Rocky Mountain

[pablo]

Hi.I bought a rocky mountain slayer 30 about a month and a half ago.I am completely in love with it.

Today I was standing in my local bike shop when a rep(company not known) told me how bad the after sale service of RM was and how expensive they were.It kind of p!??!ed me off,because I love my bike.

I would appreciate your view,concerning price and after sale service.

I bought the bike for R12600 with the following specs

Wheels:Alex TD24 anti snake bite rims and maxxis tyres.

Avid Juicy 3 Brakes

SRAM X9 RD

Shimano LX FD

SRAM X5 shifters

Marzzochi Bomber All mountain 3 160mm fork

FOX RP23 150mm shock

Race face XC crank and external BB

And other stuff too...
What would a GT,Merida with similar specs go for?

Thanks

[danlate]

its a good bike with a good spec, so hopefully you wont need to "test" the customer service. the other rep must have just been sour that you didnt buy one of his bikes.

[AndreZA]

Unfortunately there are no more agents in SA for them. You now deal directly with they guys in Canada.

[scuzzy]

I know in Cape Town there are 3 guys selling Rocky Mountain, but I'm not sure what that means once you actually need support.  I know the agents are, or should I say use to be, in George, does it mean they lost it or wasn't interested any more?  Matchstix, do you know anything about this?

[landy.mike]

epic in doornkloof (sp) pta  got RM sticker on door, try them maybe as well. 

 

(012) 667-6473

[Matchstix]

rocky is not being imported into SA at this stage.

Backup will be available on frame warranties internationally.

It will not be any slower than when they were imported. If you have your duck in a row everything will run smoothly. I have spoken to pablo.

The distributor is not completely closed down yet however.

 

[scuzzy]

Any reason why this has happened Matchstix?

[Matchstix]

Its all a business decision. the directors werent making the money the expected. Rocky is a niche brand being handbuilt in Canada( only certain models from 2009.

This made the bikes more expensive and hard to compete with the local market. So the guys decided. to cut there losses. the recession did'nt help

In My opinion importrs were a bit impatient but I do under the circumstances its understandable