Do you know what you are covered for / Cyclesure?

[Rata Del Spruit]

Right everybody, pitchforks down. If you could all please douse your torches by the fountain on the way out.

[Cyklon]

The wording is straight forward on what is covered or not. Cover is actually wider than on a standard insurance policy, where any participation in a race or other organised events, and all policy's stipulate due care of you property. Each claim also has unique circumstances which will be dealt with on a case by case basis. Also in the wording it states that if they turn you claim down you have 90 days to dispute this or go to the ombudsman. If you don't use these avenues then you will lose out.

 

Remember not all people who claim are honest hubbers like ourselves

[GrantRH]

The wording is straight forward on what is covered or not. Cover is actually wider than on a standard insurance policy, where any participation in a race or other organised events, and all policy's stipulate due care of you property. Each claim also has unique circumstances which will be dealt with on a case by case basis. Also in the wording it states that if they turn you claim down you have 90 days to dispute this or go to the ombudsman. If you don't use these avenues then you will lose out.

 

Remember not all people who claim are honest hubbers like ourselves

 

Then the quick and easy response from Hollard on the "forced entry" issue should be a simple "no, you are not covered", in which case Hubbers can decide whether they want to find cover that will protect against this.

 

I can tell you now that at most multi-stage events all you have is a guard that watches over the overnight bike paddock. I don't think I would be exaggerating by saying that 99% of these bikes are not chained up. I could simply pretend to be a biker, walk in to the paddock, and walk away with someone else's bike. Claim rejected under the current wording!

 

When I asked my broker to find insurance that will cater for this, I received a Cyclesure quote. It appears now that the Cyclesure product would not cover this. That's fine, but then people must be aware of this and accept that risk.

[ChUkKy]

Right everybody, pitchforks down. If you could all please douse your torches by the fountain on the way out.

 

No

What about my simple insurance request in post #403

 

Maybe Hollard can win a customer, im not difficult... I know what I want.

• Bikes
  
• Boobs
  
• Beer
  
• Decent insurance
  

They can only help me with the 4th point, thats all I ask

[Spez247]

Hi Guys. I don't mean to hijack the thread, so let me start by stating that I am not the sharpest pencil in the case. I know this because my wife tells me so... often. But from the posts that I have read, I simply can't understand why you would "Insure" a depreciating item like a bike, even in SA. In my short life, I have never had short term insurance, like household content. I only take insurance when it is required of me, normally homeowners insurance to cover a bond, etc. I confess I have insurance on motor vehicles, only because there are too many fools behind steering wheels, whom I have no control over. By exercising a little more caution/awareness, you are guaranteed to never have to claim. If you don't jump through all their hoops, you will be denied anyway, if you are insured. In fairness, I have lived in reasonably secure estates; that I have been on the body corporate; to make sure they remain secure. In the past, I went as far as upgrading a 2 lever lock on a garage door to a 4 lever, and threw in a deadbolt for peace of mind. I also had a mickey mouse alarm installed that sent me an sms when it went off. I have also had a bracket installed above the bike holders in the garage, that I can run a cable combination lock through it and the frame (It takes 3 seconds to open, & 1 to lock). At Sani / Berg, my bike is the one with the cheap & cheerful cable lock. On the Thule, the cable lock goes through the tow point & the bike frame, but only if I plan to stop for some reason. As an aside, my wife is a horse rider. A few weeks ago, the tack room (that already looks like Fort Knox) at her yard, had an attempted break in. If you think bike saddles are dear.... Anyway, I installed a robolt above each saddle holder, with a 5mm cable that would attach to the saddle via a small padlock. When the owner of the yard saw it, she let a giggle slip. Last week 8 saddles where nationalised, yet my wife's 3 were there. Every saddle next to, above & below got taken. This week I was asked to assist in putting a cable on all the racks. It costs R100.00... When it comes to riding, if it is a decent size group, I will ride my pride & joy. If I happen to be on my own, its my cheaper SS pride & joy (which I have been able to buy / upgrade / replace with the premiums I didn't pay). If I bail and damage a part, I would rather kick myself for that moment of stupidity, than beg for MY CASH to replace it. Back to the topic: if you don't live in a high crime area, just spruce up your own security a little (it also adds value to your property), and the opportunistic thief will go next door. Please note that I am not paranoid; I don't get up in the middle of the night to check every door & window; but I do think Chuck Norris is soft . This won't work for everybody, but it has worked well for me. Insurance companies are big business. I took the stance that when I fell like I need insurance, I set the premium aside & instead of getting insurance, I go out & buy their share. That way, you have more rights & more say over your future. Sorry to be so long winded, but to Hollard & Cyclesure I can only say - I was never your customer. Later

[WR 1.0]

Thanks for getting back to me Nick.

 

Point 1: I think this is a pretty general question that everyone is waiting for an answer on. If there is no forcible entry onto your property but the bike is stolen nonetheless, it looks like I am not covered. The same principle applies whether it is a service provider (plumber, electrician etc) or a disgruntled domestic worker who didn't get enough of an xmas bonus. Or for that matter as with the other Hubbers asking about their bike being stolen from their back yard when the are busy cleaning it and attend to something else for a couple of minutes. This is crying for an answer.The latest post from Carpet only deepens my concerns. Ex gratia payment means that it was done out of kindness, but specifically not admitting liability. So what this tells me is that Carpet is fine (which is fantastic news) but anyone else with identical facts probably won't be. If this is the case I would prefer to pay a little more for that piece of mind.

 

2. Good news on the Thule locks.

 

In terms of the feedback so far, the claim could have been declined as there was no visible signs of entry when the bike was stolen.

So in terms of the Terms and Conditions of the policy it was correct and there is/ was no liability in terms of the policy. (this was pointed out by someone sometime during the last few days.)

An x-gratia payment is made outside of the Terms & Conditions. These are usually made based on the clients profile with a company.

[Hollard]

Thanks for getting back to me Nick.

 

Point 1: I think this is a pretty general question that everyone is waiting for an answer on. If there is no forcible entry onto your property but the bike is stolen nonetheless, it looks like I am not covered. The same principle applies whether it is a service provider (plumber, electrician etc) or a disgruntled domestic worker who didn't get enough of an xmas bonus. Or for that matter as with the other Hubbers asking about their bike being stolen from their back yard when the are busy cleaning it and attend to something else for a couple of minutes. This is crying for an answer.The latest post from Carpet only deepens my concerns. Ex gratia payment means that it was done out of kindness, but specifically not admitting liability. So what this tells me is that Carpet is fine (which is fantastic news) but anyone else with identical facts probably won't be. If this is the case I would prefer to pay a little more for that piece of mind.

 

This is why we individually review the merits of each claim before rejecting a claim, no two situations are ever the same and nobody would ever have identical facts to someone else. If you have a dispute after a final decision has been made we encourage you to submit a complaint to us and then, if necessary, go to the Ombudsman for an independent ruling.

[Blackbeard]

This is why we individually review the merits of each claim before rejecting a claim, no two situations are ever the same and nobody would ever have identical facts to someone else. If you have a dispute after a final decision has been made we encourage you to submit a complaint to us and then, if necessary, go to the Ombudsman for an independent ruling.

 

Hi Nick. Zuma called. It appears Mac Maharaj needs an assistant.

[DIPSLICK]

Hi Nick. Zuma called. It appears Mac Maharaj needs an assistant.

:clap:

[GrantRH]

 

This is why we individually review the merits of each claim before rejecting a claim, no two situations are ever the same and nobody would ever have identical facts to someone else. If you have a dispute after a final decision has been made we encourage you to submit a complaint to us and then, if necessary, go to the Ombudsman for an independent ruling.

 

I am sorry Nick, I know a fudge reply when I see one.

 

The facts under the 3 examples I gave may not be the same, but the principle most certainly is. In other words, the same principle will apply to each of the three scenarios I sketched out. No need to hide behind the good ol' "we will consider each set of facts on its merits".

 

It therefore appears that a claim will be rejected in the following circumstances:

 

1. A service provider or domestic worker on your property who has been given access to your property but then steals your bike. This unfortunately happens all the time with other types of property but appears to be covered under standard household insurance.

 

2. You are washing or repairing your bike on your own property (behind locked gates in a complex) but someone steals your bike from within the complex when you are not watching.

 

3. You are at a multi-stage event and your bike is left guarded (but not locked) in the bike paddock overnight. Someone steals your bike from the paddock.

 

Unless you are able to confirm otherwise, I will be looking for other insurance. If I can't find any, then I guess I will need to follow the advice of Spez247.

 

Any other Hubber want to introduce an insurance product that caters for the real world?

[Stretch]

Hi Guys. I don't mean to hijack the thread, so let me start by stating that I am not the sharpest pencil in the case. I know this because my wife tells me so... often. But from the posts that I have read, I simply can't understand why you would "Insure" a depreciating item like a bike, even in SA. In my short life, I have never had short term insurance, like household content.

 

household content.......mmm...we are having an increasing number cases of electrical surges being sent through the network in our area. This is a result of people stealing the thick copper wire that acts as an earth in the substation. Net result..peoples tv's/decoders/cellphones/laptops/computers/microwaves/fridges etc etc are getting fried...now ask yourself...for the small amount you pay for household insurance, is it worth not paying or would you rather fork out 40, 50, 60k to replace all those items...i'll pay the household thank you

 

and I know already three people that have had their electronic equipment fried. We are not talking a quick surge either...we are talking about constant surge causing chargers to catch fire and plugs to get spat out of their sockets

 

no amount of locks or security measures will prevent that

 

as for a bike...well if its 20k...you may get away with not insuring it...but what if its 30, 40 100k....

[Pants Boy]

I just spoke to the guys that does my insurance - King Price. They called me after I sent an email regarding my policy, worried that I may end up with **** like this. For R1 a month I get fully comprehensive cover on my bicycle, up to R50 000, with two exclusions: 1) Not raced professionally (ie for salary) and 2) No willfull destruction like me throwing it under a truck or down a cliff. That's it. No locks, garages, bike racks, or other ****. Also received this confirmed in writing.

 

Small print is that for every car I have insured with them, can have an item specified for R1 a month. A bike, or camera, or hearing aid etc. Just another option. And hells no, I don;t work for them or even have family or friends that works for them.

[Blackbeard]

.

[Hollard]

Hi H-Nick, firstly thanks for the trouble of coming onto the site. the above response is however not good enough.. Firstly why should we ask Cyclesure who up until now refused to offer any response or explanation?

 

the examples we are giving are not hypothetical, they are common situations we cyclist find ourselves in due to our activity, and we want clarity whether we are covered or not, even at a price.

 

so we are saying to you that we ride alone and get hijacked and wont offer resistance so have no proof of violence. we are also saying we wash our bikes on our properties at which point its not practical to lock it up, and we are saying we transport our bikes on bike racks with its standard locking systems. are we covered yes or no, and if no, can you look at a product that does take into account cyclist issues.

 

kind regards

 

I want to stress that we have been in constant communication with Cyclesure regarding responses on this thread. Cyclesure joined us today to discuss this matter. They are Hollard partner-brokers and as such what we say goes for Cyclesure too. However, they are the cycling insurance experts and they deal purely with cycling related claims, hence we suggest you ask them any questions.

 

While your examples are common situations for cyclists, no two will be identical. Hence we review each claim on its merits individually.

 

A bikejacking is a violent event. Violent doesn't have to equal physical harm.

[Brogue]

Hi Guys. I don't mean to hijack the thread, so let me start by stating that I am not the sharpest pencil in the case. I know this because my wife tells me so... often. But from the posts that I have read, I simply can't understand why you would "Insure" a depreciating item like a bike, even in SA. In my short life, I have never had short term insurance, like household content. I only take insurance when it is required of me, normally homeowners insurance to cover a bond, etc. I confess I have insurance on motor vehicles, only because there are too many fools behind steering wheels, whom I have no control over. By exercising a little more caution/awareness, you are guaranteed to never have to claim. If you don't jump through all their hoops, you will be denied anyway, if you are insured. In fairness, I have lived in reasonably secure estates; that I have been on the body corporate; to make sure they remain secure. In the past, I went as far as upgrading a 2 lever lock on a garage door to a 4 lever, and threw in a deadbolt for peace of mind. I also had a mickey mouse alarm installed that sent me an sms when it went off. I have also had a bracket installed above the bike holders in the garage, that I can run a cable combination lock through it and the frame (It takes 3 seconds to open, & 1 to lock). At Sani / Berg, my bike is the one with the cheap & cheerful cable lock. On the Thule, the cable lock goes through the tow point & the bike frame, but only if I plan to stop for some reason. As an aside, my wife is a horse rider. A few weeks ago, the tack room (that already looks like Fort Knox) at her yard, had an attempted break in. If you think bike saddles are dear.... Anyway, I installed a robolt above each saddle holder, with a 5mm cable that would attach to the saddle via a small padlock. When the owner of the yard saw it, she let a giggle slip. Last week 8 saddles where nationalised, yet my wife's 3 were there. Every saddle next to, above & below got taken. This week I was asked to assist in putting a cable on all the racks. It costs R100.00... When it comes to riding, if it is a decent size group, I will ride my pride & joy. If I happen to be on my own, its my cheaper SS pride & joy (which I have been able to buy / upgrade / replace with the premiums I didn't pay). If I bail and damage a part, I would rather kick myself for that moment of stupidity, than beg for MY CASH to replace it. Back to the topic: if you don't live in a high crime area, just spruce up your own security a little (it also adds value to your property), and the opportunistic thief will go next door. Please note that I am not paranoid; I don't get up in the middle of the night to check every door & window; but I do think Chuck Norris is soft . This won't work for everybody, but it has worked well for me. Insurance companies are big business. I took the stance that when I fell like I need insurance, I set the premium aside & instead of getting insurance, I go out & buy their share. That way, you have more rights & more say over your future. Sorry to be so long winded, but to Hollard & Cyclesure I can only say - I was never your customer. Later

 

My meds kicked in, my eyelids closed and my head hit the keyboard before I could finish reading your post bud . If you're to survive in the cutthroat world of Hubland, you havta havta havta learn to summarise.

 

#TheHubsa Rule 17

[Joe Low]

My meds kicked in, my eyelids closed and my head hit the keyboard before I could finish reading your post bud . If you're to survive in the cutthroat world of Hubland, you havta havta havta learn to summarise.

 

#TheHubsa Rule 17

 

Paragraphs have also proved to be a useful invention in keeping people's interest.