Westdene Cycles Poor Customer Service.

[scotty]

No you can't close the topic - I haven't finished my popcorn yet !!!

 

I've taken mine here, but looks like its also going nowhere.

 

https://www.bikehub.co.za/forum_posts.asp?TID=19287

[Cruxpearl]

Well I was in Edgards for two hours yesterday and no-one acknowledged me there either, I was also browsing, and had money to buy stuff.

You didn't see me starting a thread about Edgars's Poor Customer service this morning!!!

I wanted to buy a nice Shirt & Tie for a wedding, and... I had to ask someone to help me find the stuff that I'm looking for.

That's just the way it is...

Well after I asked someone, they found something for me, and I bought it.

 

Your sideswipe at the store in question is not justified by genuine Bad Service, but based on a perception that is fueled because you feel hard done by the fact that you were not attended to personally within 30 seconds.

 

Did you ask someone to help you? Nope!!! Then you cannot really complain!!!

 

Tell me, do you go to Steers and Nandos? cause you might be disappointed that you actually have to approach the service counter and ask someone for your order there as well, they do not service you at the table like they would at the Spur...

 

For everyone of you, I know 25 people that are very happy with the Service that they receive at Westdene Cycles

[Pantani]

 

Tell me' date=' do you go to Steers and Nandos? cause you might be disappointed that you actually have to approach the service counter

[/quote']

 

 

Bwahahahahaha good one!!!!

 

[AndreZA]

Tell me' date=' do you go to Steers and Nandos? cause you might be disappointed that you actually have to approach the service counter

[/quote']


Bwahahahahaha good one!!!!

 

It will be very funny if they put up a sign over the counter "Please place order here"

 

 

[dirtrider]

That is why the service at Edgars is so pathetic !! Nobody bother to complain about it and Edgars are very happy , they got millions of happy customers after all !! Like I said before , you want my money ask me for it !

[TheLegend]

Bikestores aren't clothing stores. You can't wander around and touchthings and check out their prices, in bikestores most "good" parts are behind the counter, in a drawer, wherever not jumping at you, often you have to enquire about prices.

Also in contradiction you can't just try on a new clutch like you can when buying a new shirt. Clothes you put on, like, don't like them. Bike parts usually need lots of information if the customer isn't a bike geek.

Generally bike stores are small and easy to survey. So as an employee you should spot a customer wandering around. After a short while you should go there and check out if you can help. It's a service business, you are supposed to do a proper sales and info talk and sell stuff. That's your job.

If you are hectically busy a good salesperson at least shows the unattended customer that he's aware of his presence!

If the employees or even the owner don't go and see to their customers it's a bad service! But still one would have the opportunity to go and get some attention, especially as a grown up. If you don't like to do so it's your choice, but no reason to start this thread, especially if the store is rather known for good prices than bad service.

 

[racman]

That is why the service at Edgars is so pathetic !! Nobody bother to complain about it and Edgars are very happy ' date=' they got millions of happy customers after all !! Like I said before , you want my money ask me for it ![/quote']

 

I thought that was what the "Welcome" sign at the door mean't.

 

The poor guys at the counter (in front of the part that Wannabe wanted) must have been wondering why this customer kept on coming to stand in front of the counter and glare at them.

 

Just got the mental picture - surely that would be the right time to ask - when you are standing in front of the salesman who is standing in front of the BBB part looking at you glaring at him!!!!

 

I can just see them thinking "damn, wierd customer" as he walked out the door !!!

 

 

[Wannabe]

Cruxpearl, nou redeneer jy nes 'n Jakkals, al om jou eie g&t. Kan nie een van jou besighede wat jy noem met 'n Fietswinkel vergelyk nie.

Punt is, ek was ge-ignoreer soos meeste fietsryers stopstrate en robotte ignoreer op hul oggend oefenritte. Is nie asof die werknemer daar my nie gesien het nie, HY HET MY REGUIT IN DIE GESIG GEKYK MET GEEN REAKSIE VAN SY KANT AF NIE, EN TOE WEER WEGGEKYK. Ek het toe nog 'n paar minute daar gestaan en wag, hopende dat iemand my sal kom help. Ek het reg by die toonbank gestaan, daar waar ek gesien het die moontlike "tool" wat ek benodig uitgestal was, nie net iewers in die winkel nie. Sekerlik sal IEMAND dan besef dat ek graag hulp sal wil he.

Ek het nie verwag dat almal alles moet los as ek die winkel instap en op my afstorm om my te help nie.

Jy is tevrede met hul diens, ek nie. Dus sal ek nie weer daar stop vir enige iets nie. Dit is my reg as klient wat ek sal uitvoer.

 

NOU SE EK NIKS VERDER OOR HIERDIE ONDERWERP NIE. Julle kan my maar kruisig, maar as 'n teleurgestelde potensiele klient was ek nie tevrede met die geen diens wat ek van hul kant gekry het nie. EN GEEN DIENS IS SOOS SLEGTE DIENS.

[racman]

TOPIC CLOSED FROM MY SIDE.

 

Wannabe, you know you can never say the topic is closed from your side without someone trying to get you to reply again!!! The minute you say that the challenge is ON !!!!

 

[Cruxpearl]

Well then I have to add half the bikeshops in Jhb on the list of shops with poor customer service, especially on Saturdays, as there are many bikeshops where you have to go to the counter to ask for something if you want it.

It is a Lame argument!!!!

[TheLegend]

 

Well then I have to add half the bikeshops in Jhb on the list of shops with poor customer service' date=' especially on Saturdays, as there are many bikeshops where you have to go to the counter to ask for something if you want it.

It is a Lame argument!!!!

[/quote']

 

was that directed at me?

 

[racman]

TOPIC CLOSED FROM MY SIDE.

 

STRIKE -1

 

 

NOU SE EK NIKS VERDER OOR HIERDIE ONDERWERP NIE

 

 

STRIKE - 2

 

 

Damn, I love THE HUB!!!

 

[Cruxpearl]

Well then I have to add half the bikeshops in Jhb on the list of shops with poor customer service' date=' especially on Saturdays, as there are many bikeshops where you have to go to the counter to ask for something if you want it.

It is a Lame argument!!!!

[/quote']

was that directed at me?

The Bikeshop part, Partly Yep

The Lame Argument part, Nope

[Pantani]

 

Well then I have to add half the bikeshops in Jhb on the list of shops with poor customer service' date=' especially on Saturdays, as there are many bikeshops where you have to go to the counter to ask for something if you want it.

It is a Lame argument!!!!

[/quote']

 

was that directed at me?

 

Bwahahahahaha!!!! Loving this, in the wild cross fire we even have innocent bystanders being gunned down!

 

[racman]

Run for cover boys - The gunfight at the Hub Corral is about to begin

[Kranswurm]

I have had bad service from this shop and will not use them again!

 

I do not understand why when someone has bad service from a bike shop,they get jumped on when they complain,like they committed a crime by going there in the first place???

 

There is bad service out there and it needs to be highlighted and eradicated.