GlockG4 Posted December 1, 2014 Share Hi ordered a momsen vipa xt large about two and a half months ago and the dealer told me there is a huge backlog for the bike. I am stil waiting for the bike, but I have not seen any large vipas in any other stores. This is a VERY big problem for me because I am doing the Deser Dash in 2 weeks time, the main reason for buying the bike, and my current bike, Giant anthem x, cracked and I am now on 4 weeks waiting for any tipe of reply from them as well. Does anyone know what is going on with the momsens, or who can I give a call, PLEASE this is now a BIG problem. Link to comment Share on other sites More sharing options...
'Dale Posted December 1, 2014 Share A friend of mine struggled with after sales service too at Momsen. All the best. Link to comment Share on other sites More sharing options...
'Dale Posted December 1, 2014 Share PS it also involved a new Vipa (warranty claim) Link to comment Share on other sites More sharing options...
Brendan2013 Posted December 1, 2014 Share I would say, phone the suppliers here in PE directly and ask them to help. http://www.twowheelstrading.co.za/ Tel: +27 41 372 1418Alt.Tel: +27 41 372 1446E-mail: info@twowheelstrading.co.za Link to comment Share on other sites More sharing options...
Shebeen Posted December 1, 2014 Share victims of their own success - can't tool up to provide more volume now that they seem to have hit a winner? Link to comment Share on other sites More sharing options...
Odinson Posted December 1, 2014 Share PS it also involved a new Vipa (warranty claim) Seems to be a crazy amount of Momsen warranty claims nowadays. Lots of cracked frames (not just carbon, alu too). Link to comment Share on other sites More sharing options...
Johny Bravo Posted December 1, 2014 Share I know 2 guys that I ride with quite often waiting for replacement frames on Vipas. Maybe thats why they cant supply the shops, they too busy replacing warranty frames. Link to comment Share on other sites More sharing options...
kandui Posted December 1, 2014 Share Got a Scalpel XL for sale Link to comment Share on other sites More sharing options...
Selous Scout (aka LegTrap) Posted December 1, 2014 Share I am not 100pc sure but as far as I know you cannot get an XL yet.I would suggest you phone them directly to check. Link to comment Share on other sites More sharing options...
Johny Bravo Posted December 1, 2014 Share I am not 100pc sure but as far as I know you cannot get an XL yet.I would suggest you phone them directly to check.He is looking for a large. Not xl Link to comment Share on other sites More sharing options...
GlockG4 Posted December 1, 2014 Share Ok after phoning almost everyone in south africa and the dealer...the first 2015 vipa shipment is arriving on the 8th. I am leaving for Namibia on the evening of the 9th so no dice. I am now contemplating having the bike shipped to Windhoek and meeting it there, if at all possible, what do you guys think? Link to comment Share on other sites More sharing options...
NotSoBigBen Posted December 1, 2014 Share I know 2 guys that I ride with quite often waiting for replacement frames on Vipas. Maybe thats why they cant supply the shops, they too busy replacing warranty frames. NEVER I thought that only happens to the 'Big S' frames Link to comment Share on other sites More sharing options...
Wil6 Posted December 1, 2014 Share Yip, they have a reputation of not being the best after sales service agents out there. Here's my STR Momsen frame. Look how skew the rear bottle cage rivnuts is on the frame. They replaced the frame for me and guess what, the second one was precisely the same. Got a call from our local Momsen agent and he told me that every single one of the STR frames they have in stock is the same and they can refund me as it's not worth the trouble for them to send it back to their suppliers. So basically they told me that they are going to continue selling these frames as if nothing is wrong and I was the first person ever to have a problem with this. Link to comment Share on other sites More sharing options...
Edge_Design Posted December 1, 2014 Share How about a large one of these - can be shipped as soon as payment clears! https://www.bikehub.co.za/classifieds/108450-edge-design-pyrenees/ Link to comment Share on other sites More sharing options...
Odinson Posted December 1, 2014 Share Ok after phoning almost everyone in south africa and the dealer...the first 2015 vipa shipment is arriving on the 8th. I am leaving for Namibia on the evening of the 9th so no dice. I am now contemplating having the bike shipped to Windhoek and meeting it there, if at all possible, what do you guys think? Sounds like a gamble - too many variables. Link to comment Share on other sites More sharing options...
GlockG4 Posted December 1, 2014 Share Phoned momsen again, apparently a shipment arrived last week, but the containers where blown of the ship by some hectic storm, hence the delay. The dealer that I ordered the bike from offered me a hardtail bike that I can borrow for the race (brand new). I think this will be my best option, as all my friends have medium frames. I cant seem to get hold of Giant to find out what is going on there(really starting to dislike them). I know I can buy another bike but I really want a vipa and I know I will just hate myself if I pitch up at the next race and I see a guy with a vipa knowing I would have had mine by now. Will update as it goes along. Link to comment Share on other sites More sharing options...
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