by LBS or SC. Believe the hype! Imana: where metal goes to die! fanievb 1 Link to comment Share on other sites More sharing options...
Goblin Posted February 9, 2017 Share So how do we determine if our registration was successful. I registered late last year and it has been suspiciously silent with regards to the following : "Santa Cruz owners club and gain exclusive access to invite-only events, product launches, riding days, demo sessions and many, many more value-packed bonuses." Have yet to see any of those.... Link to comment Share on other sites More sharing options...
_im_from_earth Posted February 9, 2017 Share So how do we determine if our registration was successful. I registered late last year and it has been suspiciously silent with regards to the following : "Santa Cruz owners club and gain exclusive access to invite-only events, product launches, riding days, demo sessions and many, many more value-packed bonuses."[/size] Have yet to see any of those.... Keep your eyes peeled. We've only assumed the agency from 1st Jan, bikes are on the water at the moment with ETA 2rd week of Feb, and the first events to kick off from the end of this month. We will be listing upcoming demo and other events here: https://www.rushsports.co.za/pages/demo-tour and here: https://www.santacruzbicycles.com/en-ZA/south-african-demo-tour Goblin 1 Link to comment Share on other sites More sharing options...
Pikey Posted February 9, 2017 Share Registered my tallboy 2 ???????????? and received confirmation from SC . Link to comment Share on other sites More sharing options...
JXV Posted February 10, 2017 Share Registered my LTc but I have to depressure the shock and cycle the suspension on the Hightower to get at the serial number ....what a dumb place to put it. Sent from my SM-G935F using Tapatalk Link to comment Share on other sites More sharing options...
KingTJ Posted February 10, 2017 Share I was just wondering does my secondhand SC qualify for this registration or just new bikes? ( my understanding is that it does not qualify) Link to comment Share on other sites More sharing options...
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