Acid Posted May 13, 2019 Share Advendurance have no idea what they are doing... After entering the Race to the Sun and being informed during the entry process that I will get a discount on Sun City accommodation and that there will be a shuttle taking people staying at Sun City to the start of the event, I don't ever get confirmation of the discount or the ability to book a shuttle. So I phone and email. No answer on the phone but a couple of days later, I get an email from Emma at Advendurance saying - "No discount.... sorry we need to take it off the website" and "We'll add the shuttle service for purchase to the website within the month. This was on the 27th of March. So nothing happens, I email again. "We're arranging a shuttle for a few people, but don't tell anyone. Send us your details and we'll book you on the shuttle and send you the costs/bank details" I send my details...... no response I email again. To be told "Unfortunately we're not going to provide a shuttle from SunCity to the start venue on the morning of the race, we are hoever starting a community group on Facebook as an effort to connect people staying at Sun City on the Friday night. Perhaps riders can pool together." What an absolute dogshow! So I'm stuck in Sun City, no promised discount and no promised shuttle Well played Advendurance.... well played......! Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/ Share on other sites More sharing options...
advenduranceteam Posted May 15, 2019 Share Good Day Kurt, We're sorry to hear about this experience and truly hope that you will change your mind when doing the race. We've followed up with an email to you. Kind RegardsAdvendurance Team Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502065 Share on other sites More sharing options...
MudLark Posted May 15, 2019 Share I don't understand this post above. I booked and paid for a shuttle at the beginning of this year. If there is no shuttle to take me home from Sun City, I have no idea what I am going to do. Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502104 Share on other sites More sharing options...
Vetplant Posted May 15, 2019 Share I don't understand this post above. I booked and paid for a shuttle at the beginning of this year. If there is no shuttle to take me home from Sun City, I have no idea what I am going to do.Best you contact them ASAP to find out if you are sorted or if you need to join that Facebook group then.... Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502114 Share on other sites More sharing options...
Wil6 Posted May 15, 2019 Share ... Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502118 Share on other sites More sharing options...
Iron Posted May 15, 2019 Share I don't understand this post above. I booked and paid for a shuttle at the beginning of this year. If there is no shuttle to take me home from Sun City, I have no idea what I am going to do.dont burn all your matches in the race , you may be riding back ............. Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502121 Share on other sites More sharing options...
Vetplant Posted May 15, 2019 Share dont burn all your matches in the race , you may be riding back .............See it as a challenge, like Double Lap of 947... Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502123 Share on other sites More sharing options...
Skylark Posted May 15, 2019 Share Good Day Kurt, We're sorry to hear about this experience and truly hope that you will change your mind when doing the race. We've followed up with an email to you. Kind RegardsAdvendurance Team Why are you guys so unprofessional, ignoring emails, stuffing up vital info?? Makes me think this is a race to avoid if your team cocks up even basic things like the op mentioned. Sounds like an organisation that doesn't know it's ass from it's elbow, I can only imagine how bad vitally important things like water tables and medic could potentially be during the race. Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502124 Share on other sites More sharing options...
Kenneth Posted May 15, 2019 Share I queried the shuttle service on their FB page & was told to go book it on the entry portal which I did. All worked 100% on my side. I then went & broke my wrist a few weeks ago. I gave them a call to see what my options were & they offered me a full refund. I have to say I have been most impressed. I hope you get sorted out Kurt. It's a cool race. Not to be missed. I'm sorry I won't be there this year Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502139 Share on other sites More sharing options...
DieselnDust Posted May 15, 2019 Share Trailseeker series is generally well run Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502149 Share on other sites More sharing options...
MTB-More Posted May 15, 2019 Share Why are you guys so unprofessional, ignoring emails, stuffing up vital info?? Makes me think this is a race to avoid if your team cocks up even basic things like the op mentioned. Sounds like an organisation that doesn't know it's ass from it's elbow, I can only imagine how bad vitally important things like water tables and medic could potentially be during the race. Give them a month. They might change their minds again and then you need to bring your own water and medic to the "waterpoints" Last year the race was great but seeing the issues with their logistics I think this race will be short lived going forward. Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502176 Share on other sites More sharing options...
Kickr Posted May 15, 2019 Share ... Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502229 Share on other sites More sharing options...
intern Posted May 15, 2019 Share Absolutely fantastic race, one off the best races I did last year. Very well organized! winner of a first post. Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502232 Share on other sites More sharing options...
Kickr Posted May 15, 2019 Share ... Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502234 Share on other sites More sharing options...
Iron Posted May 16, 2019 Share Absolutely fantastic race, one off the best races I did last year. Very well organized! Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502301 Share on other sites More sharing options...
Escapee.. Posted May 16, 2019 Share Absolutely fantastic race, one off the best races I did last year. Very well organized! lol ok thx Link to comment https://forum.bikehub.co.za/topic/182107-race-to-the-sun-advendurance-drops-the-ball-twice/#findComment-3502327 Share on other sites More sharing options...
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