Kelson Elena Da Cruz Posted September 9, 2015 Share I have a Scott CR1 team road bike ( carbon frame ) and the frame still under warranty , on the Friday 31th Aug when I was doing interval training the top tube crack ! I been in contact with Scott SA and photos of the crack frame email to the person responsible for the warranty claim but they refuse my claim on the grounds of external forces applied on the bike so they claim is not a manufacture faulty . I paid a lot of money for carbon frames and should NOT crack that easy ! Scott SA is duck and diving of the warranty responsibility , I will take this matter forward up to the small court claims so a 3rd party can decided ! Anyone out there had the same experience ? Please : Note Anyone would like to see the full Scott report plus photos 3MB I need the email adress because the Hub don't attached PDF files large than 2MB ! Link to comment Share on other sites More sharing options...
Mojoman Posted September 9, 2015 Share I have a Scott CR1 team road bike ( carbon frame ) and the frame still under warranty , on the Friday 31th Aug when I was doing interval training the top tube crack !I been in contact with Scott SA and photos of the crack frame email to the person responsible for the warranty claim but they refuse my claim on the grounds of external forces applied on the bike so they claim is not a manufacture faulty . I paid a lot of money for carbon frames and should NOT crack that easy ! Scott SA is duck and diving of the warranty responsibility , I will take this matter forward up to the small court claims so a 3rd party can decided ! Anyone out there had the same experience ?Post some pictures of the crack. Link to comment Share on other sites More sharing options...
26er Posted September 9, 2015 Share Me and one of my friends have had very good service/luck with them..My Spark frame was delivered within 2 days..and his frame is on a shipment docking 18 SeptemberI think there was a lady called Natalie? Link to comment Share on other sites More sharing options...
pista Posted September 9, 2015 Share PM Joggie@Scott https://www.bikehub.co.za/forum/user/48424-joggieprinsloo/ Link to comment Share on other sites More sharing options...
Lance Roberts Posted September 9, 2015 Share Try this guy, Gareth.Lee@scott-sports.co.zaHe was very helpful when I was trying to get pricing about upgrading my rear triangle on my Spark. Not sure if he deals with warranty claims, but he might be able to put you onto the right person... Link to comment Share on other sites More sharing options...
eddy Posted September 9, 2015 Share Please post a picture Link to comment Share on other sites More sharing options...
Jay_B Posted September 9, 2015 Share Not sure who you dealing with at Scott but i bought a new CR1 20 in march... couple of rides in something wasnt right on the rear chainstays/dropouts so took it back to the dealer. Long story short got a new CR1 10 frame from Europe under warranty and haven't had any problems since. The decision to replace the frame did come from Europe and not locally though. Link to comment Share on other sites More sharing options...
Paul Ruinaard Posted September 9, 2015 Share How were you transporting the frame BTW - what sort of rack were you using to hold it on the car? Link to comment Share on other sites More sharing options...
velomonatiCT Posted September 9, 2015 Share this is one of those threads manne jump on the bikehub post your single post trashing someone or thing and gone there are plenty of these threads trolls Link to comment Share on other sites More sharing options...
Captain Fastbastard Mayhem Posted September 9, 2015 Share How were you transporting the frame BTW - what sort of rack were you using to hold it on the car?And how was it handled when being serviced Link to comment Share on other sites More sharing options...
'Dale Posted September 9, 2015 Share I've only heard good stories about Scott warranty claims. What's up with this scenario? Link to comment Share on other sites More sharing options...
BlinkFan Posted September 9, 2015 Share this is one of those threads manne jump on the bikehub post your single post trashing someone or thing and gone there are plenty of these threads trolls What else should you do? No but seriously, what would be the correct way of handling this. I just want to know for one day when one of my frames crack. I don't want to be called a troll. To the OP: are you dealing directly with Scott or the shop? Link to comment Share on other sites More sharing options...
Marius Posted September 9, 2015 Share Scott says :" external forces applied " - They probably see all kinds of cracks and knows which ones are possible and which aren't. But alas, lets see the pic, obviously if the axe is still stuck in the toptube they not going to replace it Link to comment Share on other sites More sharing options...
velomonatiCT Posted September 9, 2015 Share What else should you do? No but seriously, what would be the correct way of handling this. I just want to know for one day when one of my frames crack. I don't want to be called a troll. To the OP: are you dealing directly with Scott or the shop? wow did you just have your third cup of javacause you very agitated for so early in the am the correct way is to go thru the process and accept the outcomethen if you truly belive you are being screwedcreate a postwith dates names the process followed who spoke to whom what was saidand the official statement from the company as to why they wont honour and pictures etcand why you believe they should have scott don't just say no they give reasons based on a world of experienceas you can read above the aren't trying to save bucks on one frame replacement don't just come on here with your version and say others are wrongtheres yours side- theres the other side and in the middle some truth always the same on here oh someone said such ill jump on the bandwagon because I don't care about truth or justice ill just believe some anonymous person who only joined this forum to complain about something .... Link to comment Share on other sites More sharing options...
Captain Fastbastard Mayhem Posted September 9, 2015 Share What else should you do? No but seriously, what would be the correct way of handling this. I just want to know for one day when one of my frames crack. I don't want to be called a troll. To the OP: are you dealing directly with Scott or the shop?I'd say that if you have a grief like this, you'll have significant photographic evidence of the crack itself, and explain how it happened. Carbon frames don't just crack on the TT by "just riding along" and when it comes to loading them on particular styles of bike rack and / or repair stand, you can over-torque the clamps and cause stress to those areas., Essentially - pics, motivation, clamping style etc Link to comment Share on other sites More sharing options...
nox1111 Posted September 9, 2015 Share I think first things first - no matter whom you're dealing with at Scott if indeed it was a clamping issue that caused the damage - how was the frame transported (on what rack - how does it hold the bike), and where was it serviced - what kind of clamps do they use? This is essentially not Scott's problem if that's the cause of the crack. Please post a pic of the frame - and the damage. And tell us which rack you are using - also with a photo, preferably with the bike on the rack. If it happened out riding, and your bike has never been clamped on the top tube, and gets transported inside your vehicle or on the roofracks on on the ride-on bike racks, you have all the right in the world to throw your toys. I know this seems like we are choosing sides when we ask these questions - but they obviously feel they have reason to not address your warranty, and if they are right, it's not fair for you to cry wolf publicly. If they're wrong, the Hub will be more than happy to back you up - and you will have all of our support. We need all the info. Link to comment Share on other sites More sharing options...
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