divernick Posted August 11, 2011 Share I'd just like to share my recent experience with you. I am looking for parts to service my fork and emailed around to get pricing and availability. Is this typical in the industry? Is this acceptable? Email 1: Me to LBS "Good morning, Can you help me with a service kit for a Manitou Six fork?In particular I need the compression rod part number 85-4921. Apparently this does come as part of the service kit. Thanks!" Email 1 reply: LBS to me "Hey Nicholas We can get that part for you will cost R125. So let me know!! Thanks George (name changed to protect the guilty)" Email 2: Me to LBS "Hi George, Please get me that part and let me know when it will be at your store for collection. Can you also give me a quote on part 85-4810? Thanks,Nicholas" Email 2 reply: LBS to me "okay I order both those code's u asked me for. Both parts u looking at R270 ThanksGeorge" Email 3: Me to LBS "Great, thanks. Any idea when you’ll have them? Nick" Email 3 reply: LBS to me "I would have it tomorrow or friday!!" Email 4: LBS to me "Hey nicholas Ur parts have arrived. They hit me with R130 postage so everything will cost u R400. hope thats ok Thanks george" Email 4 reply: me to LBS "Hi George, That’s not OK I am afraid. You quoted me R270. If the price was R400, I would not have ordered the parts.Chat to management if you have to, but I won’t pay more than R270. Regards,Nick" Email 5: LBS to me "yes but i cant help that they charged me postage!!!! the lest that i can do it is at R350 just to cover the postage" Email 6: Me to LBS "Hi George, It’s also not my fault, or my problem, that you were unaware that your supplier would charge you for postage. Surely you have ordered from this supplier before?Again, I am prepared to pay R270 as quoted. If you can’t sell the parts to me for this price I shall buy them from another shop. Please feel free to have management contact me if you feel that this is necessary. Regards,Nick" Email 7: LBS to me "My Manager said we will give it to u at R300 or send the parts back.. I have to cover some of my postage" Now I agree that a more or less suitable compromise has been reached, but this experience still leaves a bitter taste in my mouth. We take part in cycling as a sport or hobby, where the entire experience should be pleasurable. We spend much of our disposable income on the sport, it's a luxury. I don't want to struggle and argue.... Link to comment Share on other sites More sharing options...
amoryns Posted August 11, 2011 Share haha so who will be paying the postage when they send the parts back Edited August 11, 2011 by amoryns Link to comment Share on other sites More sharing options...
TNT1 Posted August 11, 2011 Share that new mr bean member works at your lbs? Link to comment Share on other sites More sharing options...
Caerus Posted August 11, 2011 Share haha so who will be paying the postage when they send the parts back Bwah ha ha What bike shop was this? Link to comment Share on other sites More sharing options...
AndreZA Posted August 11, 2011 Share It always amazes me that they want to add postage afterwards. The same when buying a new car. They charge you transport fees even if the car is already on the showroom floor. BTW, the new consumer protection act states that if you are quoted a price, they may not charge you more unless you agree to it. Who's gonna agree to pay more? Link to comment Share on other sites More sharing options...
GrumpyOldGuy Posted August 12, 2011 Share It always amazes me that they want to add postage afterwards. The same when buying a new car. They charge you transport fees even if the car is already on the showroom floor. BTW, the new consumer protection act states that if you are quoted a price, they may not charge you more unless you agree to it. Who's gonna agree to pay more? True, but the problem is for such a small amount, most shops will try their luck. I am pleased that eventually S.Africans are starting to behave like informed consumers and standing their ground, its not right to add postage later when you are quoted a price, its not right to expect you to pay more than quoted - nowhere in the world would this attitude be accepted, why should it be accepted here. Link to comment Share on other sites More sharing options...
Mojoman Posted August 12, 2011 Share Surely they (The LBS) should have gotten their pricing right before quoting you.And they should not have gone ahead and ordered the parts without clearing it with you first. Link to comment Share on other sites More sharing options...
Tumbleweed Posted August 12, 2011 Share BTW, the new consumer protection act states that if you are quoted a price, they may not charge you more unless you agree to it. Who's gonna agree to pay more? The only refernce to quotations I have seen in the act refer to maintenance and repair jobs. Maybe I missed something? Will ask Wendy… Link to comment Share on other sites More sharing options...
TNT1 Posted August 12, 2011 Share Will ask Wendy… Leave my wife out of this. Link to comment Share on other sites More sharing options...
Tumbleweed Posted August 12, 2011 Share Leave my wife out of this. It's another Wendy! Link to comment Share on other sites More sharing options...
Chubba Posted August 12, 2011 Share It’s also not my fault, or my problem, that you were unaware that your supplier would charge you for postage. Surely you have ordered from this supplier before?Again, I am prepared to pay R270 as quoted. If you can’t sell the parts to me for this price I shall buy them from another shop. This pretty much sums it up! You are 100% correct! Link to comment Share on other sites More sharing options...
Tiny K Posted August 12, 2011 Share Leave my wife out of this. I didn't know you were Peter Pan? Link to comment Share on other sites More sharing options...
Tumbleweed Posted August 12, 2011 Share I didn't know you were Peter Pan? He's Bob the Builder, who, after many years of being considered gay because he never made a move on Wendy in the vids, married her after the series came to an end. Link to comment Share on other sites More sharing options...
TNT1 Posted August 12, 2011 Share I didn't know you were Peter Pan? Chop. http://sarahandthegoonsquad.com/wp-content/uploads/2006/08/Bob_the_Builder_wendy_pilcher.jpg that's me on the left, that's wendy on the right, and that's our blue cat. His name is bloo-cat. Edited August 12, 2011 by TNT1 Link to comment Share on other sites More sharing options...
Tumbleweed Posted August 12, 2011 Share Chop. http://sarahandthegoonsquad.com/wp-content/uploads/2006/08/Bob_the_Builder_wendy_pilcher.jpg that's me on the left, that's wendy on the right, and that's our blue cat. His name is bloo-cat. Your left or my left? Link to comment Share on other sites More sharing options...
TNT1 Posted August 12, 2011 Share Your left or my left? Bloo-cat's right Link to comment Share on other sites More sharing options...
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