Got some emails from broker today - hope all is sorted by the end of next week! Dear Colleagues Horses were traded for cars and CDs for MP3 players; with evolution comes improvements. The Momentum wellness solution and Healthy Heart Score (HHS) are no exception to this rule. The revised HHS, as implemented in 2018, more accurately reflects a member’s health risk. It is also preventative in that it shows, before an unexpected health event occurs, if they are presently causing damage to their health. While all values above the acceptable range can indicate a potential health risk, values below the acceptable range also carry various health risks. The 2018 HHS The HHS is calculated using: Blood pressure Total cholesterol Glucose Smoking status (Estimated) body fat percentage. This is calculated using waist circumference, weight, height, age and gender and gives an indication if a member’s body fat is within an acceptable range. We have listened to your concerns Based on your feedback, we are pleased to confirm that members who score low values on any of the parameters of the HHS will no longer be scored negatively. Instead, such members will be advised on lifestyle changes they should make to improve these values. When will it be implemented? In the middle of March 2018, all existing members’ HHS will be recalculated in view of the above. At the same time, we will recalculate the product rewards and Multiply points retrospectively. We will soon be communicating to affected members to inform them of this change and how it will affect them. Attached for your easy reference is a list of some of the questions (and the answers to them) about the HHS change that clients may ask. We will be communicating this message to financial planners and advisers as well. Yours sincerely, Teshlin Akaloo Head Wellness Solutions: CES Solutions Dear Valued business partner We are pleased to inform you of the significant progress made on Safe Dayz™, the functionality available on the Momentum app that rewards clients for being safe on the road and when they are not travelling. This feature forms an important part of the Multiply safety category and makes it possible for short-term insurance clients to earn rewards of up to 30% of premiums back, in cash every year, even if they claim. Multiply clients can earn up to 80 points per year to boost their status. The latest version of the Momentum app is now available and comes with improvements on the Safe Dayz™ functionality. Clients can now receive non-travel Safe Dayz™ backdated to 1 January 2018; push notifications to switch on location settings so that they can record journeys and access frequently asked questions, among other features. We have made Troubleshooting Safe Dayz™ available so that you can learn more about additional updates on similar issues experienced by clients. While the experience has been discouraging for some, we managed to gain positive client engagement which has resulted in the following: Journeys recorded: 1 347 239 Distance travelled : 17 976 020 km Hours travelled: 410 243 Safe Dayz™ allocated since the launch (Nov 2017): 188 947 Please encourage your clients to send their feedback directly from the app or send an email to app@momentum.co.za so that we can continuously improve our offering. Thank you for your patience and support. Regards Phumla Tshabalala Head: Client and Intermediary Service Interaction Momentum Intermediary Solutions