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Scott SA duck and diving the warranty claim


Kelson Elena Da Cruz

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Posted

Try this guy, Gareth.Lee@scott-sports.co.za

He was very helpful when I was trying to get pricing about upgrading my rear triangle on my Spark. Not sure if he deals with warranty claims, but he might be able to put you onto the right person...

Thanks but Gary Lee was the dude who wrote the report ! so no joy with him 

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Posted

What else should you do? No but seriously, what would be the correct way of handling this. I just want to know for one day when one of my frames crack. I don't want to be called a troll.

 

To the OP: are you dealing directly with Scott or the shop?

Direct with Scott SA !

Posted

Oi!! OP you are ruining the cycle of first post rants followed by sudden disappearance!

:P

Interested to see the pics, too much gone on in here to recall but bit the frame ever make it to Scott or did they just look at pictures of it?

Posted

Please : Note Anyone would like to see the full Scott report plus photos 3MB I need the email adress because the Hub don't attached PDF files large than 2MB !

Mail them to me, I'll post it for you.

 

Patchelicious@gmail.com

Posted

No insurance , but I will fight to the end ...

I'm not even sure insurance would help in this situation as there is no insurable event like a crash or bike falling off the bike rack.

 

It would be interesting to read the full report from Scott.

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