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SARS overcharged VAT on CRC Order


HairyLegs

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Hopefully someone can point me in the right direction for trying to get a refund from SARS.

 

So my order arrives at the PO from CRC, and I collected it late yesterday afternoon just before 5pm. It is quite a large order so it is split up on two way-bills, but with the same invoice. On each of the Parcelforce Declaration forms they have declared the value of the goods as being half of the total of the invoice.

 

Now, on the Post Office Manifest, they charged VAT correctly for half of the value of the goods, but on the seccond Manifest, they have charged VAT for the full amount of the invoice and not only the half value as stated on the Declaration form.

 

When I paid at the Post Office, I thought that the amount was a bit high, but I thought that maybe I was charged duties + VAT. I only checked the invoices when I got home and noticed that they had made a mistake with the VAT.

 

I know that if you are a registered importer with a VAT number, you can get SARS to credit your VAT account, but as an individual, how can I get a VAT refund?

 

Does anybody know with whom I can take this up with?

 

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The Post Office is your "clearing agent".

Had a simular problem with a parcel that came in from New Zeeland.  Complained about it and the post office went back to SARS and it was corrected within a week or two.

 

Hope that helps.

 

 
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Nobody, I only waited a week. Order was placed with CRC on 1 Feb, and it was shipped on 2 Feb, and arrived yesterday.

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Which shipping option did you use? When I ordered last year I had extremely bad service from UPS! So I steer clear of anything that involves UPS.

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I also had a bad one with UPS deliverying from CRC...Took them the same time as Parcelforce to deliver. BUT I PAID FOR UPS AND PF WAS FREE!!!

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I had a similar problem.  I got my first box thinking it was the complete order.  The vat was for the full order as well so I paid it.  Opened the box and found only one of the items.  Got the 2nd box a day later and it had the same invoice so they charge me the same amount again.  I luckily queries it when they phoned to say that had the good and let me know how much I needed to pay.

 

Maybe we should speak to CRC and ask them to not put the same invoice on both parcels as it seems to be causing quite a few problems.
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Recieved my order from crc yesterday aswell took just 1 week since ordering(via parcelforce) and luckily my vat was the correct amount

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I also had a bad one with UPS deliverying from CRC...Took them the same time as Parcelforce to deliver. BUT I PAID FOR UPS AND PF WAS FREE!!!

 

Exactly my experience!
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I've sent a disk back that was unreadable. CRC clearly said when doing this to mark the parcel "damaged goods, failed sale". I did this. Now, one would expect that they will do the same when sending the replacement item. Don't be fooled, the item arrives and I have to pay VAT and clearance again. I mean, really, they could've marked the item as no charge, since it has been paid for previously, or am I smoking my socks?!Schwynn2010-02-14 02:15:02

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We had the same issue on our last CRC & Dealextreme orders.

 

 

 

VAT was paid on the invoice, parcel opened up and 50% of the goods never arrived. Both companies admitted to not sending the full order.

 

 

 

Now to convince SARS that VAT has already been paid when the balance of the goods arrive.

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I called SARS and was told that any item entering the country, whether a replacement or not and regardless of whether you paid VAT on it, they charge VAT again. This is bullsh*t! The item left the country again as a failed sale, so in essence the VAT should be paid back, which it wasn't. Do I make any sense?

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Schwynn, theoretically you are 100% correct but if the retailer declares the proper value on the invoice, then SARS have no choice but to charge VAT. If however, the retailer declares on the invoice N/C (or a minimal value) then you might be lucky with SARS.

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I wrote CRC an email declaring that I am not accepting the CD, TACX TTS, as they did not mark it replacement, or N/C. If they have a problem with that, I want a refund. I am still waiting for a reply. smiley5.gif

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