Richard29 Posted October 3, 2013 Share hey all, im seeking a scott rep to help me sort out some problems i have been having for the past 6 weeks with part of my frame on my dualie. we seem to get to dead ends all the time from a particular agent. berg and bush in 2 weeks and still havent been able to fix the problem.6 weeks later Link to comment Share on other sites More sharing options...
gummibear Posted October 3, 2013 Share hey all, im seeking a scott rep to help me sort out some problems i have been having for the past 6 weeks with part of my frame on my dualie. we seem to get to dead ends all the time from a particular agent. berg and bush in 2 weeks and still havent been able to fix the problem.6 weeks later https://www.bikehub.co.za/forum/user/48424-joggie-prinsloo-scott/ Link to comment Share on other sites More sharing options...
Two-Stroke Posted October 3, 2013 Share Give Scott Sports (JHB) a call and ask to speak to the relevant decision maker: 011 201 4000 Link to comment Share on other sites More sharing options...
Richard29 Posted October 3, 2013 Share thank you gents i apreciate it Link to comment Share on other sites More sharing options...
Two-Stroke Posted October 3, 2013 Share Out of interest - what's the snag you're struggling with? Am considering switching from my Scott hardtail to a full susser & wondering what the pro's and con's are of Scott's soft tail frames. Link to comment Share on other sites More sharing options...
Richard29 Posted October 3, 2013 Share Out of interest - what's the snag you're struggling with? Am considering switching from my Scott hardtail to a full susser & wondering what the pro's and con's are of Scott's soft tail frames. my chainstay is broken, ordered one great... took 6 weeks to get here....wrong colour and their answer is " your bike is the lower end" so thisis the best we can do for you.. i have a 950 grey and green....... a 910 chainstay arrived which is black??? i just shake my head at a comment like that Link to comment Share on other sites More sharing options...
BarHugger Posted October 3, 2013 Share Pimp it up! Link to comment Share on other sites More sharing options...
Kev777 Posted October 3, 2013 Share i am still waiting for Scott to reply to an urgent request, guess what, for a chain stay. I spoke to the COO I think and he referred the mail to 2 other people, none of who answered. I requested help to keep training for Baviaans. rode it with purchased chain stay, been over a month since and still no reply. Bike shop i bought from just as pathetic!!!!! Good luck Edited October 3, 2013 by Kev777 Link to comment Share on other sites More sharing options...
Eugene Posted October 3, 2013 Share Yet more Scott complaints. SaKiwi 1 Link to comment Share on other sites More sharing options...
Kev777 Posted October 3, 2013 Share Good value for money, nice bike but after sales sucks!!! Link to comment Share on other sites More sharing options...
cadenceblur Posted October 3, 2013 Share what amazes me is that there are no Scott reps on the Hub? Surely it will be in their best interests to be close to their market? Link to comment Share on other sites More sharing options...
Cuppa Bru Posted October 3, 2013 Share https://community.bikehub.co.za/topic/130412-scott-and-pro-bike-very-dissapointing/ Link to comment Share on other sites More sharing options...
Wyatt Earp Posted October 3, 2013 Share what amazes me is that there are no Scott reps on the Hub? Surely it will be in their best interests to be close to their market? I don't even think the hub will make up 5 % of their market. Andyr249, Tumbleweed, Hairy and 1 other 4 Link to comment Share on other sites More sharing options...
Pin-it Posted October 3, 2013 Share I've got the Scale Pro(2012) my freewheel body packed up completely during Sabie this year, resulted in a lot of running, opened up the hub and found the worst quality paw system I have ever seen! Not the rachet system that the hub is labbeled with! Anyone else had any problems or is this a once off issue? Link to comment Share on other sites More sharing options...
tunariaan Posted October 4, 2013 Share I also have a proit has given me plenty of hard miles and no problems Link to comment Share on other sites More sharing options...
Sharkie 2 Posted October 4, 2013 Share I've got the Scale Pro(2012) my freewheel body packed up completely during Sabie this year, resulted in a lot of running, opened up the hub and found the worst quality paw system I have ever seen! Not the rachet system that the hub is labbeled with! Anyone else had any problems or is this a once off issue?Also owned a Pro and no issues...where did you buy it from? Maybe they swapped it out Link to comment Share on other sites More sharing options...
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