Fausto Coppi Posted June 10, 2022 Share 1 hour ago, Titanium Rocket said: I didn't pay one cent, for anything. Thanks managed to get this sorted and not pay a cent :)) Smartie 1 Link to comment Share on other sites More sharing options...
FDP Posted June 28, 2022 Share Got a new pair of dials delivered from Austria in less than a week. Free of charge. Excellent service. TheoG 1 Link to comment Share on other sites More sharing options...
JCA12 Posted June 29, 2022 Share Do they replace the dials only once per pair of shoes or will they send a warranty replacement each time something happens? TheoG 1 Link to comment Share on other sites More sharing options...
FDP Posted June 29, 2022 Share I would guess they do, because the warranty is for the life of the product and not of one set of dials. Link to comment Share on other sites More sharing options...
fanievb Posted July 18, 2022 Share I logged my warranty on 11 July around 09:00, warranty kit was delivered on 18 July at 12:45 TheoG 1 Link to comment Share on other sites More sharing options...
WW87 Posted January 20, 2023 Share Just wanted to add a +1 here. I logged the broken dial on 17 Jan and received a new one from Austria on 20 Jan free of charge. Incredible! Thanks for the info on this thread Smartie 1 Link to comment Share on other sites More sharing options...
Jva Posted January 20, 2023 Share The warranty service from BOA is really next level, broken lace, logged fault, 4 days later new replacement set. Thanks OP for starting this thread. TheoG 1 Link to comment Share on other sites More sharing options...
Smartie Posted January 20, 2023 Share This is what great service looks like! And the consequence of that is that when I do replace my existing shoes, I will make sure that my new ones also have BOA dials. BOA customer for life! TheoG 1 Link to comment Share on other sites More sharing options...
TheoG Posted February 24, 2023 Share I'm so impressed by BOA. the right upper dial on my 2FO shoes broke somewhere during a ride. I submitted a claim on the 21st Feb. Just received a SMS, DHL is delivering the replacements today. Good service still exist !!! Edited February 24, 2023 by TheoG Link to comment Share on other sites More sharing options...
TheoG Posted February 24, 2023 Share On 1/20/2023 at 5:35 PM, Smartie said: This is what great service looks like! And the consequence of that is that when I do replace my existing shoes, I will make sure that my new ones also have BOA dials. BOA customer for life! That make 2 of us, for sure. Edited February 24, 2023 by TheoG Jva 1 Link to comment Share on other sites More sharing options...
Jbr Posted February 27, 2023 Share Damn I should’ve looked at this topic earlier, my one cable is a bit frayed too timing is less than ideal with tour du cap around the corner Link to comment Share on other sites More sharing options...
TheoG Posted February 27, 2023 Share 37 minutes ago, Jbr said: Damn I should’ve looked at this topic earlier, my one cable is a bit frayed too timing is less than ideal with tour du cap around the corner Register your claim, they are quick to react/respond, just maybe you get it in time. Edit: Never mind, I see you start on 2nd, that's a bit short notice even for them ... 🤪 Edited February 27, 2023 by TheoG Jbr 1 Link to comment Share on other sites More sharing options...
Jbr Posted February 27, 2023 Share 4 hours ago, TheoG said: Register your claim, they are quick to react/respond, just maybe you get it in time. Edit: Never mind, I see you start on 2nd, that's a bit short notice even for them ... 🤪 I did, it should hold still a little while, hopefully it doesn’t snap in a sprint 🤦♂️ TheoG 1 Link to comment Share on other sites More sharing options...
TheoG Posted February 27, 2023 Share 7 minutes ago, Jbr said: I did, it should hold still a little while, hopefully it doesn’t snap in a sprint 🤦♂️ The cable itself still look intact, its only the plastic cover/sheave that's damaged. It should hold up 100%. Enjoy the race. Jbr 1 Link to comment Share on other sites More sharing options...
Jbr Posted February 27, 2023 Share Just received a dhl message, this is ridiculously quick 😜 TheoG 1 Link to comment Share on other sites More sharing options...
Ozzie NL Posted February 27, 2023 Share 3 hours ago, Jbr said: I did, it should hold still a little while, hopefully it doesn’t snap in a sprint 🤦♂️ You can just buy fishing line with metal core at most angleshops and use that as cable... Been doing that for years Link to comment Share on other sites More sharing options...
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