Serhan Posted February 11, 2019 Share Is this just an isolated incident or is this the norm at CWC. I went into the store today hoping to purchase an indoor trainer. With specific interest in the tacx flux 2. Getting there i stand around looking at the different trainers in their boxes noticing they only have the flux s. Eventually a sales person approaches and i ask about the availability of the flux 2. He proceeds to inform me that the flux s is in fact the flux 2. I've obviously done my research and know that the flux s is not the flux 2 and that there are definite differences between the two. I proceed to enquire whether there's been any changes to the flux 2 flywheel and gradient ability. The salesman assures me the difference is only in software and aesthetics. I then enquire if it would be possible to demo the flux s vs the wahoo kickr core. He says they don't have any demo units of either. So I ask how i am to decide which of the two to purchase. He says most people read reviews and purchase based on that. Im sorry CWC my hard earned cash does not get given away willy nilly. I expect more knowledgeable sale people in your store, and also expect better service. If i do get the opportunity to demo the units and make up my mind i may well sway to another retailer. mikkelz, Dirkitech, Mamil and 1 other 4 Link to comment Share on other sites More sharing options...
Eddy Gordo Posted February 11, 2019 Share Swak, contact the agents for those units and see where u can demo them. Link to comment Share on other sites More sharing options...
Patchelicious Posted February 11, 2019 Share Well after the way they built my Factor, I am never using them again. mikkelz and BrandonF_ 2 Link to comment Share on other sites More sharing options...
fanievb Posted February 11, 2019 Share Skylark, OneLove, BrandonF_ and 10 others 13 Link to comment Share on other sites More sharing options...
fanievb Posted February 11, 2019 Share Swak, contact the agents for those units and see where u can demo them. if OP wants agent assistance, go for the Wahoo. Coolheat won't even bother to respond Andrew_Smith, DieselnDust, MDJ and 3 others 6 Link to comment Share on other sites More sharing options...
Jewbacca Posted February 11, 2019 Share Well after the way they built my Factor, I am never using them again.Quality of mechanics is a big factor.... (sorry... a week of 4000mg of penicillin a day has made me a bit special) Patchelicious and matzos ball 2 Link to comment Share on other sites More sharing options...
lenzman Posted February 11, 2019 Share They would not let me ride the top of range Scalpel around the shop on the weekend. I was keen to bunny hop one of the display cabinets. Some people have called me the Danny MacAskill of the Northern Suburbs. DieselnDust, Grey Hubs, Tiny K and 12 others 15 Link to comment Share on other sites More sharing options...
dewaldsss Posted February 11, 2019 Share at least you got offered some assistance!I've been in that shop a few times getting no assistance whatsoever.Left everything on the counter and walked out. On the trainer topic, only heard good thing with the Wahoo's Edited February 11, 2019 by dewaldsss Robbie Stewart, Patchelicious, Andrew_Smith and 3 others 6 Link to comment Share on other sites More sharing options...
aiyaaz Posted February 11, 2019 Share Rather big difference between Flux S and Flux 2...not sure how any salesperson could say that to you. I would also say go for the Core, as local support is pretty good from what I've heard and from my own experience with queries sent to Wahoo (SA). I previously had a Tacx trainer and had a warranty claim that I had to handle myself directly with Tacx in the Netherlands as local support was pretty much non-existent. They landed up sending me replacement parts at no cost, so it just more work but not impossible if a Tacx warranty claim becomes necessary. Tiny K and Gav1 2 Link to comment Share on other sites More sharing options...
Mr. G Posted February 11, 2019 Share I have had **** service there on numerous occasions in the past 8 months, only a shadow of their former glory... Don't even start with their courier! Alex F 1 Link to comment Share on other sites More sharing options...
Dexter-morgan Posted February 11, 2019 Share They would not let me ride the top of range Scalpel around the shop on the weekend. I was keen to bunny hop one of the display cabinets. Some people have called me the Danny MacAskill of the Northern Suburbs.If you ever manage to do it make sure its captured on youtube. lenzman 1 Link to comment Share on other sites More sharing options...
Pieterlab1 Posted February 11, 2019 Share They would not let me ride the top of range Scalpel around the shop on the weekend. I was keen to bunny hop one of the display cabinets. Some people have called me the Danny MacAskill of the Northern Suburbs.Danny would not bee seen dead on a Scalpel... Hairy, lenzman, DJR and 2 others 5 Link to comment Share on other sites More sharing options...
lechatnoir Posted February 11, 2019 Share Well after the way they built my Factor, I am never using them again. Yeah? was wondering how that turned out. doesn't sound great. Link to comment Share on other sites More sharing options...
Serhan Posted February 11, 2019 Share While i appreciate the wahoo having brilliant service im wondering if i can get over the higher pitched whine, this is why it was important for me to demo. Link to comment Share on other sites More sharing options...
BaGearA Posted February 11, 2019 Share Reposting because people don't seem to be grasping this BrandonF_, Tiny K, Juddy and 9 others 12 Link to comment Share on other sites More sharing options...
dewaldsss Posted February 11, 2019 Share Yeah? was wondering how that turned out. doesn't sound great.I think Patcheliciousshould share this build experience.Or we keeping it calm until Friday... Allrounder 1 Link to comment Share on other sites More sharing options...
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