Big Ups to Bike Market

[TyronLab]

Thought I'd share my good experience with @Bike Market Sandton recently.

I bought a bike from them a few weeks ago which was in great nic. They were very helpful and communicative, and I walked away pretty stoked. I only did two short rides but noticed a clicking sound during pedaling, which sounded like a seatpost/BB/stem that needed grease (although it was clear they had freshly greased these interfaces). After a strip down and clean post ride #2 I realised that the problem was slightly more severe:

I contacted them immediately thereafter, knowing that they offered a three month warranty on the frame. They immediately got back to me, asked me if I'd prefer that they collect the bike or if I'd be dropping it off for them to inspect and advise. 

There was initially a few days of delay in communication from their side, but they contacted me and updated me frequently thereafter. They were trying get a warranty replacement frame for me but that didn't pan out.

So, out of their own, they offered to strip down one of their other bikes, a Specialized Sequoia that was also my size, and have me pick and choose which parts from which bike I wanted to bolt to that frame. The Sequoia ostensibly had a more valuable frame, and they without hesitation accepted my wishlist and got to work. 

I ended up better off at the end of the day, and they went out of their way to accommodate me. I will for sure be knocking on their door should I be in the market for another bike, as they definitely added some very real value and aren't just acting as a middle-man and shifting bikes. Really great group of guys.

Edited November 8, 2022 by TyronLab

[The Ouzo]

always good to hear about great customer service.

Will keep them in mind when I'm looking for my new MTB.

[Schnavel]

Did you check the tyres to see if they had any plugs? 😬