Few things here......
First: Cyclesure has absolutely NO SERVICE, DON'T THINK THEY KNOW THE MEANING OF THE WORD.....Yes I am talking from experience here.... Yes they have offered to send me a lend bike so I can keep riding after my fall and HAD to send my bike to them to make an assesment of the damage Upon hearing this I told the lady over the phone that maybe it will be better for me to insure with someone who has an assesor in Bloem, upon which I was told : " AS dit is wat jy wil doen, dan moet jy dit doen"
So there was no attempt to reasure me that they are the best, no attempt to keep me as a customer ( I've been insured with them for 5yrs+ and never had any claims) worst of all, this was one of the Directors....
Second: Not only was my frame dented and damaged and scratched but also a cable retaining bracket broke of and the rivets holding it in place started pulling out of the frame My Bike was insured for R38000.00....
Ergo's were scracthed and one broken, wheels bent, and rear der damaged ass well that the chain blades bent a bit and saddle damaged.....
THEY told my LBS to "trek die wiele reg" and also when he told them this is not what the customer wants, he was told... "Ons sal dit doen" Since when is it you're insurance that decides what shall be done and how it will be done....
I was told that they will replace the one Ergo that was broken, and after explaining "very nicely" that he other one was scratched they said that they will look and let me know, however I did ask them if they only replace the one Ergo and leave the other this means I will have a 2002 Ergo (Alu) and a 2007 Ergo (Carbon) and the reply was " Ja, dit is maar hoe dit werk"
BULL TWANG, Its not how it works.... I had an accident with my car a few years ago, and the damage on the bumper was purely cosmetic, however I insisted on a new bumper and a new bumper was fitted NO QUESTIONS ASKED!!!!!!!!!!! NOW WHAT MAKES THIS DIFFERENT, my bike insurance cost the same as my car (almost)
Third: They received my bike and the assesor decided they needed a second opinion, then it was decided that hey will send the frame for stress testing upon which it was decided that the damage is cosmetic and they will fix it......
SO SOMEONE IS GOING TO BE DRILLING AND RIVETING ONTO MY FRAME!!!!!!!!!!!!!!!!!! I was told that this is the only person thats allowed to work on "C" without forfeitting the warranty... Pitty my bike is a Fondreist hey.....
Also I would like to know how they get the dents out of the frame?? Or do they use bodyputty
When asked what guarantee they will give me on the work done? "Watse waarborg soek jy" was the reply.......
Fourth: You will spend plenty phone calls to them trying to find out whats going on, and if they say I'll phone you back...... please do know that chances are good that you'll end up having to phone them again....
This is just to list a few things thats been happening the past weeks.....
Just wondering who will be happy with this???