How to get broken trainer fixed?

[Vaultboy]

I've got a Tacx Flux S direct drive trainer. 21 months old (so out of warranty).  Bought from Cycle Lab.

Only done about 3000km. Earlier this week it just went completely dead. no lights flashing anymore; can't connect.

Any advice on where to take it to get assessed and possibly fixed?

 

 

[warrencharlesza]

58 minutes ago, Vaultboy said:

I've got a Tacx Flux S direct drive trainer. 21 months old (so out of warranty).  Bought from Cycle Lab.

Only done about 3000km. Earlier this week it just went completely dead. no lights flashing anymore; can't connect.

Any advice on where to take it to get assessed and possibly fixed?

 

 

Tacx got bought by Garmin so it will have a proper warranty. maybe call Garmin locally

[Vaultboy]

On 8/30/2023 at 7:11 PM, warrencharlesza said:

Tacx got bought by Garmin so it will have a proper warranty. maybe call Garmin locally

Thanks Warren. Did just that. Prompt response and super helpful. Shipped the trainer up to Garmin JHB, currently waiting for assessment and verdict. Cycle Lab was surprised though - not something that's happened to a Flux S before, apparently, so I hope for the best. 

[Clog]

I had a Tacx Flow with the same issue. Evobikes sent it to Garmin and they told me the normal turnaround time is 7-10 days. To my surprise I received a completely new unit from Garmin as it happened within the 2 year warranty. Good luck with it !

 

[Mattman]

My Tacx Flux S recently died after a year of use. It was still under warranty so fortunately got given a new one through cycle lab after garmin confirmed it couldn’t be fixed. The frustrating part - after just ONE ride with the new unit, it has also died on me. Extremely frustrating! Anyone else have issues with the Flux S? 
I run other devices (printer and WiFi) from the same plug and have never had issues with those devices, so can only conclude that the fault is with the trainer. 

[Carmichael]

My tacx flux died for the 2nd time and now garmin does not want to honour my warranty, say if they replace it once the new unit only holds a 90 day warranty. Anyone else had this?

[cadenceblur]

you cannot be serious? If replaced with a new unit - surely it carries the full warranty? Sounds like something for the CPA

Edited November 8 by cadenceblur

[Carmichael]

And mister i agree fully with that! i was also like wtf!! 

[Carmichael]

Where can i get a snippet of the act that will cover this?

[JacquesJ]

27 minutes ago, Carmichael said:

My tacx flux died for the 2nd time and now garmin does not want to honour my warranty, say if they replace it once the new unit only holds a 90 day warranty. Anyone else had this?

New unit should be warrantied for the full term since the original purchase surely? 

Only way this makes sense is if you had 90 days left of original warranty period. You cant expect a warranty to reset to full duration from date when you got replacement

[Carmichael]

My thoughts also yes when they replaced it the first time. Then the new 2 years must kick in.

[Bike Dewing]

2 minutes ago, Carmichael said:

My thoughts also yes when they replaced it the first time. Then the new 2 years must kick in.

Its a brand new unit.? How can the same warrantee not apply from date of receiving replacement unit.?  Thats baffling man.. 

probably have a CPA case.. would need someone with the correct expertise and know how to be able to help you pursue that though.. 

[JacquesJ]

4 minutes ago, Carmichael said:

My thoughts also yes when they replaced it the first time. Then the new 2 years must kick in.

No it doesnt

E.g. if you buy 1 Jan 2023 with a 2 year warrant, the manufacturer will cover you up to 31 Dec 2024.

 

If you get a replacement on 01 May 2024, you dont get a new warrant to 30 Apr 2026. The manufacturer just guarranteed  use of their product for 2 years from purchase date. You may be able to argue for a bit of an extension if you lost use of product for e.g. a month while being returned to them for assessment, etc. Bit not a 'new' full 2 years

 

[Bike Dewing]

So it does stipulate repairs must be warranteed for a minimum period of 90 days or the extent of the original warrantee period left.. ie 6months, 18 months, or whatever.. 

where i think garmin may be in trouble is that the warrantee must be consistent with other warrantees given by the manufacturer.. 

[Mongoose!]

7 minutes ago, Bike Dewing said:

 

where i think garmin may be in trouble is that the warrantee must be consistent with other warrantees given by the manufacturer.. 

 

very valid point

[cadenceblur]

50 minutes ago, Carmichael said:

My tacx flux died for the 2nd time and now garmin does not want to honour my warranty, say if they replace it once the new unit only holds a 90 day warranty. Anyone else had this?

 

12 minutes ago, JacquesJ said:

No it doesnt

E.g. if you buy 1 Jan 2023 with a 2 year warrant, the manufacturer will cover you up to 31 Dec 2024.

 

If you get a replacement on 01 May 2024, you dont get a new warrant to 30 Apr 2026. The manufacturer just guarranteed  use of their product for 2 years from purchase date. You may be able to argue for a bit of an extension if you lost use of product for e.g. a month while being returned to them for assessment, etc. Bit not a 'new' full 2 years

 

A warranty should apply to the specific unit, the purchase date should not have a bearing, if not what is the point of advertising a 2 year warranty on a new product if you have no intentions of honouring? It's not like it was repaired.