No offence taken... I have pics and Strava file showing that the bike was ridden the day before I loaded it into the bag. But, that opens a whole new can of worms. My point remains: I don't want them to pay for my bike. I've been paid by the insurance company. I want them to acknowledge some liability in the damage. Otherwise, there is no pressure on them to ensure that they provide this service responsibly. If they don't want to take bikes, that's their right. Then tell me and let me spend my money elsewhere. But, don't ****me around for a month and then fob me off. Put a large disclaimer, front and centre, on your booking page that says :If we break your bike, we don't accept any liability. Then, I will know not to expect any responsibility on their part. And FFS, don't sponsor a cycling team!!!