pablo Posted August 18, 2009 Share Hi.I bought a rocky mountain slayer 30 about a month and a half ago.I am completely in love with it.Today I was standing in my local bike shop when a rep(company not known) told me how bad the after sale service of RM was and how expensive they were.It kind of p!??!ed me off,because I love my bike.I would appreciate your view,concerning price and after sale service.I bought the bike for R12600 with the following specsWheels:Alex TD24 anti snake bite rims and maxxis tyres.Avid Juicy 3 BrakesSRAM X9 RDShimano LX FDSRAM X5 shiftersMarzzochi Bomber All mountain 3 160mm forkFOX RP23 150mm shockRace face XC crank and external BBAnd other stuff too...What would a GT,Merida with similar specs go for?Thanks Link to comment Share on other sites More sharing options...
danlate Posted August 18, 2009 Share its a good bike with a good spec, so hopefully you wont need to "test" the customer service. the other rep must have just been sour that you didnt buy one of his bikes. Link to comment Share on other sites More sharing options...
AndreZA Posted August 18, 2009 Share Unfortunately there are no more agents in SA for them. You now deal directly with they guys in Canada. Link to comment Share on other sites More sharing options...
scuzzy Posted August 19, 2009 Share I know in Cape Town there are 3 guys selling Rocky Mountain, but I'm not sure what that means once you actually need support. I know the agents are, or should I say use to be, in George, does it mean they lost it or wasn't interested any more? Matchstix, do you know anything about this? Link to comment Share on other sites More sharing options...
landy.mike Posted August 19, 2009 Share epic in doornkloof (sp) pta got RM sticker on door, try them maybe as well. (012) 667-6473 Link to comment Share on other sites More sharing options...
Matchstix Posted August 19, 2009 Share rocky is not being imported into SA at this stage. Backup will be available on frame warranties internationally. It will not be any slower than when they were imported. If you have your duck in a row everything will run smoothly. I have spoken to pablo. The distributor is not completely closed down yet however. Link to comment Share on other sites More sharing options...
scuzzy Posted August 19, 2009 Share Any reason why this has happened Matchstix? Link to comment Share on other sites More sharing options...
Matchstix Posted August 19, 2009 Share Its all a business decision. the directors werent making the money the expected. Rocky is a niche brand being handbuilt in Canada( only certain models from 2009. This made the bikes more expensive and hard to compete with the local market. So the guys decided. to cut there losses. the recession did'nt help In My opinion importrs were a bit impatient but I do under the circumstances its understandable Link to comment Share on other sites More sharing options...
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