TRACETEK - Stolen bicycle recovery is finally here!!!

[Carsten]

"the battery life of the unit is out of our hands and its up to you to replace".

 

Needless to say, I will pass thank you.

 

This means that you will know where the unit is and it is easily accessable

[rouxtjie]

This means that you will know where the unit is and it is easily accessable

I think he meant that I was to contact them to see if my unit is working properly(which is bullcrap, I am the customer...let me know when the battery is pap)....I didn't know where it was fitted and a replacement could only be done by their techies or at their offices I pressume.

[JTK]

If it worked it will be great. R60 isnt half bad for a R20k bike. If you would get R60 of your insurance premium. But I doubt it...

[Caerus]

Dude I was de moer in....but I was getting a new car the next day and wasn't lus for a fight. It just urks me that I am thinking everything is fine and if my wife gets hi-jacked with our daughter in the car we have a trace(that was the main reason I fitted it). The unit could have been malfunctioning for months without me knowing. But come the end of the month they were quick to take their bucks. My argument was that if a techie could see the unit isn't working properly on their system, why the hell didn't they let me know. I would have paid for a new battery or even gone to their offices somewhere in honeydew to do this. They won't get a good word from me.

 

I have also heard some horror stories of car electrics being cocked-up by tracking companies. Never again...schoolfees

I heard a story like this recently, and they got 12 months subs or something paid back to them. Not nice, knowing that something could have happened to your loved ones.

[W3RN3R]

If it worked it will be great. R60 isnt half bad for a R20k bike. If you would get R60 of your insurance premium. But I doubt it...

Had the same quastion to the insurance. They will get back to me.

[RocknRolla]

not worth the R60

 

if it's anything like the unit they had on my motorbike, you can kiss the R60 goodbye each month , like the bicycle they will never be able to locate...

[_freak_]

Cause he has to chuck it over the fence sunshine

hope he had his fris crispies this morning... chucking that piece of steel over that 8" fence...

[Kranswurm]

hope he had his fris crispies this morning... chucking that piece of steel over that 8" fence...

 

Futuredeath.......

[HappyMartin]

I'll go for it. Had my Landcruiser stolen 4 monthe back with less than 1000km on the clock. Didn't know it was missing until Matrix phoned to tell me. They got it back within an hour. Still driving it. Car is perfect.

 

Had 3 bikes stolen out of my garage this year and they are just gone. It has been one of those years.

[rouxtjie]

I'll go for it. Had my Landcruiser stolen 4 monthe back with less than 1000km on the clock. Didn't know it was missing until Matrix phoned to tell me. They got it back within an hour. Still driving it. Car is perfect.

 

Had 3 bikes stolen out of my garage this year and they are just gone. It has been one of those years.

This is how the steal a vrot-tuna...wetters, check how they clip the wiring to the hooter via the bonnet

 

[ChUkKy]

I think he meant that I was to contact them to see if my unit is working properly(which is bullcrap, I am the customer...let me know when the battery is pap)....I didn't know where it was fitted and a replacement could only be done by their techies or at their offices I pressume.

 

+1000

Ive had this krap with my cars tracking unit not working for over a year, they'll happily take your bucks but dont know where your car is because the unit ISNT working. I did kick up a stink and got all my years premiums back.

 

The way that I see it is if they are taking your money, they are obliged to monitor your unit in the bike and tell you the battery is low and must come for replacing or if the unit is non opeerational they should also tell you if they are taking your money.

[Dusty 13]

Having been violently bikejacked with a full insurance payout, it would still feel very good to exact a bit of retribution on the culprits. If this is a way of doing it, I'm certainly going to look at it.

[Anine]

mmmmm my previous car had a tracetec unit in, when I phoned the one day to inform them that I am selling my car they told me that my unit isn't working properly and they couldn't detect where it was. The last know signal was somewhere on the N3 a couple of days ago and they don't where it is right now. I then asked them what would have happened if I called on their services if theft / hi-jacking took place and was met with "the battery life of the unit is out of our hands and its up to you to replace"...fair enough but how the hell must I know when the battery is flat, there is no indicator for this and they are not proactive ito letting customers know about it.

 

Needless to say, I will pass thank you.

 

My car has a matrix unit installed on a rental contract and the same thing happened to me. not only did matrix say it's my own responsibility to ensure the device is working by performing regular self-checks, but then told me it's an old model of which they cant replace the battery and I had to have a new unit installed at my own (exorbitant) cost.

 

I told them to get bent

[rouxtjie]

My car has a matrix unit installed on a rental contract and the same thing happened to me. not only did matrix say it's my own responsibility to ensure the device is working by performing regular self-checks, but then told me it's an old model of which they cant replace the battery and I had to have a new unit installed at my own (exorbitant) cost.

 

I told them to get bent

And here I was thinking that I am the only person that got screwed out of 60 odd bucks a month for 4 years. I have a big gripe with tracetek after my experience but it seems like they are all the same.

[ChUkKy]

And here I was thinking that I am the only person that got screwed out of 60 odd bucks a month for 4 years. I have a big gripe with tracetek after my experience but it seems like they are all the same.

 

Yep, that they are... krap service is common practice now days leaving you to pick the best of a bad bunch

[rouxtjie]

Yep, that they are... krap service is common practice now days leaving you to pick the best of a bad bunch

You would think that they would like to keep customers, I mean how hard can it be to run a script or batch on your system to spit out all the vehicles that cannot be traced and have someone phone the owners. But no....let's milk this sucker for all he is worth until the day he actually wants to know where his car is. What goes around comes around...they have lost me as a loyal paying customer and I am telling everyone who wants to hear how crap their service is. To think all could have been avoided, actually it could have been turned around to a positive experience by one phone call from them.