megs Posted October 3, 2015 Posted October 3, 2015 I would just like to get idea from the hub community how they would feel about the following story. I decided to support one of our local cycling gear suppliers (Anatomic), and purchased a R950 cycling top. It was really smart and I felt great racing in it a few weeks ago. I even had a lot of compliments on how smart it was.Arriving at a race a week later, I put my top on, and unfortunately the zip come off and the zipper peeled open.I took my top back to the manufacturer in the hope that they would swop the top, but their policy is repair no exchange.I have a few concerns on this, as if they unstitch the existing zip the material of the shirt will more than likely have marks, and if they just force the zip back on, it will most likely break again. At R950 a top, I could have rather bought a Craft or Castelli top, which if the same thing happened, the bicycle shop would have swopped the top. What are your thoughts?
velomonatiCT Posted October 3, 2015 Posted October 3, 2015 where can you buy I castelli jersey for R950 I need a few new ones
megs Posted October 3, 2015 Author Posted October 3, 2015 where can you buy I castelli jersey for R950 I need a few new onesGo to Westdene Cycles
Brickleberry Posted October 3, 2015 Posted October 3, 2015 Honestly have never liked the quality of anatomic, but I suppose they have a right to repair. Let them have one shot at it and if there is an issue then demand a refund.
velomonatiCT Posted October 3, 2015 Posted October 3, 2015 that's a good price for castelli pity they don't sell online thank anyways try this guy he knows a lot about anatomic clothing https://www.bikehub.co.za/forum/user/3544-andrew-steer/
Jaco-fiets Posted October 3, 2015 Posted October 3, 2015 Enjoy fitness has some good quality cycling clothing. About the only local brand I would buy at this stage (apart from versus socks)
Jonkie Posted October 3, 2015 Posted October 3, 2015 I have bought quite a few garments from the Anatomic factory store in CT and haven't had any problems. Their Ergonomic bibs are very comfortable and good value for money.
DJR Posted October 3, 2015 Posted October 3, 2015 Please change your topic title. There are many other local brands that have nothing to do with this. (Pyga, Momsen, Morewood, USN, First Ascent, Cape Storm, Velotex and a few more.)
slickandtyred Posted October 4, 2015 Posted October 4, 2015 Please change your topic title. There are many other local brands that have nothing to do with this. (Pyga, Momsen, Morewood, USN, First Ascent, Cape Storm, Velotex and a few more.)The OP is asking what the community thinks of her particular experience with a particular local brand. She has not knocked any other local brands. OP: Trying to support local is good, hope the problem gets resolved fairly for both parties
Davedk Posted October 4, 2015 Posted October 4, 2015 His? Megs are you a him or a her? I bet this answer would be a factor in many of the comments the guys are making about actually wanting you to replace the zipper
velomonatiCT Posted October 4, 2015 Posted October 4, 2015 His? Megs are you a him or a her? I bet this answer would be a factor in many of the comments the guys are making about actually wanting you to replace the zipperthat explains the great price on the castelli jersey then ..........
Andrew Steer Posted October 5, 2015 Posted October 5, 2015 I would just like to get idea from the hub community how they would feel about the following story. I decided to support one of our local cycling gear suppliers (Anatomic), and purchased a R950 cycling top. It was really smart and I felt great racing in it a few weeks ago. I even had a lot of compliments on how smart it was.Arriving at a race a week later, I put my top on, and unfortunately the zip come off and the zipper peeled open.I took my top back to the manufacturer in the hope that they would swop the top, but their policy is repair no exchange.I have a few concerns on this, as if they unstitch the existing zip the material of the shirt will more than likely have marks, and if they just force the zip back on, it will most likely break again. At R950 a top, I could have rather bought a Craft or Castelli top, which if the same thing happened, the bicycle shop would have swopped the top. What are your thoughts? Megs, first up, thanks for the support - we love the Euro Pro top and we're hoping to change peoples perceptions on the Imported stuff being better than local. Things like this don't help of course, but zips do break, it's almost part of life I guess (death, taxes - you know the drill) - its happened on my Levis, on my overpriced Adidas jacket. We do though of course wish it never happened! This is for the record the 3rd zip malfunction we are aware of (out of around the 160 odd we have sold so far) which is too high a ratio for our liking - the zip is in fact being changed for all future versions of the jersey. This zip was bought specifically for this shirt in light of it's very suitable aesthetics. The body hugging, tight-fit nature of the shirt it seems is probably placing the zip under a bit more strain than usual. Your shirt is going to the factory this week for the zip to be replaced. I hear your concerns on the picked stitching being visible, but I can assure you it (picking) is a big part of any sewing process and the forgiving nature of most polyester and Lycra garments makes it a very viable option. We do though promise to replace the shirt entirely should there be any signs of the zip change. We're also going to offer you 25% of any other Anatomic item in the shop as an apology for any inconvenience - apparently you quite fancied our Classics shirt. If you have any other concerns, please send me a pm or contact Pieter at the Johannesburg Factory shop 011 782 0182. He will of course be in touch as soon as your jersey is ready. Kind regardsAndrew
Rocket-Boy Posted October 5, 2015 Posted October 5, 2015 Megs, first up, thanks for the support - we love the Euro Pro top and we're hoping to change peoples perceptions on the Imported stuff being better than local. Things like this don't help of course, but zips do break, it's almost part of life I guess (death, taxes - you know the drill) - its happened on my Levis, on my overpriced Adidas jacket. We do though of course wish it never happened! This is for the record the 3rd zip malfunction we are aware of (out of around the 160 odd we have sold so far) which is too high a ratio for our liking - the zip is in fact being changed for all future versions of the jersey. This zip was bought specifically for this shirt in light of it's very suitable aesthetics. The body hugging, tight-fit nature of the shirt it seems is probably placing the zip under a bit more strain than usual. Your shirt is going to the factory this week for the zip to be replaced. I hear your concerns on the picked stitching being visible, but I can assure you it (picking) is a big part of any sewing process and the forgiving nature of most polyester and Lycra garments makes it a very viable option. We do though promise to replace the shirt entirely should there be any signs of the zip change. We're also going to offer you 25% of any other Anatomic item in the shop as an apology for any inconvenience - apparently you quite fancied our Classics shirt. If you have any other concerns, please send me a pm or contact Pieter at the Johannesburg Factory shop 011 782 0182. He will of course be in touch as soon as your jersey is ready. Kind regardsAndrew^ customer service done right.
johannrissik Posted October 5, 2015 Posted October 5, 2015 Megs, first up, thanks for the support - we love the Euro Pro top and we're hoping to change peoples perceptions on the Imported stuff being better than local. Things like this don't help of course, but zips do break, it's almost part of life I guess (death, taxes - you know the drill) - its happened on my Levis, on my overpriced Adidas jacket. We do though of course wish it never happened! This is for the record the 3rd zip malfunction we are aware of (out of around the 160 odd we have sold so far) which is too high a ratio for our liking - the zip is in fact being changed for all future versions of the jersey. This zip was bought specifically for this shirt in light of it's very suitable aesthetics. The body hugging, tight-fit nature of the shirt it seems is probably placing the zip under a bit more strain than usual. Your shirt is going to the factory this week for the zip to be replaced. I hear your concerns on the picked stitching being visible, but I can assure you it (picking) is a big part of any sewing process and the forgiving nature of most polyester and Lycra garments makes it a very viable option. We do though promise to replace the shirt entirely should there be any signs of the zip change. We're also going to offer you 25% of any other Anatomic item in the shop as an apology for any inconvenience - apparently you quite fancied our Classics shirt. If you have any other concerns, please send me a pm or contact Pieter at the Johannesburg Factory shop 011 782 0182. He will of course be in touch as soon as your jersey is ready. Kind regardsAndrewYou, Mr Steer, are in the wrong business.......Please start by setting up a customer service school for bike shops. (Either that or politics )
johannrissik Posted October 5, 2015 Posted October 5, 2015 I would just like to get idea from the hub community how they would feel about the following story. I decided to support one of our local cycling gear suppliers (Anatomic), and purchased a R950 cycling top. It was really smart and I felt great racing in it a few weeks ago. I even had a lot of compliments on how smart it was.Arriving at a race a week later, I put my top on, and unfortunately the zip come off and the zipper peeled open.I took my top back to the manufacturer in the hope that they would swop the top, but their policy is repair no exchange.I have a few concerns on this, as if they unstitch the existing zip the material of the shirt will more than likely have marks, and if they just force the zip back on, it will most likely break again. At R950 a top, I could have rather bought a Craft or Castelli top, which if the same thing happened, the bicycle shop would have swopped the top. What are your thoughts?Megs, you will report back to us on how this was resolved? Thanks.
KingTJ Posted October 5, 2015 Posted October 5, 2015 You, Mr Steer, are in the wrong business.......Please start by setting up a customer service school for bike shops. (Either that or politics )Ditto....Sven , Omnico take note
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