Do you know what you are covered for / Cyclesure?

[boristheblade]

im insured with miway. but all my stuff - 2cars,household,wife's engagement ring, and then the mtb.

i dont even know what my policy's details are. will go and have a look tonight.

i know i read previously that they only payout R8k if the bike is stolen from an outside building like a garage - but i might be wrong.

my bike was exactly R8k, and it currently sleeps in the house.

[Meezo]

I'm keen to forward this link to cyclesure too. Just moved over to them. And the bike jacking clause is scary, i was hit off my bike, small scratches and a very bruised ego. Wonder if they would of paid out....

 

 

[Mats]

Guys I have edited the first post again to add

 

"The intention is of this is to inform fellow cyclist of the exclusions that does exist!"

[rouxtjie]

Guys I have edited the first post again to add

 

"The intention is of this is to inform fellow cyclist of the exclusions that does exist!"

I don't read it any other way Mattie....you are stating facts...facts that is in the "smallprint". These facts makes me not want to deal with them....EVER. Pity that you had to find this out for the rest of us...

 

They are not treating their customers fairly imo.

[Disylizzy]

I just contacted my broker, to find out who my bicycle insurance is with. Definitely worth taking a look at what I'm covered for.

[Wyatt Earp]

I think the aim of the thread was more with the intention of making us aware of what we are not always aware of.

I could be wrong.

It has been pretty sobering though.

[ChUkKy]

Im insured with Outsurance on ALL our bikes, pedal and motor...

 

Who is the best of a bad bunch because they all seem like thieves.

 

I suppose you can only really tell how good they are when it comes time to claim.

[flymango]

Guys I have edited the first post again to add

 

"The intention is of this is to inform fellow cyclist of the exclusions that does exist!"

Thanks for this Carpet.

 

So, reading the Specific Exceptions on p.12:

 

4. Frame crack or break ascribed to manufacturer - no cover. So only a warranty claim with manufacturer.

5. Unattended bike - cover only if locked to immovable object, vehicle or trailer with approved locks and cable or locked inside a vehicle or trailer and entry or removal is violent and forcible.

So no cover if bike is not locked to immovable object at home, even if home was violently and forcibly entered. Really? I wonder how many bike owners lock their bikes to immovable objects at home?

Also, what if you're going away for a weekend, and you leave your bike on the trailer correctly locked but not technically in transit? Do you need to take your bike off the trailer and lock it to an immovable object at the guest house, hotel, camp site you're staying at?

No cover if an unlocked and unattended bike is stolen after an event?

What if the removal of a bike compliantly locked wasn't violent but only forceful?

6. Bike in transit - cover only if attached to vehicle or trailer with approved locks and cable or locked inside a vehicle or trailer and further that the bike carrier is securely bolted or locked by an approved lock, and that the theft, loss, removal or damage was violent and forcible.

What about bikes in transit in bike boxes on commercial airlines?

What about bikes in transit to stage race events in trucks owned and operated by third parties, who don't lock the trailer and/or the bike is stolen or damaged during loading, offloading or storage? Think Sani2C, for those of us from Cape Town.

What if a third party rear-ends my vehicle with bikes in transit and there are damages? Is that exclusion because it's not violent and forceful? Also, am I not covered if the bike was not correctly locked to the carrier, even though the damage has nothing to do with theft?

 

I, for one, wouldn't mind an answer from Cycle Sure on this forum to clarify these and other exclusions. They're quick to take my monthly premium, but it seems there are too many grey areas when it comes to paying out claims.

[rouxtjie]

I think the aim of the thread was more an intuition of making us aware of what we are not always aware of.

I could be wrong.

It has been pretty sobering though.

yea, I didn't read it as a rant / hello peter type thread. Mattie posted a cyclesure document that lists terms and conditions as well as exclusions. This is THEIR document, not something Mattie typed up at home. It has made us all take stock with our current insurers as well as weigh up the worth of their policies.

 

The cycling community talks, and word of mouth is often overlooked.

[LinzCT]

@Cyclesure1

 

MD:

@FredHennings

https://www.facebook...red.hennings.35

 

Its best to contact a broker for a quote - Give us a shout if you need a cycle sure quote - Warwick Cover ( 0800 505050 - 021 795 5199)

[alleyne]

I just contacted my broker, to find out who my bicycle insurance is with. Definitely worth taking a look at what I'm covered for.

 

Going to do the same right now. Will have them reply via email exactly what, when and how my bikes are insured and for them to state every case in which they don't pay out.

 

Having said that they have been good to me so far with great service but I would like to keep it that way!

[Da Vinci]

Anybody happen to have a pic of an "approved" lock? Don't want to go and buy one and be told it's not approved.

Thanx!

[ChUkKy]

Thanks for this Carpet.

 

So, reading the Specific Exceptions on p.12:

 

4. Frame crack or break ascribed to manufacturer - no cover. So only a warranty claim with manufacturer.

5. Unattended bike - cover only if locked to immovable object, vehicle or trailer with approved locks and cable or locked inside a vehicle or trailer and entry or removal is violent and forcible.

So no cover if bike is not locked to immovable object at home, even if home was violently and forcibly entered. Really? I wonder how many bike owners lock their bikes to immovable objects at home?

Also, what if you're going away for a weekend, and you leave your bike on the trailer correctly locked but not technically in transit? Do you need to take your bike off the trailer and lock it to an immovable object at the guest house, hotel, camp site you're staying at?

No cover if an unlocked and unattended bike is stolen after an event?

What if the removal of a bike compliantly locked wasn't violent but only forceful?

6. Bike in transit - cover only if attached to vehicle or trailer with approved locks and cable or locked inside a vehicle or trailer and further that the bike carrier is securely bolted or locked by an approved lock, and that the theft, loss, removal or damage was violent and forcible.

What about bikes in transit in bike boxes on commercial airlines?

What about bikes in transit to stage race events in trucks owned and operated by third parties, who don't lock the trailer and/or the bike is stolen or damaged during loading, offloading or storage? Think Sani2C, for those of us from Cape Town.

What if a third party rear-ends my vehicle with bikes in transit and there are damages? Is that exclusion because it's not violent and forceful? Also, am I not covered if the bike was not correctly locked to the carrier, even though the damage has nothing to do with theft?

 

I, for one, wouldn't mind an answer from Cycle Sure on this forum to clarify these and other exclusions. They're quick to take my monthly premium, but it seems there are too many grey areas when it comes to paying out claims.

 

I would be curious to know what their ruling is for a Thule roofrack with bikes on.

How the hell do you lock that other than the thule locks on the ratchet?

Do they expect me to put a chain on the roofrack and stuff up the roof of my car, then... in doing that will they cover the repair for the scratches said chain will make on my roof?

 

Its a pity that there isnt some insurance guru form the insurers on the hub that can explain instead of sibongile from the call center who poorly reads from a script.

[rouxtjie]

I would be curious to know what their ruling is for a Thule roofrack with bikes on.

How the hell do you lock that other than the thule locks on the ratchet?

Do they expect me to put a chain on the roofrack and stuff up the roof of my car, then... in doing that will they cover the repair for the scratches said chain will make on my roof?

 

Its a pity that there isnt some insurance guru form the insurers on the hub that can explain instead of sibongile from the call center who poorly reads from a script.

That is what I read in the exclusions doc carpet posted...

[flymango]

I would be curious to know what their ruling is for a Thule roofrack with bikes on.

How the hell do you lock that other than the thule locks on the ratchet?

Do they expect me to put a chain on the roofrack and stuff up the roof of my car, then... in doing that will they cover the repair for the scratches said chain will make on my roof?

 

Its a pity that there isnt some insurance guru form the insurers on the hub that can explain instead of sibongile from the call center who poorly reads from a script.

 

Come to think of the roofrack bikes, is the poor bloke who suffers from amnesia also not covered when he drives his bike into the low branches as he enters the camp site or parking garage at the mall?

[Super Sywurm]

I have a cheapish bike, so it's not that bad if it gets stolen. I still have it insured at MiWay. I actually insured my bike for when I fall of a mountain and break my bike.