Gravel & Tour

[Comrade J]

When last has anyone ordered from these guys, I am trying to follow up on an order, and no luck, have sent an email, whatsapp sms no luck !!!!!🥵

[Steady Spin]

Always had great service from them. I buy all my Core Merino clothing from them.

Have you tried calling?

Edited March 1, 2022 by Steady Spin

[MORNE]

I've spent some money there on various occasions. Jacques (aka jack black) is very helpful when you have his attention, but yes...can be a bit difficult to get hold of at times. I might be wrong but G&T seems like a side hustle imo.

He seems like a busy guy. That said, ive always had good service from him.

I Had a warranty issue last year with a redshift product that i initiated through Redshift in the USA. They got hold of him, he got hold of me and sent and collected everything at his expense, Even though i bought it from a third party. He organised me a new product from the US and happy days ever since. 

Is there a major event on somewhere? I know he's involved with the munga series and the hospitality side of it if I recall. I made an order a while back and had similar issues but it was because he was manning the munga grit stations.   

 

[NickGM]

46 minutes ago, MORNE said:

 Jacques (aka jack black) is very helpful when you have his attention, but yes...can be a bit difficult to get hold of at times. I might be wrong but G&T seems like a side hustle imo.

He seems like a busy guy. That said, ive always had good service from him.

Exactly my experience too. He went beyond normal levels of customer service in fact. I was undecided about some handlebars, so he sent me both to try out in good faith and I sent back the ones I didn't want, and only then did I pay. He actually sorted out all of the shipping too.

But... yes, @Comrade J just hold out for communication. When you reach him he's normally really helpful. I got the same impression as Morne, might be a side project.

[Comrade J]

Ok all happy, Jack Black got back goods are on the way, he could not stop apologising.

#HappyCamper

[maximusZa]

I paid R3k on Sep 30th. Received a call from Jacques on Oct 1st saying there's no stock of the item I want so I requested a refund - to this day I have not heard back from him. I have emailed and whatsapp'd him😐

[Mamil]

Bought many things from Jacques - always had excellent service, above and beyond but can take a little while to get hold of him sometimes.

He's a gentleman and very helpful

[maximusZa]

I eventually received a call from him - all is sorted out.