rad006 Posted October 12, 2010 Share So CRC is now starting to lack Customer Service. Short and simple order 1 placed with all items in stock (Items in stock for 5days while ordering being processed) Get an email saying one item is not in stock can I order something else. So I ask for a refund in vouchers. Sure no problem sir will be sent with package. Package arrives and 1 voucher (the most expensive one) is missing. I complain and wait a few days then get sent a replacement 2. So I scored 5 pounds. I even asked if I could use or discard the original voucher to which I was told my luck and enjoy. Order 2No issues besides waiting forever for it to arrive Order 3Same as 1st order but now they dont want to recify the issue only give me a refund.I pointed out their problems to why they have no stock all of a sudden and they just pass the buck onto the next consultant. I really need to get a job there to fix all these issues but even their CEO does not reply to emails... Oh and Im in Ireland now guys so service should basically be next day or two. Link to comment Share on other sites More sharing options...
Christopher Brunsdon Posted October 12, 2010 Share Even the best guys wobble. I've learnt to give posetive feedback to companies when they drop the ball. If you don't complain they will never know. But if they fail to listen, well, plenty of other companies out there willing to take your cash. Link to comment Share on other sites More sharing options...
gummibear Posted October 12, 2010 Share They sent me the wrong item last week and they paid shipping to get it back and they sent me 20 pound gift voucher. I have had a lot of orders with them and worst thing so far was a 5 week wait to my parcel. Link to comment Share on other sites More sharing options...
Caerus Posted October 12, 2010 Share Can you imagine how massive their customer base must be, so Im sure problems will inevitably occur Link to comment Share on other sites More sharing options...
Mojoman Posted October 12, 2010 Share Sounds like its luck of the draw as to which consultant you deal with, one who cares or one that doesn't. Link to comment Share on other sites More sharing options...
rad006 Posted October 12, 2010 Share I understand mistakes happen. But as we said positive feedback. So not only did I complain and tell them the reason to the fault in their system but they just ignore it and carry on. It irritates me as I want them to be the best and offer the most. I am getting the excuse that the supplier has no more stock. I thought they kept their own stock hence the in stock or out of stock status or due dates. Link to comment Share on other sites More sharing options...
Reg Lizard Posted October 13, 2010 Share My friend ordered a polar from them after a month nothing. He phoned then and they said it must have been lost, they'll resend. Two weeks later he gets a slip to pickup parcel at depo. Next day he gets slipt to pickup parcel at post office. He waited a month and a half and now he has two Polars for the price of one!!! Edited October 13, 2010 by Reg Lizard Link to comment Share on other sites More sharing options...
jugheaddave Posted October 13, 2010 Share I have never had an issue with CRC. (touch wood) Link to comment Share on other sites More sharing options...
AndreZA Posted October 13, 2010 Share My friend ordered a polar from them after a month nothing. He phoned then and they said it must have been lost, they'll resend. Two weeks later he gets a slip to pickup parcel at depo. Next day he gets slipt to pickup parcel at post office. He waited a month and a half and now he has two Polars for the price of one!!! I hope you friend did the right thing and either payed for the second one or send it back. Link to comment Share on other sites More sharing options...
The Saint Posted October 13, 2010 Share Ricky stop moaning - **** ever since you have gone to Ireland that's all you have done - moan moan moan, must be the weather - come back to Sa so you can return to normal Link to comment Share on other sites More sharing options...
Ratty Posted October 13, 2010 Share I hope you friend did the right thing and either payed for the second one or send it back. when I bought my son's trailer, they didn't have the one I wanted in stock so they replaced it with another one (after checking with me first). I had however ordered a conversion kit for it so I could use it for running as well +- R600. They sent the one I had ordered which would have fitted the first trailer. Partly my fault, but partly theres as well. Spoke to them about it and they shipped me the correct one free of charge, all I had to pay was the VAT. When I asked about returning the other one, they said don't worry as with shipping costs etc it wasn't worth it for them. Really impressed with their service. Also when we had questions, the guys were very helpful. I hardly think people can blame slow delivery on them. Once the item leaves there warehouse, it is out of their hands. Link to comment Share on other sites More sharing options...
Tieffels Posted October 13, 2010 Share I heard from my German friend that in europe there are cheaper places to spend your dough, but they are not that good at shipping out here, hence we stick to CRC. Guess now is a good time to shop around. Link to comment Share on other sites More sharing options...
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