Poor service CWC

[Quagga]

Hold on, did you do 1800km over 9 months without servicing it? And did you expect to do 1800km on the same cassette, chainring and chain without swopping the chain out and expect everything to be hunkydory with a single service?

 

If the shop has all the parts in stock, then a major rebuild is possible in a day, but it could take two days if suspension and pivots need servicing/ replacing. If the shop needs to order items, then it's up to the supplier.

Just be glad it's not a Ford, I would have been okay with a 6 day wait the last time, but alas, my next Bakkie won't look the same.

 

 

Why not ? I rode 2016 Epic, and when I started it my drive train had 3000km on it, and I still rode it after the Epic without doing a "Full service" Just washed and cleaned EVERYTHING and got another 1000 km out if the drive train before going to Eagle.

 

I get way more than 1000km on a chain

[Jase619]

I remember a time on the hub if you said a bad word about CWC you got lambasted from all corners of the internet.... Looks like times have changed

 

This has already been pointed out extensively at the beginning of the thread. . . 

[Quagga]

Actually, that's why I asked you. If I assumed anything, I would have just said it straight.

 

Nevertheless, I just checked my own stats, my current drivetrain is on just over 2000km and its on its way out, so you're 1800 is sort of decent. I was on my second set of pivots before I cracked the frame (3years old, 3000km,) second BB, original headset and second seatpost. Many many brake pads and tyres.

 

So maybe the shop wasn't out of line when they recommended new bearings and drivetrain components. It's pretty easy to spot a tired cassette and chain ring.

They probably didn't manage your expectations well, and maybe they reacted wrong. But I doubt that you are blameless in this.

 

Sometimes moving on from a shop is the right thing to do, and sometimes closing a client's account is the right thing to do. To be honest, I reckon you and cycle lab will both be better off if you don't go back to them. It isn't personal, it's business.

What do you wash your bike with ? Thinners???

 

Edit: Please tell me how to spot a tired cassette?

[Bbbbbbbb]

I call BS on this.

 

You can not tell by looking at a cassette if it is going to slip when you put a new chain on. Unless it is THAT worn. If it is then post the pics please.

 

Also, creaking noise does = NEW Bearings

 

Just to be clear, i never said it is not possible. My problem apart from the bad service, time taken and multiple missed dates was that i was “sold” told to replace on the fly and had to multiple times ask please just do the checks and then tell me what is to be replaced, as in my mind you cant just look at a bike from a angle... and as i have told the ho guy had they phoned me next day saying hey guy, drive train shot.. needs replacement i would have probly just said ok. But i felt i was just a target in a quota of sales.

 

Will post em now

[Bbbbbbbb]

Just to be clear, i never said it is not possible. My problem apart from the bad service, time taken and multiple missed dates was that i was “sold” told to replace on the fly and had to multiple times ask please just do the checks and then tell me what is to be replaced, as in my mind you cant just look at a bike from a angle... and as i have told the ho guy had they phoned me next day saying hey guy, drive train shot.. needs replacement i would have probly just said ok. But i felt i was just a target in a quota of sales.

 

Will post em now

[Butterbean]

So no one is going to rip the "chain sag" line apart?

 

I really have never ever ever seen a sagging chain on a geared bike...

[Bbbbbbbb]

Just to be clear, i never said it is not possible. My problem apart from the bad service, time taken and multiple missed dates was that i was “sold” told to replace on the fly and had to multiple times ask please just do the checks and then tell me what is to be replaced, as in my mind you cant just look at a bike from a angle... and as i have told the ho guy had they phoned me next day saying hey guy, drive train shot.. needs replacement i would have probly just said ok. But i felt i was just a target in a quota of sales.

 

Will post em now

[Bbbbbbbb]

So no one is going to rip the "chain sag" line apart?

 

I really have never ever ever seen a sagging chain on a geared bike...

Here is the sag after i got the bike back with new parts...

[Quagga]

Just to be clear, i never said it is not possible. My problem apart from the bad service, time taken and multiple missed dates was that i was “sold” told to replace on the fly and had to multiple times ask please just do the checks and then tell me what is to be replaced, as in my mind you cant just look at a bike from a angle... and as i have told the ho guy had they phoned me next day saying hey guy, drive train shot.. needs replacement i would have probly just said ok. But i felt i was just a target in a quota of sales.

 

Will post em now

I was replying ot SeanB not you?

[Quagga]

 

Just to be clear, i never said it is not possible. My problem apart from the bad service, time taken and multiple missed dates was that i was “sold” told to replace on the fly and had to multiple times ask please just do the checks and then tell me what is to be replaced, as in my mind you cant just look at a bike from a angle... and as i have told the ho guy had they phoned me next day saying hey guy, drive train shot.. needs replacement i would have probly just said ok. But i felt i was just a target in a quota of sales.

 

Will post em now

 

I see nothing wrong with the chainring, if it does not slip with a new chain then no reason to replace

[Quagga]

Here is the sag after i got the bike back with new parts...

I am not sure what they are on about with chain sag???That will happen on a brand new bike as the crank is pulled backwards

[DieselnDust]

This has already been pointed out extensively at the beginning of the thread. . . 

 

 

Monday morning refresher

[Quagga]

So no one is going to rip the "chain sag" line apart?

 

I really have never ever ever seen a sagging chain on a geared bike...

Was thinking the same thing....what crap is chain sag?

[DieselnDust]

 

Just to be clear, i never said it is not possible. My problem apart from the bad service, time taken and multiple missed dates was that i was “sold” told to replace on the fly and had to multiple times ask please just do the checks and then tell me what is to be replaced, as in my mind you cant just look at a bike from a angle... and as i have told the ho guy had they phoned me next day saying hey guy, drive train shot.. needs replacement i would have probly just said ok. But i felt i was just a target in a quota of sales.

 

Will post em now

 

 

 

Nothing wrong with this chainring other than the anodising has been worn off which is normal. Its worn once the thin ridges on the outside of the tooth profile has been worn away.

[Bbbbbbbb]

I see nothing wrong with the chainring, if it does not slip with a new chain then no reason to replace

I did not slip at the time of taking it in.

[DieselnDust]

 

Just to be clear, i never said it is not possible. My problem apart from the bad service, time taken and multiple missed dates was that i was “sold” told to replace on the fly and had to multiple times ask please just do the checks and then tell me what is to be replaced, as in my mind you cant just look at a bike from a angle... and as i have told the ho guy had they phoned me next day saying hey guy, drive train shot.. needs replacement i would have probly just said ok. But i felt i was just a target in a quota of sales.

 

Will post em now

 

 

 

 

Nothing wrong with this cassette either. Its still well within tolerance. You do use your 47 allot though. Maybe a smaller chain ring is required?