Skinnyone Posted July 29, 2015 Posted July 29, 2015 Suppliers might be out of stock or your lbs hasn't paid their bills and can't get the parts till they do. Rock shox is the best supported the suspension in sa. Supplier carries tons of stock of replacement parts. Sometimes though stock levels do run low and shipments get delayedExactly!
Raydek Posted July 29, 2015 Posted July 29, 2015 Soooo, phoned Cape Cycle Systems... and... they DO have the item in stock...! Now for the friendly conversation with the LBS... Please let us know what the LBS says.. curios..
raptor-22 Posted July 29, 2015 Posted July 29, 2015 My China crystal ball says that they have caller id and don't want to answer his call because they read this thread... Disclaimer: My crystal ball maybe acrylic or worse, casting resin and not terribly accurate unless point exactly ENE after sunset with a Full moon rising
ridin dirty Posted July 29, 2015 Posted July 29, 2015 forgot to order more like... quickly calls CCS. haha
Wiley Posted July 30, 2015 Author Posted July 30, 2015 Hi - got hold of LBS on the blower, they apologised and will order the part for me today... better late than never... Thanks all for your insights... and offers of help... such a lekker community here!
raptor-22 Posted July 30, 2015 Posted July 30, 2015 Good. Just don't understand why they needed to lie to you.
the nerd Posted July 30, 2015 Posted July 30, 2015 Hi - got hold of LBS on the blower, they apologised and will order the part for me today... better late than never... Thanks all for your insights... and offers of help... such a lekker community here! Which area is this shop?
Sharkie 2 Posted July 30, 2015 Posted July 30, 2015 Funny when the people don't want to name the shop when they received bad service Name them and let them know they are ****, then they have a choice, work at their customer service or stay **** and lose business
fanievb Posted July 31, 2015 Posted July 31, 2015 I can take crappy service up to a point (everyone has bad days) BUT I draw the line at being lied to.
KingTJ Posted July 31, 2015 Posted July 31, 2015 Had similiar problem with my lbs a couple of months ago...sent my bike in for a small service as i had a new bike and wanted to just gwt bike ready to store. Only to get told that my hanger broke (cannondale) because it was bent ( this after just replacing the derailier a couple of weeks before). It took them 3 months to find me a new hanger, kept on telling me that there is none in south africa.
Skinnyone Posted July 31, 2015 Posted July 31, 2015 Good. Just don't understand why they needed to lie to you.Perhaps because, like it has been mentioned, they have not paid their account so the sales person who tried to do his job phoned Cape Cycles to order it, got told the account was on hold, left it at that, told the owner/accountant about the situation. Owner takes a while/couldn't be bothered to pay - all the while the order gets lost/forgotten about...makes up the story of no stock to buy time OR The sales person thinks that ordering a part that costs so little is not worth his time so doesn't bother...makes up the story of no stock to buy time OR Orders the part, gets told that the shipping will be more than he part, so holds off till he has something more to order and forgets about it...makes up the story of no stock to buy time so you see there are a couple of variables...
Mojoman Posted July 31, 2015 Posted July 31, 2015 Had similiar problem with my lbs a couple of months ago...sent my bike in for a small service as i had a new bike and wanted to just gwt bike ready to store. Only to get told that my hanger broke (cannondale) because it was bent ( this after just replacing the derailier a couple of weeks before). It took them 3 months to find me a new hanger, kept on telling me that there is none in south africa.Sounds shoddy, broke the hanger on my GT (2009 Avalanche) last Wednesday afternoon, spoke to LBS on Thursday morning, by Friday afternoon it had been delivered. I was expecting a week or so...
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