Pathetic Service From CWC Online

[eddy]

Agreed.

 

King Shaka International's Twitter peeps were awfully helpful in helping me locate my prayer mat after dropping it in departures on Saturday...

 

Okay, it wasn't actually a prayer mat - that's neither here nor there - but they helped me find it. On a weekend. And after-hours.

 

 

Ah, but Acsa has a legislated monopoly on running the big airports and as such are price makers. They can charge what they want without being subject to market forces.

 

They can afford to have flunkies sit around all day and at fat overtime rates on the weekend doing nothing except waiting for an idiot to lose his wig rug.  

 

edit: Emoticon added before Admin gives me a warning

[TALUS]

Ah, but Acsa has a legislated monopoly on running the big airports and as such are price makers. They can charge what they want without being subject to market forces.

 

They can afford to have flunkies sit around all day and at fat overtime rates on the weekend doing nothing except waiting for an idiot to lose his wig rug.

He He

[dev null]

 

I'm going for a ride

 

https://www.youtube.com/watch?v=dzbvQMWd0es

 

 

So, you're a regular hubber now?

[GLuvsMtb]

False.

 

If you are a manager and you believe that, I feel sorry for the people under your management.

If you work for yourself and your believe that, I feel bad for your bottom line.

 

Sometimes customers have expectations that you simply can't meet.

I've had to walk away from a deal or 2 in my life. When a deal becomes a liability for you and the client cannot be satisfied, then its best for both if the client goes elsewhere.

[GLuvsMtb]

So, you're a regular hubber now?

Perhaps Oom Chris and Jnr should start to apply the "Rouxie rule". Only respond to hubbers complaints if they have more than 1000 posts. People coming here just to moan is a pet peeve of mine.

[EmptyB]

Hello OP...

[BrandonF_]

Nothing to add, just like equal numbers #200....carry on now.

[Tumbleweed]

Ah, but Acsa has a legislated monopoly on running the big airports and as such are price makers. They can charge what they want without being subject to market forces.

 

They can afford to have flunkies sit around all day and at fat overtime rates on the weekend doing nothing except waiting for an idiot to lose his wig rug.

 

edit: Emoticon added before Admin gives me a warning

Shush. The dude from Acsa who is organising it for me, after a journo mate's "intervention", happens to be in the Seychelles at the moment. On honeymoon, I think...

Explaining to the flunkies on Saturday what a boardsock was proved too much, but we agreed that it resembles - being a stripey, hessian-cover for a surfboard - a prayer mat.

This boardsock, by the way, was for that board I started around the corner from that spot you offered to me two years or so back...did you have any Black Friday specials going?

[Chris Jnr]

The service at CWC online is pathetic. 

 

On the day before the black Friday sale, they had certain products advertised on their Facebook page. After noticing that these products were not on the site, I sent the page a message asking them if the website would be updated. I did not receive a response, so I sent another message. Again no response. I followed it up with another message and only got a response the following day. I was told to contact Chris Jnr. When I called Chris, he was extremely rude and arrogant. This could be judged from the tone of his voice and his choice of words. Furthermore, he told me that those deals advertised on the Facebook Page were only for the store. If this was the case, it should have said so. Posting products on a Facebook page which says "Chris Willemse Cycles Online" would obviously mean that those products are available "Online". After commenting on one of their posts expressing my dissatisfaction with their service, I was sent a message from Chris saying that I should shop somewhere else. I have attached a screenshot of this message below. This kind of service and attitude stinks. 

 

 

 

Hi all, 

 

I'll like to respond to this.

First of all, as most of you guys (our customers) know, we are a family business who appreciates our customers immensely. It goes without saying that customer service is of utmost importance to us and we fight to give you, the customer the best prices and service possible.

 

We are definitely not without fault, everyone makes mistakes and we have always tried our best to rectify and accommodate those cases.

 

In response to this matter I would like to clarify a couple of things;

• The particular customer in this case made contact with us via facebook on Friday. A day when all our attention is focused on online (especially the day when it all went wrong) We were focused on bikehub (as this is where all your requests are seen and sent.)
• Unfortunately since all of our attention was focused on rectifying the site that crashed we could not divert our attention to social media and could we only respond after the fact.
• even though we try and load all our items online, sometimes some items ie. clearance items are not available online, those of you who visit our store know the bargain corner very well. None of those items are available online.
• We did try to load some of the Nalini clothing online but images were not readily available so we loaded what we could in the time space available to us.
• When the dust settled around Black Friday I saw a mail from the customer threatening to slander us on all social media platforms of which he has thousands of followers due to the pathetic service. This was before we even got a chance to explain the situation or try and accommodate the customer after the fact. Its worth noting that we have done so for quite a few other customers who missed out due to the blackout. Customers who missed out on those prices were given the same deal long after "BFD" finished ( i am happy to provide proof of this)
• It was at this stage where I admit I lost some composure and felt that if he is so dissatisfied with us, and we are not the shop for him, he could shop somewhere else ( i did not mean that I do not appreciate his business any and all customers are welcome here at CWC and most feel at home as part of the family, even some in the northern parts of South-Africa)
• He then made a phone call to express his dissatisfaction with my response at which stage I invited him over for a coffee to sit around the table so I can explain to him what happened and that everything that is posted on social media does not always mean its available online. The customer then thought that I was arrogant and felt that swearing at me is appropriate. Yelling at me three times F YOU! F YOU! F YOU!

Now this is my response to the matter. Once again, all business is welcome. We will always try and accommodate ANYONE who feels that we were unfair or did not receive satisfactory service.

 

This customer is welcome to let us know what he wants, and we will still offer him the same deal on the Nalini stuff that caused this.

 

All the best cycling regards

 

Chris Willemse Jnr

(hows this for the first post on bikehub) 

['Dale]

Oh my word

????

['Dale]

@frustrated

 

That T-Rex behaviour

No, man

[Formallyknownas]

@frustrated

 

That T-Rex behaviour

No, man

This was predicted on page 1.

[FCH]

remember asking where's the rest of the correspondence..... before getting labeled a CWC protectionist...... jog along one post wonder.

[Gen]

This was predicted on page 1.

Indeed it was, will really take a lot for the guys to tell a customer to go elsewhere hey..

[eddy]

..did you have any Black Friday specials going?

It is not a commercial venture; more a bolt hole in case Julius occupies my house.

Besides which, my web infrastructure would not have been able to handle the volumes....????????

[EmptyB]

I've read enough now...time for supper.