Wiley Posted July 29, 2015 Posted July 29, 2015 So I lost my rebound adjuster knob on my Rock Shox Revelation. Ordered the replacement from my LBS 3 months ago. (ala: http://www.bicyclehero.com/us/rockshox-rebound-adjust-knob-long-bolt-tora-reba-recon.html?___from_store=sg) Keep asking the LBS when its gonna arrive, "Still coming" they always say, but now they are saying that actually Rock Shox South Africa are terrible and are not supporting the product, LBS can't even get service kits from them and have to now get generics service kits instead...! Rebound knob they told me to order it from overseas if I really want it... So: Any other similar stories?Should we be worried about the future of Rock Shox in South Africa?
Raydek Posted July 29, 2015 Posted July 29, 2015 It was about 10 months ago, but I only had brilliant service from them for both my dropper and fork.. Hope this is just a one time problem...
raptor-22 Posted July 29, 2015 Posted July 29, 2015 Suppliers might be out of stock or your lbs hasn't paid their bills and can't get the parts till they do.Rock shox is the best supported mtb suspension in sa. Supplier carries tons of stock of replacement parts.Sometimes though stock levels do run low and shipments get delayed
Raydek Posted July 29, 2015 Posted July 29, 2015 You could always enquire with supplier directly to confirm and then order through another LBS if the above is the case.
droo Posted July 29, 2015 Posted July 29, 2015 So I lost my rebound adjuster knob on my Rock Shox Revelation. Ordered the replacement from my LBS 3 months ago. ( ala:http://www.bicyclehero.com/us/rockshox-rebound-adjust-knob-long-bolt-tora-reba-recon.html?___from_store=sg ) Keep asking the LBS when its gonna arrive, "Still coming" they always say, but now they are saying that actually Rock Shox South Africa are terrible and are not supporting the product, LBS can't even get service kits from them and have to now get generics service kits instead...! Rebound knob they told me to order it from overseas if I really want it... So: Any other similar stories?Should we be worried about the future of Rock Shox in South Africa? Where are you based? Can most likely get you one by the end of the week...
nick_the_wheelbuilder Posted July 29, 2015 Posted July 29, 2015 I also have a spare adjuster. PM me if you want it.
porqui Posted July 29, 2015 Posted July 29, 2015 Who is your LBS You believe them so you are not shaming them.
Wiley Posted July 29, 2015 Author Posted July 29, 2015 Thanks guys! PM's on the way. I'm in Joburg. Will try get hold of RockShox SA to satisfy my curiosity. Really like my LBS (for now...) will keep you posted.
Wiley Posted July 29, 2015 Author Posted July 29, 2015 Anyone have the contact details for SA supplier? Tx
Raydek Posted July 29, 2015 Posted July 29, 2015 Anyone have the contact details for SA supplier? Tx https://www.capecycles.co.za/ Cape Cycle Systems (Pty) Ltd Tel: 021 761 3528 | Fax: 021 761 5914Address: 10 Argo Road, Wetton, Cape Town, South Africa, 7780.PO Box: PO BOX 151, Ottery, 7808.
Wiley Posted July 29, 2015 Author Posted July 29, 2015 Soooo, phoned Cape Cycle Systems... and... they DO have the item in stock...! Now for the friendly conversation with the LBS...
the nerd Posted July 29, 2015 Posted July 29, 2015 Ah yes the old "The supplier does not have stock" trick!
Wiley Posted July 29, 2015 Author Posted July 29, 2015 Not answering their phone... they are rapidly descending in my estimation of them... and I thought I had at last found a bunch that really cared about me, the customer... oh well.
the nerd Posted July 29, 2015 Posted July 29, 2015 Not answering their phone... they are rapidly descending in my estimation of them... and I thought I had at last found a bunch that really cared about me, the customer... oh well. Which area?
Recommended Posts
Archived
This topic is now archived and is closed to further replies.