mriguy Posted May 9, 2012 Posted May 9, 2012 I am doing the Sani Adventure and paid for both the Cyclelab transport and service packages. The service package is advertised as a wash/service "each day" and the transport package requires the bike to be clean before boxing for the trip home. Safe to assume then that you can just give them the bike at the finish in Scottburgh and they will wash it and box it right? Wrong. They tell me that they don't have a service area in Scottburgh and I will have to wash the bike before they transport it. I looked at the advert/contract and there is no mention of this. I have told them this is unacceptable and that they should have someone washing bikes at the finish , particularly for those with both packages. If there are others out there in the same situation I suggest you voice your opinion.
Nobody Posted May 9, 2012 Posted May 9, 2012 Cant remember who but they washed all the bikes at the end of the day for R50. Farmer glen was not happy with this and they had to donate all that money to charity. (it may have been cycle lab)
The Ghost Posted May 9, 2012 Posted May 9, 2012 Seems rather stupid to have a bike was every day except the last day.
AuctionLamb Posted May 9, 2012 Posted May 9, 2012 I am doing the Sani Adventure and paid for both the Cyclelab transport and service packages. The service package is advertised as a wash/service "each day" and the transport package requires the bike to be clean before boxing for the trip home. Safe to assume then that you can just give them the bike at the finish in Scottburgh and they will wash it and box it right? Wrong. They tell me that they don't have a service area in Scottburgh and I will have to wash the bike before they transport it. I looked at the advert/contract and there is no mention of this. I have told them this is unacceptable and that they should have someone washing bikes at the finish , particularly for those with both packages. If there are others out there in the same situation I suggest you voice your opinion. there is your problem....
RocknRolla Posted May 9, 2012 Posted May 9, 2012 last year some schoolkids washed bikes on the tenniscourts of the school. not sure about charge? they should have stipulated that the bikewash for the last day is not included.
rouxtjie Posted May 9, 2012 Posted May 9, 2012 Do you have a copy of the T&C of the services...or advertisement
AuctionLamb Posted May 9, 2012 Posted May 9, 2012 I can only comment from CPT MTB stage races that they do not have bike washes on last day, Epic and W2W ride does not have or what I have noticed.
splat Posted May 9, 2012 Posted May 9, 2012 last year some schoolkids washed bikes on the tenniscourts of the school. not sure about charge? they should have stipulated that the bikewash for the last day is not included. There was a bike wash on the tennis courts last year.School boys are on stand by, but I did it myself @ no charge. And then I boxed my bike for Cyclelab to bring home for me.They had a guy who was sort of helping out.
TwiggzSA Posted May 9, 2012 Posted May 9, 2012 I can only comment from CPT MTB stage races that they do not have bike washes on last day, Epic and W2W ride does not have or what I have noticed. There was a bike washing station at the end of the Epic, remember seeing it at one of the road crossings to the parking area.
The Ghost Posted May 9, 2012 Posted May 9, 2012 I can only comment from CPT MTB stage races that they do not have bike washes on last day, Epic and W2W ride does not have or what I have noticed. Then it should not state "each day"
mriguy Posted May 9, 2012 Author Posted May 9, 2012 Do you have a copy of the T&C of the services...or advertisement CYCLE LAB PRIVATE TECHNICAL SUPPORT CENTRE Service offffering for the 2012 Sani2C brought to you by BOE. Dear Sani2C Rider, Cycle Lab is pleased to offffer an indispensable service to all the2012 Sani2C participants.After a hard morning in the saddle, we will take care of your bike while you RELAX and RECOVER...The Cycle Lab team will once again be at The Sani2C, providing you with: their technical expertise in maintaining and repairing your bike should the need arise the assurance that all you have to do is focus on getting from start to finish each day the luxury of relaxing and recovering in the afternoons in preparation for the next exciting stage the peace of mind, knowing that any mechanical issues that you may encounter will be given their undivided attention and your bike returned to you, repaired, cleaned and ready to ride! The total cost of this service is R 950.00 per rider. Rider Maintenance Package Includes: Valet & Lube service. Minor Service Daily: Set gears, set brakes, true wheels, inspect headset, inspect BB, inspect hubs, inspect cable wear, inspect suspension, inspect pivots, inspect tyre wear, inspect tyre sealant. Free cables if necessary. Spares and Additional Repairs Spares specific to your bike will be available as per your booking form Should we use any spares during the “Sani2C brought to you by BOE” to repair your bike, such spares will be charged for in addition to the service package. An active job card will be run during the race and parts use will be settled by credit card immediately after the repair has been done. Please note: NO CREDIT CARD -NO REPAIR (unless by prior arrangement with the Cycle Lab team) We look forward to being of service to you and making your 2012 Sani2C brought to you by BOE an unforgettable experience! To leave your bicycle in the capable hands of the Cycle Lab Private Technical Centre, please complete the attached booking form. Once completed, please send your booking form (our banking details are included) together with proof of payment via email to Debbie at debbie.s@cyclelab.com or fax to 033 342 6007. Sani2C brought to you by BOE - CYCLE LAB PRIVATE TECHNICAL SUPPORT CENTRE Booking form: Please complete this form (in block capitals) and in order to secure your booking and send it together with proof of payment via email to Debbie at debbie.s@cyclelab.com or by fax on 033 342 6007.
TIMEprb Posted May 9, 2012 Posted May 9, 2012 I can only comment from CPT MTB stage races that they do not have bike washes on last day, Epic and W2W ride does not have or what I have noticed. Epic definitely had a bike wash on the last day. The only difference being you had to take your bike to the Pragma guys, they did not fetch it on the finish line.
mriguy Posted May 9, 2012 Author Posted May 9, 2012 It's not so much about whether I can wash my bike or how much hassle it is, I've always done it myself before. But I took a decision to go the comfy route, at significant cost and on the day when I will feel like it least, I have to sukkel with my bike.
rouxtjie Posted May 9, 2012 Posted May 9, 2012 mmmm must be honest...after reading the ad, I also get the impression that the bike will be washed after the last day especially since they are charging 950 zars for the package. They don't say they will wash the bike, but they also don't they won't...grey grey grey. Also considering you are using the transport service....eish
Joe Low Posted May 9, 2012 Posted May 9, 2012 So thread tite could read: "Cyclelab a bit annoying"; rather than "rip-off"?
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now