Rave:Trail and Tar Tokai

[Lone_Ranger]

Just wanted to rave about some excellent service I got at Trail and Tar in Tokai yesterday.

 

Cycled from home up to Tokai, started gently up Fairy Garden and then heard a loud creak from my crank as I put the power down to climb. I didn't think anything of it, until both my chainrings fell off 20m later. Turns out I'd los all four of my chainring bolts. Looks like I'd lost two previously, as I could only find two male bolts lying on the trail.

 

Pushed / freewheeled my bike down the hill to Trail and Tar, and they made a plan for me with some secondhand bolts they had lying in their toolbox. Bent over backwards to help me, and to top it all of, didn't charge me a cent.

 

Big up guys!!! I will go out of my way to support u guys!! Another feather in the little LBS cap vs online vs megastores (CWC, Cyclelab, etc)

 

Keep it up guys, excellent service will always be rewarded with customer loyalty!

[jimmy hardtail]

One of the mechanics there is a very good friend of mine, and the other one is my brother. Both top guys always willing to help out.

[DJR]

One of the mechanics there is a very good friend of mine, and the other one is my brother. Both top guys always willing to help out.

Jimmy, do you realize that you can NEVER become a politician? Openly stating your vested interest like that? They'll never allow someone as honest and upfront on a ballot paper!

 

But I agree on Trail & Tar. I also like how they stepped up to the plate making Tokai safer by sponsoring an after hours security guard for the parking area!

[wolf182]

Have to agree, they are awesome. They are my first call for if i need anything. Just realized now, i actually drive past 3 other bikes shops before I get to them.

[Lone_Ranger]

One of the mechanics there is a very good friend of mine, and the other one is my brother. Both top guys always willing to help out.

 

Please let them know that I really appreciated the help on Saturday. Without their help I would have had to walk home 10km. As it is I finished my ride and was back for more today.