cadenceblur Posted July 21, 2019 Posted July 21, 2019 Good Afternoon A bit of a rant / sharing post Just thought I'd share a negative experience at a bike shop this morning...I need to shorten a brake hose, so popped into a store to purchase a brake hose barb and olive.I have bought these elsewhere, so was didn't foresee any issue.. I guess I was wrong, I was dismissively informed by the owner that while they carry these items, they are kept for the workshop only! I am flabbergasted by the shortsightedness of this individual, clearly more interested in the revenue derived from a brake bleed through his workshop (which was closed by the looks of it anyway), than assisting a customer / member of the cycling community in need. I definitely will not be spending a cent there going forward.
Thomo Posted July 21, 2019 Posted July 21, 2019 Cape Town.? There's only so many stores open on a Sunday.Were they texting at the time perhaps.? LOL
cadenceblur Posted July 21, 2019 Author Posted July 21, 2019 Cape Town.? There's only so many stores open on a Sunday.Were they texting at the time perhaps.? LOL Yip, only a few stores open on Sunday in CT. Not CWC though, went all the way there only to find they are closed for stock take today - .. with nothing on their website..
cadenceblur Posted July 21, 2019 Author Posted July 21, 2019 you found a bike shop open on a sunday ........yes, there are a few.
Raf Posted July 21, 2019 Posted July 21, 2019 Sadly it's a Luck or the Draw scenario I on the other hand had an excellent experience from the guys at The Bike Park at Uitsig, Tokai, this morning Bike needed some minor attention which they did immediately with a smile.
cadenceblur Posted July 21, 2019 Author Posted July 21, 2019 For sure. Silly me didn't think of them. And guess where I am at present. Indeed They're always willing to assist.
'Dale Posted July 21, 2019 Posted July 21, 2019 Mediocre service or missed opportunities for customer care is like karma - it’ll come back to bite, eventually
cadenceblur Posted July 21, 2019 Author Posted July 21, 2019 Oh definitely. But from what I hear, many others have had negative experiences at the establishment, so probably already lost credibility. So for a few rands... Hundreds if not thousands will be lost from me alone
BaGearA Posted July 21, 2019 Posted July 21, 2019 Seriously, you went ahead to write the rant and didn't mention the shop? Like whyyy
Stigernator Posted July 21, 2019 Posted July 21, 2019 Pity that in tough economic conditions staff would see it fit to be narrow minded . Chris and Clint at the Bikepark sir
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