They collected premium for cover not needed and therefore they have to refund you!! ABSA will no doubt give you some cock & bull run around but don't be a typical SA consumer and just walk away!! Just take the copies of the cancellation instructions and take the case to Brian Martin whose is the Short Term Ombud 011 726 8900! Tell ABSA your intention to take the case to the Ombud as it may jolt them into action. Any case brought before the Ombud costs the Insurance Company concerned around R2' date='5k is costs....[/quote'] Have instructed my broker to send the info, luckily she's a real pitbull and very responsible when it comes to the paper trail, just makes me sick cause it seems that the ethics of banks and ins co (or the general SA business ethics) are to f*ck the client over as much as possible without any concern for service or customer care, infact we have been enslave by the corporate world as they feel entitled to do as the please without fearing any conseqeuces, what has happend to work ethic and service, it seems to have been sold for a quick buc, a new S class, and a beach house. SA Business Practice 101 - Pay me & fu*k off!!! I guess you have investigated and dismissed the possibility that a simple human error (on their side or yours) occurred. Should we believe a bank group like ABSA/Barclays has nothing better to do than to try and screw you out of R1500.
